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Business Profile

Transmission

Garris Transmission and Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2022 I took my **** ****** to them to have them rebuild the transmission after they rebuilt the transmission in my truck the previous month. I chose this business as there were no reputable transmission shops around me and they were 45 minutes away. Immediately after I got my car back from them I started having issues with it. I called and drove it back up there and they fixed it. About a month after that it started leaking a huge puddle of fluid in my driveway. I called and told them and they sent a tow truck to pick it up. About 3 weeks after that they said it was fixed and I came and picked it up. Another month or so it was back to leaking transmission fluid. I drove it back down again and it was fixed. Came back down to get it and let it sit for awhile. Now here ******** months later and there is another huge puddle of transmission fluid in my driveway. I called tuesday may 30th and told them I wanted a refund because after fixing the leak 3 times it still wasnt fixed. They said they would send a tow truck for it again and never showed up. At this point i need my money back since they obviously never fix it on top of all the gas Ive wasted driving down there and having to have my driveway cleaned 3 times

    Business Response

    Date: 06/21/2023

    ****************** has has a one year warranty on his transmission effective until 9-6-23. Each time ****************** has brought his vehicle or it has been towed-no leaks or issues have been found with the transmission. We even left it parked on a concrete pad at our business for several days with no leaks noted. On the last telephone correspondence with ******************, he was told to bring the car and we would check it, because again, no issues have been found with the car such as leaks when we have checked it. ****************** is welcome to bring his car again as we do not have a tow truck driver at this time. No refund will be issued because no problem has been found that ****************** claims is happening.

     

    Customer Answer

    Date: 06/22/2023

     
    Complaint: 20136110

    I am rejecting this response because:
    It is most certainly still leaking. last week when I called I was told on Friday they would send a tow truck to pick up the car and I waited all day Friday and no one ever came. And when I called they did not answer my phone call. Every time I pick it up after its fixed Im told they replaced something different but it is still leaking

    Sincerely,


    *************************

Garris Transmission and Automotive is NOT a BBB Accredited Business.

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