Reviews
This profile includes reviews for Security Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
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Review fromJamela W
Date: 10/25/2023
1 starJamela W
Date: 10/25/2023
Received a call from a Glen. I didn’t catch a business name. He said he was looking for a person. No last name nothing. I said, “yes and?”, as I was trying to figure out what this person needed. I told him I was not the person he was looking for. He proceeded to tell me I was being smart and proceeding to yell at me and refused to let me speak. He hung up and it finally took two additional phone calls to get him to answer my question about what the name of the business was. I never caught it at the beginning of the phone call or maybe there was bad service. This human being was rude, impatient, and a hot head.
He threatened some type of action against who ever it was they were calling for, and I don’t think they are supposed to tell anyone that. Glen is completely unprofessional in all sense.
I have never never obtained a loan from Security finance or Glen, and I never will. Security finance needs to hire more professional people. Selling a loan or collecting a debt should be handled just as gently. I don’t know how this guys gets to call someone who is not a customer and act like that.
Security Group, Inc
Date: 10/31/2023
Customer service is very important to our Company and, as such, is a primary tenant of our company Mission Statement. We regret that the reviewer does not feel that she received exceptional customer service from us. We have thoroughly investigated this reviewer’s allegations. Due to privacy concerns, we are unable to provide account related details in our response to this review. It is our understanding that the reviewer has submitted a complaint regarding this matter to our Customer Relations and Dispute Department. We ask the reviewer to allow our Customer Relations and Dispute Department three days to investigate and respond to her complaint. If the reviewer has any further concerns, we advise her to call ***** ********, and we would be happy to assist her with her concerns.Review fromNicole S
Date: 10/23/2023
2 starsNicole S
Date: 10/23/2023
I have never dealt with this company ever. I’m not sure if someone I know used my number as a contact, but I have blocked the number. I have received multiple calls a day from them. All they do is leave their name and number, no other information.Security Group, Inc
Date: 10/25/2023
It is our policy to only contact third parties (e.g., customer references) when we are unable to make contact with our customer for a specified period of time and believe that the contact information we have for our customer may no longer be accurate. The purpose of the telephone call is to obtain updated contact information for our customer. It is also our practice to remove from a customer’s account the telephone numbers of any reference who does not want to be contacted by us. If the reviewer will contact our Customer Relations and Dispute Department at **************, we would be happy to mark the telephone number being called in our computer system as a cease for telephone calls.Review fromAlyssa M
Date: 09/18/2023
1 starAlyssa M
Date: 09/18/2023
They call 3 times in the matter of an hour and a HALF. Log your calls so this doesn’t happen! Misty and Manuela just blow your phone up constantly and will call you back. I had a call at 2:35 and then another one at 2:40 and then ANOTHER ONE at 4:14 it’s getting really old.Security Group, Inc
Date: 10/30/2023
We have thoroughly investigated this reviewer’s allegations but have been unable to substantiate them. Notably, the results of our investigation reveal that the facts markedly differ from those presented in this review. Due to the privacy concerns, we are unable to provide account related details in our response to this review. If the reviewer will contact our Customer Relations and Dispute Department at ***** ********, we would be happy to provide her with a detailed explanation.Review fromnicole w
Date: 09/14/2023
1 starnicole w
Date: 09/14/2023
I received a call from someone name Michael or Vincent S****, when he first called me he said his name was Michael, when I called him Michael, he started yelling at me and said his name wasnt Michael it was Vincent S****. He was very rude, whenever I tried to ask a question he would talk over me and start yelling and then ask me why I am yelling at him. The number he is calling from is from a Tech company it appears. When I told him I was not comfortable giving any information over the phone, he became even more rude, and angry. I hung up and blocked the number.Security Group, Inc
Date: 10/26/2023
After a diligent search of our records based on the limited information provided, we are unable to locate reviewer in our customer database. We believe we may not have a business relationship with the named reviewer. However, if the reviewer will contact our Customer Relations and Dispute Department at ************** and provide additional identifying information, we would be happy investigate further and provide reviewer with a detailed explanation of our findings at the conclusion of the investigation.Review fromKenneth B
Date: 07/15/2023
1 starKenneth B
Date: 07/15/2023
I have never been in contact with this company but they removed $323.00 from my debit card account in 3 separate transaction on July 13, 2023. I have no idea who this company is or who they do business with. I have never had a loan with them or any affiliates.Security Group, Inc
Date: 10/18/2023
BBB Review Response:
After a diligent search of our records based on the limited information provided, we are unable to locate reviewer in our customer database. We believe we may not have a business relationship with the named reviewer. However, if the reviewer will contact our Customer Relations and Dispute Department at ************** and provide additional identifying information, we would be happy investigate further and provide reviewer with a detailed explanation of our findings at the conclusion of the investigation.Review fromKatrina S
Date: 05/14/2023
1 starKatrina S
Date: 05/14/2023
Security Finance in Broken Bow Ok is the worst...i got 2 inquiries on my credit report that came from them because they havent spokn to meSecurity Group, Inc
Date: 10/26/2023
Customer service is very important to our Company and, as such, is a primary tenant of our company Mission Statement. We regret that the reviewer does not feel that she received exceptional customer service from us. We have thoroughly investigated this reviewer’s allegations but have been unable to substantiate them. Notably, the results of our investigation reveal that the facts markedly differ from those presented in this review. Due to the privacy concerns, we are unable to provide account related details in our response to this review. If the reviewer will contact our Customer Relations and Dispute Department at ***** ********, we would be happy to provide her with a detailed explanation.Review fromPam A
Date: 05/03/2023
1 starPam A
Date: 05/03/2023
Sonya at the Kilgore, TX. Office is very Rude. I have been a customer for 10+yrs. I paid off my loan & when I went to renew a new employee was going to renew my loan but Sonya walked in & said to the employee (not me the customer) that she zero out my balance & I already told her I would not give her another loan. Talk to the customer, not your employee.Security Group, Inc
Date: 10/18/2023
BBB Review Response:
Customer service is very important to our Company and, as such, is a primary tenant of our company Mission Statement. We regret that the reviewer does not feel that she received exceptional customer service from us. We have thoroughly investigated this reviewer’s allegations but have been unable to substantiate them. Notably, the results of our investigation reveal that the facts markedly differ from those presented in this review. Due to the privacy concerns, we are unable to provide account related details in our response to this review. If the reviewer will contact our Customer Relations and Dispute Department at ***** ********, we would be happy to provide her with a detailed explanation.Review fromAbi F
Date: 05/02/2023
1 starAbi F
Date: 05/02/2023
They keep calling and bugging me for a person who had the number before me. I've had my number for more than 10 years. I've just blocked them, they can talk to my voicemail.Security Group, Inc
Date: 10/26/2023
After a diligent search of our records based on the limited information provided, we are unable to locate reviewer in our customer database. We believe we may not have a business relationship with the named reviewer. If the reviewer will contact our Customer Relations and Dispute Department at **************, we would be happy to mark the telephone number being called in our computer system as a cease for telephone calls.Review fromBobbie P
Date: 04/25/2023
1 starBobbie P
Date: 04/25/2023
They pulled my credit without my authorization because they hadn’t heard from me in 30 days. They spoke with my family after bombarding them with calls and my family kept them abreast of why I hadn’t been in contact. I attempted to make a payment late March but their employee entered the wrong expiration date and said I had to call back in 48 hours. After that life happened. I work 8-5 which is their business hours and I was in the hospital for a period of time so no, paying a loan was not at the top of my list. They just decided to take it upon themselves to run my credit report when that does not provide them any information as to my whereabouts. I have paid off two loans from this company and this was the first time I have ever been this late for them to just jump to the extreme measure of running my credit report and conducting a skip trace. Absolutely ridiculous.Security Group, Inc
Date: 10/16/2023
BBB Review Response:
It is our policy to only contact third parties (e.g., customer references) when we are unable to make contact with our customer for a specified period of time and believe that the contact information we have for our customer may no longer be accurate. The purpose of the telephone call is to obtain updated contact information for our customer. It is also our practice to remove from a customer’s account the telephone numbers of any reference who does not want to be contacted by us. Upon receipt of this review, we investigated reviewer’s concerns and determined that our branch office employees followed these established guidelines. We are unable to provide account-related details in our response to this review due to privacy reasons. However, we would like the opportunity to provide a detailed explanation to the reviewer. If the reviewer will contact our Customer Relations and Dispute Department at **************, we would be happy to provide them with a detailed explanation.Review fromN.S.
Date: 02/17/2023
1 starInquired about why my loan of four years was not reported to the only frequented credit agency in my city (Experian) and there was a grave lack of interest to accommodate or even escalate concerns. Dry responses like: “I’ve worked here for seven years, and we don’t want to build a business relationship with Experian” is what was pushed to me. ********** and ******* have proven useless in attaining refinancing or new auto loans. Super enraging seeing two credit bureaus accurately accommodating my personal advances but (the most frequently used ) one having my information as non-existent. Therefore, I’m represented as having “no credit, ” thus ineligible for any advancement. I feel disadvantaged, dissatisfied and ultimately stuck between a rock and a hard place. Avoid this company if possible.
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