We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Oasis Pools Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an above ground pool with all equipment and installation/grading on 7/21. I paid in full which I will never do again. I was told the pool would be installed some time between July 29th and August 5th. had no communication from them but nobody came. On August 7th someone came to grade our property, and then nothing. I reached out to Oasis multiple times and kept being told different dates, then the date woukd come in nobody would show up. On Aug 16th I was assured that the pool would be installed Tuesday August 20th. Again no word, but nobody showed up. I called on Wednesday August 21st and was told the pool would be installed first thing Friday morning Aug 23rd. The crew came that Friday afternoon, got partway done, and came back Saturday morning. The installer stated that the company had brought low quality sand with too many rocks, and the company would be paying for a more expensive foam system which would be installed yesterday 8/29. Again nobody came. I called Oasis and was told they had no idea what was going on. I bought a pool in July so that we could use it this summer. I am asking for a partial refund for the extremely little g delay and an expeditious project completion OR a full refund, removal of the pool, and regrading of my property.

    Business Response

    Date: 09/03/2024

    *********

    We are extremely sorry for the troubles you have had with the install process. We hope you will enjoy your beautiful new pool we installed & completed last week. We will always be here to help you with your pool. We are going to give you a $750 check for your troubles when you come in to get your start up chemicals & maintenance kit. 

    Caroline H*******

    Customer Answer

    Date: 09/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau,



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thanks so much for doing all you could to get this set up and make it right!



    Regards,



    ******** ******

Oasis Pools Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.