Reviews

Review Details

• Review fromBen N

  Date: 12/15/2023

  5 stars

  Ben N

  Date: 12/15/2023

  I love the builder series grade tankless water heater from Eccotemp, I've been using it for almost a year now and is doing very good with no problems. I got 15 of them in my store and right now I'm waiting for the smart home series electric which they said will come out by 2024. Thanks to my point of contact Joerem too for being very helpful by all means!

  Eccotemp Systems, LLC

  Date: 12/21/2023

  Thank you for your fantastic review! We're delighted to hear how well the Builder Series tankless water heater is performing for you. Having 15 in your store speaks volumes about your confidence in our product! We're excited about the upcoming Smart Home Series Electric release in 2024. Joerem is indeed a valuable asset to our team, and we're thrilled he provided you with exceptional assistance. If you ever have any question please let us know! ~Eccotemp Team

• Review fromMark N

  Date: 11/13/2023

  1 star

  Mark N

  Date: 11/13/2023

  EccoTemp is a terrible company to deal with. Buyer beware.
  I purchased a EZ flush kit from EccoTemp, it did not work straight out of the box. I have been trying to get this matter resolved for for approximately 3 months now, had to sent unit back to EccoTemp at my expense to be replaced. That was four weeks ago no confirmation that they received it. When contacted EccoTemp technician stated he can not confirm they had received the returned unit, claimed it was due from staffing shortages. Stated he would discuss this matter with his supervisor to resolve this matter, and get right back to me, that was five days ago, still waiting.

  Eccotemp Systems, LLC

  Date: 11/17/2023

  Hey there, we're truly sorry about the trouble you've had with our EZ flush kit. It's definitely not the experience we want our customers to have. We completely understand the frustration of waiting for a resolution, especially when it involves back-and-forth communication.
  Rest assured, we've flagged this to our team and had a conversation about how we communicate with our customers. A supervisor will be in touch promptly to address this issue and ensure the replacement of your EZ flush kit happens smoothly. Your patience means a lot to us, and we're committed to making this right for you. If there's anything else you need in the meantime, please feel free to let us know. ~Team Eccotemp

• Review fromDaniel T

  Date: 09/24/2023

  1 star

  Daniel T

  Date: 09/24/2023

  Eccotemp is junk! I have never had an enjoyable shower, i spend the entire time adjusting the cold water as it constantly goes from ice cold to scolding hot. And when i say adjusting i mean by millemeters or i will get 3rd degree burns or arctic temperature waters. This company sucks, do not waste your money!!!

  Eccotemp Systems, LLC

  Date: 09/27/2023

  We're genuinely sorry to hear about the issues you've encountered with your Eccotemp water heater, and we understand your frustration. It sounds like you've been facing temperature fluctuations during your showers, which is certainly not the experience we aim to provide.
  We want to assure you that we take your feedback seriously, and we're here to help. If you haven't already, we recommend reaching out to our customer support team. Often, issues like temperature fluctuations can be resolved through troubleshooting or adjustments, and our team is here to assist you in achieving a more enjoyable shower experience.
  We apologize for any inconvenience you've faced, and we hope you'll consider contacting our support team to see if we can improve your experience. Your satisfaction is important to us, and we're committed to making things right for you. Thank you for sharing your concerns. -Eccotemp Team

• Review fromFrederick G

  Date: 07/17/2023

  1 star

  Frederick G

  Date: 07/17/2023

  Very bad service. E1 code is always present, eccotemp tell me to chek my gas line, the contractor come and replace some parts but e1 always present. Eccotemp send me flame sensor i replaced myself same issue, eccotemp send me temps sensor same issue now in the manuals eccotemp suggested to replace the board but eccotemp refused to send me i tell me to buy it…. Very bad compagny ever its a cheep Chinese heater without service. DONT BUY anything from
  Eccotemp

  Eccotemp Systems, LLC

  Date: 09/22/2023

  We're truly sorry to hear about the ongoing issues you've faced with our product and service. Your experience does not align with the standards we aim to uphold, and we deeply apologize for any frustration and inconvenience this has caused.
  The consistent E1 code problem should have been resolved promptly, and we understand your disappointment in not receiving the support you expected. We appreciate your feedback and understand your concerns regarding the service.
  We are actively working to improve our support processes and will review your case to ensure that such issues are addressed more effectively in the future.
  If you're still experiencing issues and require further assistance, please reach out to us directly. We want to ensure that your concerns are resolved to your satisfaction.
  Once again, we apologize for any frustration you've experienced, and we're here to assist you in resolving the issues you're facing with your unit. Your satisfaction is important to us, and we're committed to making things right. - Eccotemp Team

• Review fromJanice T

  Date: 06/16/2023

  1 star

  Janice T

  Date: 06/16/2023

  Worst company I have even dealt with. My unit, since the first use, has fluctuating heat and the face plate is burning to a crisp. I am afraid that the unit with ignite and explode. I have been given the runaround for a year now. After countless emails, phone calls, and troubleshooting, no refund, nor replacement. Save yourself time and money and purchase from a real company with a long good track record with a great reputation, like Rinnai.

  Eccotemp Systems, LLC

  Date: 06/22/2023

  We are truly sorry to learn about what you described regarding your product and customer service experience. Customer service is one of our top priority and we would like to look into this further. But upon checking our records, we cannot seem to find any communication under your name or email address.
  If you have an open ticket with us, please continue to work with your ticket handler. By any chance, was a different email address used or someone contacted us on your behalf about the issue of your water heater?
  Please let us know so we can help you better.

• Review fromBrian F

  Date: 04/14/2023

  1 star
  Ordered a tankless and paid in full. The representative told me it would be delivered within a couple of weeks. One month later - still no tank, called. Representative stated the tank was now on backorder for another month. No calls to me, no updates, no emails. This is a poor company and people should be careful of these people. If I could put a Zero I would.

• Review fromMark K

  Date: 11/03/2022

  1 star
  Bought an EL5 installed it. it had an internal leak and would not stay lite. I had the unit ten days. requested a refund. Their policy said within 45 days it could be returned for any reason. For these reasons I wanted to return the unit. The company wanted me to take the unit apart to find the leak so it could be fixed. Since when is it the customers responsibility to fix a product that under warrantee? Over 10 times I have requested a phone because I have unreliable internet, and have been refused a call until I take the unit apart. I have been afraid I would void the warrantee if I messed things up. it has been over 4 months. and still no call. Never buy from Eccotemp!!!!!