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Business Profile

Veterinarian

TopGun Veterinarian Service LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • A. S.

    Date: 01/16/2025

    A. S.

    Date: 01/16/2025

    I rescued a dog from Chester County Animal Control that was under the care of Topgun Veterinarian Services. I was told when I rescued her that she was up to date on everything, and all I needed to do was continue her preventative meds until she was due again for shots. I decided to have Topgun continue her care since they already had her records. BIG MISTAKE! They put my dog on a flea and tick only preventative but told me it covered everything a dog needed in a preventative. Needless to say i was shocked when my dog tested positive for heartworms. I asked to speak to the vet but was denied. The receptionist/vet tech that i did get to speak with basically called me a liar when i explained to her what had happened. She said there was no way to prove that their vet tech lied to me about the preventative and all i could do was bring my dog in, have the same tests done again so the vet would know how to treat my dog. This is extremely upsetting because I would not be in this situation if I hadn't been lied to by their staff. My dog is the one who has to suffer because of their negligence.

    TopGun Veterinarian Service LLC

    Date: 01/21/2025

    This dog was adopted from Chester County Animal Control. We have only ever saw her one single time at a popup rabies clinic that ************** hosts with us. This was on 6/12/24. Chester County gave her Bravecto to treat fleas and ticks. We told her she could continue that medication for fleas and ticks. We have not seen this dog for a wellness appointment or given her a heartworm test therefore, we could not have given her heartworm medication without a negative test. When she called Topgun the owner was never called a lair. She was told she could bring the dog in for an exam and declined. We had no records from her other than the rabies vaccine we administered at the low-cost rabies vaccine clinic.

    A. S.

    Date: 01/23/2025

    Topgun Veterinarian Service, LLC, the tech made a mistake by giving me false information and then calling me a liar. Instead of apologizing and making things right you want to charge us for more services. I have documented everything and will file a complaint the state. Hopefully this doesn't happen to other pet owners.

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