Complaints

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• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my wife purchased the wouxun KG UV920P-A BASE station ham radio bundle from buy2wayradios owned by cricket ventures LLC located in our home *********************** *********, for my christmas gift and to start my new hobby,, when we recieved the radio bundle the unit itself appeared to be damaged and in very bad used conditiion, the face plate fell off as soon as i picked it up, it looked as if someone had already installed it. it did not work period, so we contacted the company through the site where it was purchased and was told by the company personal rudely to make sure we placed all items back in the box just as it was recieved, or it would discared and not excepted back, so we done exactly as instructed, and it was shipped back the next day,, after a few days i emailed the person back we spoke too about the progress of the return/exchange twice over a 2 week period and never heard back, today 12/18/22 we recieved a package from 2way radios with another unit inside that again appeared to be a used open box type unit and there were several key items missing from this used gone through replacement such as the manual, mounting hardware, and the main ******** the RED PROGRAMMING CABLE, well merry christmas disappointment #2,, as far as i can tell there is no prior inspection of the contents of these(NEW) radios such as a checklist of all advertised included parts,, i sent out an email immediatly and i dont exspect a responce just as before,, all i want is what every customer wants is just what i paid for, nothing more,, and its definely evident that customer satisfaction does not exist once they recieve payment the s******* beginsand your own your own,, i dont intend on even trying to turn the unit on or even this brand anymore,, its been a frustration and most of all disappointing exsperence at Chritmas, it has my wife and i both depressed , ,, this was suppose to be a new hobby and a happy relaxed time of year, its not been that way,, were not rich by a long shot and what we have we cherish,, my wife worked a part time job this year just so she could buy this radio for me this year, because its not cheap to us, and shes been in tears over this, i have been pretending to just love it as to notr hurt her feelings,, she feels like she ruind my christmas for purchasing the radio bundle from them, because of whatwe have gotten, i told her its fine i love it, because its about love,, but i want use it, this exsperence has soured me to the hobby because of what it done to her for her trying to please me as always. MERRY CHRISTMAS

  Business Response

  Date: 12/26/2022

  Hi,

  It is my understanding that we have been in touch with this customer and have resoled his issue.  Please let me know if there are any other concerns.

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