Reviews
This profile includes reviews for Security Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
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Review fromBrandon T
Date: 01/29/2023
1 starBrandon T
Date: 01/29/2023
I have had one loan with them and I closed it out in good standings then got another one so these complaints are not from default. I stay in contact yet they make the excuse that I have not been in contact because I don’t pick up the phone every day! I tell them I will get back to them in two weeks and they hound me three days later for the rest of that week. They then pull my credit which they have the right to do but they don’t HAVE to do. I have had 3 other unsecured loans and never had the issue of my credit being pulled so frequently. Supervisor at Birmingham, AL in Centerpoint Location is absolutely horrible and I asked her nicely to not raise her voice and watch how she talks to me but she responded with “I will not, I will keep talking like this” I asked her nice again and she didn’t do it so I hung up I didn’t even argue, no grown man bout to be yelled at by another person when they the customer spending money. I will not refer and will prevent further customers from coming here.
Try to say it’s not true, you can’t disclose information but I can. I have pics of report with blocked out info and literally 4 credit pulls from you all in 2022.
Security Group, Inc
Date: 10/16/2023
BBB Review Response:
Customer service is very important to our Company and, as such, is a primary tenant of our Company Mission Statement. We regret that the reviewer does not feel that he received exceptional customer service from us. We are unable to provide account-related details in our response to this review due to privacy reasons. However, we would like the opportunity to provide a detailed response to reviewer’s concerns. If the reviewer will contact our Customer Relations and Dispute Department at *************** we will be happy to investigate further and provide a detailed response to reviewer.Review fromJasmine C
Date: 12/23/2022
5 starsI had a very good experience with professional finance out of Fayetteville, NC. I got paid twice a month and they basically knew my schedule and when I called to make the payments they basically knew it was me. When I paid my car a year or so early they were great and kind. I got my title super quick. My credit has increased a lot since financing with them so I don’t know if I’d use them again but I had a positive experienceReview fromThom C
Date: 10/25/2022
1 starSecurity Finance in Tomball, Tx is the worst they deserve a zero. They constantly harass people multiple times a day and call up to people’s place of employment and harass them there. They crossed the line. My mother was on a ventilator and the still harassed her. If they don't stop with phone calls I will be filing a former complaint.Review frombrenda r
Date: 07/27/2022
1 starbrenda r
Date: 07/27/2022
I have gotten a loan from them in Deming NM payed it off and they are sending me notices stating that i owe them money still ... the crazy thing is that i have prof that i had paid them off a year ago when i was sup to and then they put on my Credit report that i still owe them and that i didnt pay my loan off... i have a receipt from them saying i paid it off but yet they have messed my credit up and are full of ****Security Group, Inc
Date: 08/15/2022
We have investigated this reviewer’s comments and we are unable to substantiate those comments. Due to privacy concerns, we cannot provide account-related details in our response to this review. However, customer service is very important to us and we would like the opportunity to substantively respond to reviewer’s concerns. We invite reviewer to contact our Customer Relations Department at (*************, to discuss this matter.
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