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Business Profile

Hospital

Prisma Health Tuomey Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/20/2020 Date of service from Prisma Health Hospital. I have stated to the billing department sent my insurance information and my insurance information stating they have paid this billed and I owe nothing. However I am getting billed. What I’m submitted is what I have submitted to the billing, however they’re still trying to get money that I don’t owe.

    Business Response

    Date: 02/06/2023

    Thank you for contacting Prisma Health. We are eager to assist the patient. Unfortunately, you have reached the wrong department. This department handles professional billing only. This dispute is with hospital billing services. Please submit your request to the following email address:

    *******************@prismahealth.org 

     


    Business Response

    Date: 02/17/2023

    The patient submitted the EOB to Prisma Health, however, per a conversation with the VA, we were advised there was no authorization on file for this Emergency Room visit. The EOB the patient submitted appears to be for the ER provider, not the hospital. Hospital billing and physician billing are separate billing entities. If the patient can provide the VA authorization number for this date of service, we will be glad to submit the hospital claim to the VA. We apologize for any inconvenience to the patient. 

  • Initial Complaint

    Date:08/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: 11/14/2021
    More than one of their departments continually mess up the insurance providers. In this particular instance, they put me down as the patient and my father down as the guarantor, when the patient was my son, Cyrus, and I am the guarantor. My father has nothing to do with this. The only mix up is that my middle name is my father's name. We've called multiple times to get it fixed and they've fixed parts of it, but they haven't fixed any more. It has literally been every time we've been there, they've messed up the insurance. This particular instance is egregious because I've worked with them many times, opened tickets and they still keep messing it up. Please call them to have this fixed.

Prisma Health Tuomey Hospital is NOT a BBB Accredited Business.

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