Reviews

Review Details

• Review fromEsha P

  Date: 01/19/2023

  5 stars

  Esha P

  Date: 01/19/2023

  Melanin Globe provided exceptional service during my recent trip to *****! The itinerary was filled with tons of activities that were very culturally immersive. Our host ******* was very friendly and welcoming to all guests. She was excellent at communicating with the group regarding the days activities. I cant say enough about this experience. I will always travel abroad with Melanin Globe and I highly recommend you do the same!
  

  Melanin Globe

  Date: 01/20/2023

  Thank you so much for this amazing feedback and trusting us with your travel experience. As we continue to grow together, we look forward to staying connected, and creating more memories. Until next time, please be safe. Melanin Globe Team

• Review fromStephanie B.

  Date: 01/19/2023

  1 star

  Stephanie B.

  Date: 01/19/2023

  I decided to use Melanin Globe to travel to ***** Jan 2023. Big mistake!! A soon as it was time to do visas their true colors came out. **** never took responsibility for her mess *** and I think thats what initially annoyed our group. Initially we were promised (and paid for) dates from the ****th. As we were doing our visas (on our own) at the very end , this was not true. We paid for the ****th but only got ****th. We were promised that meals would be included in this trip, except beverages. This was not true. Breakfast was already included with the hotel we were staying in, they paid only for lunch and we had to pay for our own dinner. Our package said meals included. We also were told we would be picked up from the airport . NOT TRUE! We had to find out own transportation from the airport. Several activities were not done because they lied about the days that we paid for. **** process, they were horrible!! We had to do them on our own! When we asked for assistance **** always gave a smart reply or told us no not to ask question on FB to email. Very unprofessional! She did send an email saying that people would be refunded that followed up with her which was a lie!! We were all on the zoom call and deserved 1 full day refund, plus dinner, plus having to get transportation from the airport! ********** they used was great (Awuni Tours) but Melanin Globe is a rip off . I would like my refund!
  

  Melanin Globe

  Date: 01/19/2023

  Melanin Globe provides **** information and step-by-step process in a timely manner, to all guests. Melanin Globe sets clear expectations as to what's included in all travel packages. Melanin Globe confirmed with Melanin Globe confirmed with ***** tour partner that traveler expectations were exceeded, coordinator hosting trip confirmed. Documentation to show proof of all communication was made available, travelers are expected to read all documentation. Melanin Globe's policy to email and not communicate via social media is standard, this policy expectation does not change. Thank you for providing your feedback in regards to your trip. Our goal is to surpass your expectations in each and every way, provide guides, hotel accommodations, excursions, and transportation services that align with our mission as a travel agency. Safe travels in the future! Melanin Globe Team!

• Review fromTykeia R.

  Date: 01/17/2023

  1 star

  Tykeia R.

  Date: 01/17/2023

  This was a one and done trip for me with this travel group. I had to because my previous 2 trips was canceled (****** and ***** ***) and my credit was expiring; they gave my issue booking the trip when I asked to be added even they emailed extra spots will be available for my to go on any trip. I had to go back and forth with one employees multiple times. I have stayed at a 5 star hotel and did excursions and spend less than this trip. We did not do everything on itinerary which she came was free but we paid for transportation so I dont know how it was free. The Welcome dinner and *** dinner for at the hotel, so it was part of the all inclusive, was buffet, and anyone could come. The hotel did not even have room service to order food. We had theme events but didnt that picture. The host did not even participate in all events and left early, the host also only removed certain travelers from the group chat, which is crazy because I never said anything negative in the chat. This was just Janky
  

  Melanin Globe

  Date: 01/25/2023

  Melanin Globe provided accommodations listed in package, excluding one free event that would have prevented group from arriving back to their hotel in a timely manner. Melanin Globe did not set expectations for restaurants outside of reserved resort, only reservation required dinners, which was completed. Melanin Globe host corresponded with groups frequently, prior to arrival, to provide updates. Travelers who use credits from any canceled/suspended destinations in 2021/2022 due to pandemic, had the option to utilize mandatory CFAR insurance for reimbursement. Selecting the final destination of the year, with inflated holiday rates was optional, not mandated. Melanin Globe requires all travelers to obtain insurance, in the event they do not wish to proceed with credits. Traveler declined reimbursement option. Melanin Globe's standard is to remove all travelers from WhatsApp groups after travelers have arrived in ***. Trip was complete, all travelers were removed immediately. Melanin Globe hosts are not required to participate in group activities, photo opps are not listed as an inclusion, it is optional for promotion if active group engagement is present. Melanin Globe host notified group of early departure, prior to group arrival. Team was not responsible for land only transfers, airfare, or leisure day activities. Thank you for providing your feedback in regards to your trip. Our goal is to surpass your expectations in each and every way, provide guides, hotel accommodations, excursions, and transportation services that align with our mission as a travel agency. Safe travels in the future! Melanin Globe Team!

• Review fromCarmen T M.

  Date: 01/16/2023

  5 stars

  Carmen T M.

  Date: 01/16/2023

  I have just gotten back back from my 5th trip with Melanin Globe, this time I travelled to ***** solo, and like all the other times they did not disappoint I had a truly amazing time. MG provided a full itinerary curated by AWUNI Tours and if youre ever in ***** look them up excellent tour guides and very personable. Will definitely not be my last time traveling with Melanin Globe.
  

  Melanin Globe

  Date: 01/24/2023

  Thank you so much for this amazing feedback and trusting us with your travel experience. As we continue to grow together, we look forward to staying connected, and creating more memories. Until next time, please be safe. Melanin Globe Team

• Review fromKrishana J

  Date: 01/15/2023

  5 stars

  Krishana J

  Date: 01/15/2023

  I have done 2 trips with Melanin Globe so far, and was booked for a 3rd that I wasn't able to make because of work obligations. Even then, all requested information was provided in a timely manner to submit for reimbursement with my travel insurance (never thought I wouldn't make a trip that I booked, yet here I was). I've said all that to say, I appreciate the ease and transparency and professionalism that I'd Melanin Globe. I will without a doubt be booking additional locations in the future.
  

  Melanin Globe

  Date: 01/24/2023

  Thank you so much for this amazing feedback and trusting us with your travel experience. As we continue to grow together, we look forward to staying connected, and creating more memories. Until next time, please be safe. Melanin Globe Team

• Review fromsherrina b

  Date: 01/14/2023

  5 stars

  sherrina b

  Date: 01/14/2023

  Ive been a single traveler for over 10 years. Initially, I was reluctant to travel with a group of unfamiliar women as I like to do my own thing when traveling. Im also a big ******** for planning and being organized when traveling, to allow for a stress-free experience. I must say my trips with MG were well organized and everything seemed to be thought of for my cultural immersion experiences. Excellent communication throughout the whole process helped me to relax. The day-by-day trip itineraries were provided, so you knew exactly what to expect and how to plan down to your attire and currency needed for that day. Flight information and accommodations(5-star) were also provided well in advance, allowing me to research the hotel and surrounding area for leisure activity. The entire process exceeded my expectations. The trip coordinators and hosts were excellent, and most importantly I was able to meet like-minded beautiful women to share my travel experiences. Im currently deciding on my 4th booking for 2023- ****. Im anticipating another great experience.Thank You Melanin Globe
  

  Melanin Globe

  Date: 01/16/2023

  Thank you so much for this amazing feedback and trusting us with your travel experience. As we continue to grow together, we look forward to staying connected, and creating more memories. Until next time, please be safe. Melanin Globe Team
  

  Melanin Globe

  Date: 01/16/2023

  Thank you so much for this amazing feedback and trusting us with your travel experience. As we continue to grow together, we look forward to staying connected, and creating more memories. Until next time, please be safe. Melanin Globe Team

• Review fromKimeka S

  Date: 01/11/2023

  5 stars

  Kimeka S

  Date: 01/11/2023

  My husband passed unexpectedly in 2017. I was lost. One day in late 2018, I was scrolling through FB and saw a trip to ******* and thought why not? Best. Decision. Ever. Our trip leader was absolutely amazing made sure we always knew what was next always approachable and professional. The trip was AMAZING and some true friendships were made. During our trip we visited 4 different cities within that week and had a great mix of scheduled events and free time. The group got along amazingly well and this, in my opinion, is a direct correlation of the Owner/Founder/Group Leader (in this case). There was zero drama. We knew upfront the costs and what was/wasnt included. The ability to pay over time was a blessing because everyone cant drop thousands of dollars at once. I would not change one thing about our experience and the time we spent together!!
  

  Melanin Globe

  Date: 01/12/2023

  Thank you so much for sharing such memorable feedback about your experience in *******! We look forward to hosting you again, in the near future! -Melanin Globe Team

• Review fromcrystal c

  Date: 01/08/2023

  2 stars

  crystal c

  Date: 01/08/2023

  ******* New Years trip was not worth the money spent for it. The trip cost me **** due to not going on my original trip booked to ******. The trip was not organized and felt like I plan the trip myself. I paid less money to stay at the same hotel and completed all the excursions that was completed on this trip for way less. For the amount of money spent for the trip was just not worth it. I had fun with the ladies who traveled within the group. I liked the host, but felt like she did not want to be there. She left a day early which concerned everyone and did not complete all the activities that was listed in the itinerary. We did not receive a travel package. I do not want to drag on, but this was not a trip that I hoped it to be. I dont think I would travel back with the group just because of my experience.
  

  Melanin Globe

  Date: 01/10/2023

  Melanin Globe is not responsible for the expectations not met, outside of accommodations provided. This included all-inclusive hotel, welcome dinner, 2 days of excursions, and a travel package. Travel package delay, guest refunded, after owner received delayed notification of **** delay. One tour expectation not met: Drive to ****'s Cafe (free event), was on schedule, in route back to hotel on New Year's Eve. *** event was scheduled at hotel. Host made the decision to avoid missing *** countdown, entire group was notified with a reason to follow. Travel host notified group via WhatsApp prior to group arrival, notifying about departing on January 1, 2023, without a detailed reason, which is not required. This trip was land only, (airfare and airport transportation not covered or scheduled by Melanin Globe. Host was sure to hug and greet all, after *** countdown all traveling before exiting. Melanin Globe hosts do not accommodate/ create schedules for leisure days, on any destinations, ******* *** included. Travelers received notification via itinerary 120 days before departure that Sunday, January 1, 2023 was a leisure day. Trip Cost: Traveler references credit from another trip, canceled due to Covid-19 and credit was applied to avoid losing it before expiration date 12/31/2022. Increased trip rate , due to holiday season and extreme airfare inflation, no fault of Melanin Globe's. As always, thank you so much for providing your feedback in regards to your trip. Our goal is to surpass your expectations in each and every way and provide guides, hotel accommodations, excursions, and transportation services that align with our mission as a travel agency. Your feedback helps us strive for better in the future! Melanin Globe Team

• Review fromTasia F

  Date: 01/08/2023

  1 star

  Tasia F

  Date: 01/08/2023

  I am an experienced traveler and prefer to book with travel groups like Melanin Globe. I appreciate the luxury and convenience of it all. Unfortunately, this was my worst travel experience. Surprisingly the owner was our host for the New Year trip to ***********, *******, and it was a disaster. Our host arrived a day early and did not secure our rooms, my partner and I received the wrong type of room, and we had to change rooms the next day because it had some water leak. All meals that were supposed to be included in the trip were had at the resort. We received nothing special, no gift, not even a bottle of water on the long bus ride to the activities. We missed a day of planned activities because the hotel needed us around to switch the rooms, and the host forgot it was the holiday and switched up the itinerary on the spot... they never made it to the location. Overall my experience with Melanin Globe was very disappointing. I think the icing on the cake was when the host left a day early, and we were all there to figure it out on our own... I hate to leave negative reviews like this on ****************** as I think she has a great thing going but she has to make some improvements, one being putting the needs of her travels first and prioritizing a more quality luxurious experience. Even the itinerary we received was a bulleted email with no extra effort or customization. I hope this feedback is taken into consideration and I welcome the opportunity for them to make this right.
  

  Melanin Globe

  Date: 01/08/2023

  Accommodations promoted by Melanin Globe were provided. This included all-inclusive hotel, welcome dinner, 2 days of excursions, and a travel package. Melanin Globe did not list or promote breakfast, lunch, or dinner accommodations to guests, outside of their all-inclusive hotel. Travel packages were mailed out in the midst of Christmas/New Year delays. Once owner was notified about delayed deliveries, Melanin Globe compensated all guests by providing a refund of the travel package, and issued apology about **** delay. The trip host/owner, arrived a day earlier than group (this destination was Land Only) to confirm the following: Card verification was complete before travelers arrived, and room types were correct. Travelers received notification that if room types were still incorrect upon arrival, to provide notification. Traveler arrived, was greeted at check-in. Melanin Globe host was not advised about a water leak in a room, until Day 3, on a tour, in communication with traveler's partner, and inquired about why the room had not been changed. Melanin Globe founder notified travelers prior to trip dates that she would be departing on the day listed on the itinerary as leisure, providing reason, and greeted each guest before departure the night before. Early departure did not affect group planning, as traveler's itinerary stated that Sunday, January 1, 2023 was a leisure day. Travel hosts do not accommodate nor create schedules for leisure days, on any destinations. As always, thank you so much for providing your feedback in regards to your trip. Our goal is to surpass your expectations in each and every way and provide guides, hotel accommodations, excursions, and transportation services that align with our mission as a travel agency. Safe travels in the future! Thanks for your feedback!Melanin Globe Team

• Review fromBri P

  Date: 01/06/2023

  3 stars
  Travel to ******* for *** 2023 was my second MG Trip. Below are some recommendations for client experience. - Have a zoom call with travelers prior to departure. My first MG trip included a zoom.- Provide travelers with a detailed itinerary for each day of the trip. One that includes the duration of travel times to excursions, restaurants, etc. Consider including one reservation at a local restaurant in the itinerary. - Consider having one day dedicated to cultural experience and another dedicated to recreation. Third day for leisure.- If travelers are requested to purchase specific attire for the trip, schedule a group photo and communicate place and time on the itinerary. - If airport transfer is not included in the trip package, provide a list of at least three drivers travelers can contact. - On day of arrival for travelers, travel host consider wearing something that identifies them as a host. This can help travelers identify the MG host. Something like a MG t-shirt or badge. - Communicate to travelers emergency contact plan. Travelers should feel confident MG has access at all times to their emergency contact information and understand what actions will be taken in the event of an emergency. - MG Host to remain onsite for the full duration of the trip. - Provide travelers with an itemized cost breakdown for the trip (hotel, taxi transport, excursions, MG administrative fee, etc.) prior to purchase. The best part of my Jamaica trip was the *** Hotel. The restaurant staff and food were amazing. There were at least three pools. Guest can easily access the beach. There's an onsite club. Music was on point! The property is large enough to take an exercise walk. I will definitely come back to *** in the future.