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Business Profile

Credit Union

Black Hills Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Black Hills Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Black Hills Federal Credit Union has 12 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Grant E

      Date: 05/05/2025

      After switching insurance companies and sending the new dec pages in 2-3 times. They still felt the need to hit me with force placement insurance on a vehicle. Which i did not catch and thus resulted in a delinquent payment.
      My credit thus took a huge hit. When I confronted BHFCU about it they told me they cant do anything about it and it'll take up to 6 months for them to fix it on my credit report and thus I need to file a dispute.
      How are they able to get away with destroying people's lives financially without any repercussions?
      I highly advise to stay away from this predatory "lender". And go elsewhere. This "lender" will try to rob consumers and then claim ignorance.

    • Jennifer W

      Date: 09/26/2023

      Had an RV repossessed and had made multiple attempts to contact them through email or phone none of the attempts were ever returned. The staff was rude and uncooperative. And are continuing to send notices that we still owe them. Worst experience ever. A one star rating isn't anywhere good enough to rate them.

    • Glenn L

      Date: 04/24/2023

      (WARNING) BHFCU Record the sale of vehicle and don't trust them, you may be lied to. I made a huge mistake I signed paper work as a cosigner and was lied to the whole time. The deal verbally was, I'm cosigning for my wife's cousin he will be on the first time buyers program. The dealership had me sign all this paper work, I questioned why I'm signing all this paperwork I'm cosigning and was told, this how they do it now days. A month later I find out I'm priority owner. Wife's cousin defaulted as of the 20th of April he got the title from the car dealer ship he was suppose to pay taxes and get the car registered. Not been done. I want to pay the car off. But the BHFCU won't provide the title or get a new one when I pay for the car. They just want to ruin my credit. I called them numerous time's and told them I would take care of just give me the title (had to use bad language). I also wanted to tell my experience to Dee Ann Dietrich or Terry Schmidt High ups at BHFCU said I'm not allowed, wow they are high and mighty. You have to wonder what there hiding. I ask to find out what 605 Auto Plaza had said to BHFCU not allowed to to know that. Last time I bought a vehicle the banks sent the title to Peirre and you received later. They won't do that. They also made me a member which I didn't want to do any business with them to begin with. I wanted to go with Aspen Credit Union which they approved us but needed a little more information. 605 Auto Plaza lied again. Most people have to open account and get a loan. I guess you don't have to do that with BHFCU. Go get your account for free. Maybe I'm privileged but I can't tell my story to THE BOSSES. For a non for profit entity, you have to wonder why the bosses are so mighty. I did get a phone call from some guy and he said I have two options. I had to go get a duplicate from the dealer ship wow didn't know it was my responsibility. The other was get my wife's cousin to sign papers. That not happening.

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