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Business Profile

Pool Maintenance

Soda City Pools and Spa, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i requested an assessment of staining on my pool in April 2024. A technician came out (without my knowledge) and sent an email saying it was goose poop. Owner later acknowledged it was not and recommended an acid wash. i paid for the assessment and the acid wash. The acid wash ruined my further and requires replacement. Owner has been mostly nonresponsive and lied telling me he was sick, postponing the job then acknowledging it is not something he can do (after partially draining my pool which has now become a haven for frogs, tadpoles, and mosquitos). Owner agreed (after i posted negative reviews) to have another company do replaster and he will pay but he post dated the check and is only paying for part of the work. I do not trust him to follow through on what remains to be done to restore my pool. The owner (Hosee Hameed) has ignored me, wasted my time off work by not showing when he said he or his techs would, and lied saying he was in the hospital when i called the office they said he was out in the field. i do not trust him to correctly complete or have completed the work. This is since April 2024. So far i have paid him almost $3000 and now i will have to pay more (nearly $7000 for tile work (which i did not need before he ruined my plaster). i am willing to pay for the tile but feel he should cover the portion of which i already paid him for faulty work.

    Customer Answer

    Date: 05/11/2025

    I have heard from another pool company that Mr Hameed provided them with a post dated check to cover some work in my pool . The check bounced.  
    my pool continues to be a source for frogs to multiple and creates a hazard due to soda city pools improper work 

Soda City Pools and Spa, LLC is NOT a BBB Accredited Business.

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