Complaints

This profile includes complaints for McElveen Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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McElveen Buick GMC has 5 locations, listed below.

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• 

  McElveen Buick GMC

  117 Farmington Rd Summerville, SC 29486-5351

  
• 

  McElveen Buick GMC

  PO Box 160 Summerville, SC 29484-0160

  
• 

  McElveen Buick GMC

  6501 Rivers Ave North Charleston, SC 29406-4877

  
• 

  McElveen Buick GMC

  9501 Hwy 78 Ladson, SC 29456

  
• 

  McElveen Buick GMC

  500 N Highway 52 Moncks Corner, SC 29461-3131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the fourth of March 2023 I visited McElveen Buick GMC to look at an F-150 stock number ******** a ‘19 Lariat and the advertised truck was not in person. They claimed it was a V6 with 68K miles and it was a V8 with 74,932 miles. This is false advertisement. The sales Rep was Morgan who said there would be a price adjustment and then her manager Eric said there would be no adjustment.

  Business Response

  Date: 03/06/2023

  Good morning:

  We have located the vehicle in question as advertised on our website www.mcelveen.com.  The description of this vehicle is incorrect as customer states.  Our advertising team is working to correct this description now, however, it does take 24 hours for the new description to upload into our system.

  I will check back tomorrow at this time and provide a copy of the corrected description once it is loaded.

  Thank you,

   

  Natalie H***
  

   

   

  Customer Answer

  Date: 03/06/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2022 I went to *** **** with the intention to purchase a vehicle. I had been in contact with the company for weeks leading up to the purchase. I was told that I had an approval and I needed to come in to get the vehicle and sign the contract. I went in got the car, signed the contract, received the keys and left in my new car. I contacted the company the next day to ask for my account number to set up my online account for payments. I was told that the bank would send me the information via mail. After a month of not receiving any letters from the bank, I called the bank to get my information because my first payment was due. The bank told me that they had no record of me in their system. I contacted the dealer and was told that they were having computer issues and that was why the bank had no record. They then told me I could make my first payment to them directly. A week later I received a text from the salesman saying that they were reconstructing my deal and to come in. Upon arrival I was asked to make a payment of $500 which is more than the agreed upon monthly payment. After sitting for hours I was told that I would have to get a different car. They said I could go home and come back to get the replacement the next day. On the next day I received a text from a salesman before the business opened saying that they could not work out a deal. I had to turn my car back in. I also received a letter from the bank stating that my application was not approved that was dates back when I first applied. The dealership had me sign the contract knowing that I was not approved through the bank.

  Business Response

  Date: 01/10/2023

  All sales are “Subject to Finance Approval”, we work
  due-diligently to get all customers approved. Unfortunately we were unable to
  secure financing for Ms. ********. ******* makes every attempt possible to
  keep customers informed through out this process, some situations may take
  longer to get an answer from lenders then others. However, when we are unable
  to finalize a contract, we contact the customer and offer other ways to obtain
  financing if applicable.
  ie: cheaper vehicle, co-signer, more intent(cash down) ect.
  if consumer does not value any of these options we will refund customers down
  payment and void all information.  
  
  Attached is our subject to Finance form
  
  Thanks
  
  Jayson W******
  General Manager
  *******
  TruCarts
  843-809-1010
  Moncks Corner