Complaints
This profile includes complaints for First PREMIER Bank - Retail's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 493 total complaints in the last 3 years.
- 180 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.
FST PREMIE
ACCOUNT no.: ************ DATE OPEN: 07/01/2018
BALANCE: $951.00
Business Response
Date: 06/04/2025
Dear
Alia:
This
is in response to your concerns regarding the First PREMIER Bank credit card
accounts ending in **** and *****
After
receiving your complaint, we processed a cease and desist.
In
May 2025, we investigated your claims of identity theft and found you
responsible for both accounts. If there is additional information you would
like us to consider, please call Customer Service at ************ or send it
to:
First
PREMIER Bank
Attn:
Security Department
** *** ****
Sioux
Falls, SD 57117-5524
The
account ending in **** was opened in February 2017 and became delinquent in August 2018.
The delinquency continued to increase until the account charged off in December
2018 with a balance of $751.04, which remains today.
The
account ending in **** was opened in July 2018 and became delinquent in August 2018.
The delinquency continued to increase until the account charged off in December
2018 with a balance of $951.07, which remains today.
Following
a thorough review, we confirmed these accounts are accurately reporting. Both
accounts will remain on your credit report for approximately seven years from
the charge off date, and the consumer reporting agencies will remove the
accounts at the correct time.
We
hope this information is helpful; if we can be of further assistance, please
call Customer Service.
Sincerely,
Office
of the President
Business
Communications
PREMIER Bankcard, LLC
** *** ****
Sioux
Falls, SD 57117-5114
(jdh)
(15377)
PREMIER Bankcard, LLC is a
registered Member Service Provider for First PREMIER Bank.Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Premier Banking for continued reporting of a charged-off account on my credit report that is no longer in collections. I believe this is inaccurate, damaging, and may violate the Fair Credit Reporting Act (FCRA).
This account has been charged off and is not being collected by any agency. Despite this, Premier Banking continues to report the negative item to the credit bureaus, without updating its status appropriately. Under 15 U.S.C. § 1681s-2(a)(1)(A), data furnishers are not allowed to report information they know or have reasonable cause to believe is inaccurate.
Additionally, under 15 U.S.C. § 1681i(a), the credit bureaus are required to remove or correct unverifiable or inaccurate information within 30 days of a dispute. I have disputed this item, and no updated or verifiable information has been provided by Premier Banking.
The account is not actively being collected and no longer reflects a valid debt obligation. The continued reporting appears punitive and serves no legitimate purpose under current reporting standards.
I request the BBB’s assistance in having Premier Banking:
Investigate and verify the accuracy of the item.
Cease reporting inaccurate or outdated information.
Provide written confirmation of the actions taken.Business Response
Date: 06/05/2025
Dear *********
This is in response to
concerns relevant to your First PREMIER Bank credit card accounts ending in ****
and *****
Debt validation is only
required of debt collectors. First PREMIER Bank is the original creditor, not a
debt collector.
The account ending in
**** was opened in January 2023 and charged off due to delinquency in
October 2024 with a balance of $893.27, which remains today.
The account ending in
**** was opened in February 2024 and charged off due to delinquency in
October 2024 with a balance of $1,078.76, which remains today.
Even though
the accounts charged off, you are responsible for the balances until they are
paid in full or settled.
You do not have an option to opt-out of your account being reported. The
required notice was included on your first statement.
Charged-off accounts remain on a credit report for approximately seven
years, and accurate information is neither changed nor removed early. We
reviewed and confirmed all information is being accurately reported for both
accounts. It is the responsibility of the consumer reporting agencies to remove
accounts at the correct time.
The account is not assigned to a collection agency. First PREMIER Bank remains
in charge of servicing your account.
Although this
is not the response you were looking for, we hope you can understand our
commitment to accurate credit reporting.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(JA)
(15372)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/28/2025
The problem is I am financially on a hardship. I asked for help and there support team was supposed to send a letter for some kind of work out program. I never received the paper work so they took me off the program. So I decided to join a debt management program called mmi.
The mmi support team informed me that the proposal was denied because I was on premier program. Well that is not true I never received the paperwork to sign to be on the program. So premier is lying. I never signed the paper work to be on the program.Business Response
Date: 06/04/2025
Dear Gina:
In March 2025, you agreed
to our Workout Program at $50.00 a month until November 2026. A letter was sent
to you confirming the terms of this program. Since we did not receive a payment
for the April due date, you were removed from the program on April 16. A letter
was sent explaining you had been removed from this program.
On May 12, we received a
proposal from Money Management International Inc. which was declined by us as
you were previously enrolled in a payment program within the past year.
Upon receipt of your
complaint and in good faith we are willing to re-enroll you in our Workout
Program with the same terms, $50.00 a month for 19 months. Please contact us by
June 13 to accept this offer, via the BBB or at *************
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(ko)
(15364)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Improper Credit Reporting and Failure to Validate Debt
Detailed Complaint:
I am submitting this complaint against First Premier Bank regarding the inaccurate and potentially unlawful reporting of a charge-off on my credit report. First Premier Bank has reported a charge-off to my credit file, which has significantly impacted my credit score and financial standing. However, they have not verified with me directly that this debt is mine.
Furthermore, I have begun receiving communications from debt collection agencies attempting to collect on this alleged debt. These collectors are pursuing payment, but I have not received any official validation of the debt from First Premier Bank, nor have I received a notice explaining the amount owed, how the debt was incurred, or any proof of my obligation to pay it.
This situation is extremely distressing, and I believe it may be in violation of the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). These laws require that debt be verified upon request and not reported inaccurately to credit reporting agencies.
To date, First Premier Bank has:
Reported a charge-off to credit bureaus without verifying the debt with me
Failed to respond to inquiries or provide documentation proving the debt is valid
Allowed third-party collection agencies to pursue collection without proper validation
Desired Resolution:
Immediate investigation and removal of the charge-off from my credit report unless valid proof is provided
A full explanation of the debt, including the original agreement and transaction history
Written verification that the debt is mine, or a confirmation that the claim has been withdrawn
Cease collection activity until proper validation is provided
I am requesting the assistance of the Better Business Bureau in resolving this matter promptly and ensuring that First Premier Bank complies with all applicable consumer protection lawsBusiness Response
Date: 06/09/2025
Dear ******
This is in response to
your concerns relevant to the First PREMIER Bank credit card account ending in
*****
Debt validation is only
required of debt collectors. First PREMIER Bank is the original creditor, not a
debt collector. The application was received online, and no signed contract is
available.
The account was opened in
May 2022 and charged off due to delinquency in April 2023 with a balance of
$449.15 which remains today.Charged-off accounts remain on a credit report for approximately seven
years, and accurate information is neither changed nor removed early. We
reviewed and confirmed all information is being accurately reported. It is the
responsibility of the consumer reporting agencies to remove accounts at the
correct time.In February 2024,
we investigated your fraud claim and found you responsible for the account.After
receiving your complaint, we processed a cease and desist. Your account was assigned to January Technologies Inc for servicing of your
account, because of the cease and desist, we will now be servicing the account
at First PREMIER Bank.Although this
is not the response you were looking for, we hope you can understand our
commitment to accurate credit reporting.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(JA)
(15371)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to inaccurate and inconsistent credit reporting by First Premier Bank for an account ending in 4459. Despite several disputes, the account continues to show conflicting information across the credit bureaus.
TransUnion and Experian report the account as paid with a $0 balance, while Equifax lists it as derogatory and charged off. Equifax also shows a $0 credit limit and updated the “last reported” date to April 2025, though the last activity was in June 2023. Payment history across the three bureaus is inconsistent, showing both “OK” and “Charge Off” statuses for the same months.
These discrepancies violate the Fair Credit Reporting Act (15 U.S.C. § 1681s-2), which requires furnishers to report accurate, complete, and consistent information. Despite multiple requests they continue to certify that the information is accurate or verify that it's accurate when clearly it isn't. This is so unfair to me. First Premier has not resolved these errors and continues to report incorrect data that negatively affects my credit.
I request that First Premier Bank delete or correct this account across all credit bureaus and ensure all future reporting is accurate and FCRA-compliant.Business Response
Date: 06/04/2025
RE: First PREMIER Bank
credit card account ending in ****
Dear **********
The
above account charged off in November 2023 with a balance of $639.38. The
account was paid in July 2024.
Charged off accounts
remain on a credit report for approximately seven years. It is the
responsibility of the consumer reporting agencies to remove accounts at the
correct time. We reviewed the account history and confirmed that we are
accurately reporting to the consumer reporting agencies. Below are some
additional details we are reporting:
Open Date: 11/18/2022
Last Payment Date: 07/07/2024
Closed Date: 11/22/2023
Current Balance: $0.00
While the consumer reporting agencies may reflect a
date of last activity, it is not something we directly report. We report the very same information to the consumer reporting
agencies, and they are expected to update the information on your credit
report. It is normal to see slight differences in how each credit report
reflects the account information. When you dispute an account with the consumer
reporting agencies, our responses are provided directly to them. Please contact
the consumer reporting agencies directly with questions on how your information
is reflected.
Although this is not the response you were looking
for, we hope you can understand our commitment to accurate credit reporting. If you have further questions, please call Customer
Service at *************
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(ko)
(15375)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
According to the Fair Credit Billing Act (FCBA), creditors are required to acknowledge a consumer's dispute in writing within 30 days of receipt and resolve the dispute within two billing cycles, not exceeding 90 days. As of today, ******* it has been ******* ** **** ***** ******** ******** days since my initial dispute, and I have not received any acknowledgment or resolution.
This lack of response is not only concerning but also a violation of the FCBA guidelines. I kindly request the following actions:Business Response
Date: 05/29/2025
RE: First PREMIER Bank
credit card account ending in ****
Dear *******
When you dispute an
account through the consumer reporting agencies, we research the claim and
provide our responses directly to them.
We previously responded to
a complaint in April 2025, received through the Consumer Financial Protection
Bureau, where you expressed concerns regarding credit reporting. In our
response we confirmed your account is accurately reporting as charged off and
disputed by consumer. Our response was mailed to the address on your Better
Business Bureau (BBB) Complaint. As a courtesy, we have enclosed a copy of this
response.
If you have further
concerns or questions regarding your account, please call Customer Service at
800-987-5521.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(bp)
(15344)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Debt Collector: Jefferson Capital Systems
Reference Number: ********** Settlement Date and Amount: May 5, 2025 for $275.29
Payment Confirmation Number: **********
I am submitting a complaint against First Premier Bank for false and inaccurate credit reporting following the settlement and payment of a debt.
On May 5, 2025, I settled and paid a debt with ********* ******* ******* on behalf of First Premier Bank. I have received a debt settlement confirmation letter stating that the balance was paid and the account was closed.
Despite this, when I later disputed the account on my credit report to ensure accuracy, First Premier Bank falsely updated the account as charged-off with a past-due balance. This reporting is entirely inaccurate, as the debt was already settled and paid in full.
When I contacted First Premier Bank on May 21, 2025 to address the issue, I was told that my dispute “caused the false credit reporting,” and that they “had to respond to the investigation,” which resulted in the account being updated to show a charge-off status, a past-due balance, and a 92% credit utilization—on a credit card account that I no longer have and that should be closed.
This false reporting is not only misleading but a direct violation of the Fair Credit Reporting Act (FCRA). It is also negatively affecting my credit score and credit utilization ratio.
I am requesting that:
1. First Premier Bank immediately correct the reporting to reflect the accurate status of the account: paid, settled, and closed with a $0 balance.
2. All false and negative credit information stemming from this dispute be removed or corrected across all credit bureaus.
3. Both ********* ******* ******* and First Premier Bank ensure full compliance with the FCRA going forward.
Sincerely,
******** *******Business Response
Date: 06/03/2025
RE: First PREMIER Bank
credit card account ending in 4752
Dear *********
The
above account charged off in March 2022 with a balance of $550.59. The account
was settled with a collection agency with a payment of $275.29. On May 21, we completed
the settlement processing and credited the account $275.30, reducing the
balance to zero. Please allow adequate time, approximately 30 days, for the
balance to be updated with the consumer reporting agencies.
Charged-off accounts remain on a credit report for
approximately seven years, even when settled, and accurate information is
neither changed nor removed early. It is the responsibility of the consumer
reporting agencies to remove accounts and inquiries at the correct time.
When you dispute an account through the consumer
reporting agencies, we research the claim and provide our responses directly to
them. You were disputing the account with the consumer reporting agencies,
while the payment was still processing, and the settlement was being completed
on our end.
We appreciate your patience
and hope this response clarifies your concerns. If you have further questions,
please write to us at the above address or call Customer Service at
*************
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(ko)
(15335)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent certified letters to first premier in regards to the charge off of my debt in the Amount of $637 for account **************** the debt was charged off and I never received my 1099 and it has passed the 3O day time period I'm submitting the letter I sent and proof that they never responded back within the 30days of receipt of the letter giving them not responding or sending me my 1099 please advise them to remove the debt from my credit reportBusiness Response
Date: 05/27/2025
This is in response to your concerns related to First PREMIER Bank credit card accounts ending in **** and *****
Debt validation is only required of debt collectors. First PREMIER Bank is the original creditor, not a debt
collector.
Summary of account ending in ****:
This account was opened in December 2020 and became delinquent in November 2022. The balance and
delinquency continued to increase until the account charged off in April 2023 with a balance of $637.50, which
remains today.
Our Security Department has investigated your claim of fraud multiple times, most recently on May 8, and found
you liable. If you have additional information or documents to support your claim, please send to:
First PREMIER Bank
Attn: Security Department
** *** ****
Sioux Falls, SD 57117-5524
Charged-off accounts remain on a credit report for approximately seven years, and accurate information is
neither changed nor removed early. It is the responsibility of consumer reporting agencies to remove accounts
at the correct time.
When you dispute an account with the consumer reporting agencies, our responses are provided directly to
them.
Summary of account ending in *****
You were found not liable for this account on March 25. We confirmed this account is no longer appearing on
your credit report.
If you have further questions or concerns, please reach out to Customer Service at 800-987-5521.
Sincerely,
Office of the President
Business CommunicationInitial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are credit card accounts on my credit report that are not mines and I did not authorized.
Can you please do a thorough investigation into who opened these accounts and send me proper documentation with my signature authorizing these accounts to be opened.Business Response
Date: 05/16/2025
Dear
*******
This
is in response to your concerns regarding the First PREMIER Bank credit card
accounts ending in **** and *****
In
April 2025, we investigated your claims of identity theft and found you
responsible for both accounts. When you send a dispute through the consumer
reporting agencies, we investigate and respond directly to them. If there is
additional information you would like us to consider, please call Customer
Service at ************ or send it to:
First
PREMIER Bank
Attn:
Security Department
PO
Box 5524
Sioux
Falls, SD 57117-5524
The
account endingin **** was opened on April 25, 2017, and became delinquent in September
2019. The delinquency continued to increase until the account charged off in February
2020 with a balance of $728.66.
In
April 2020, the account was settled for $437.20 and the final update was
submitted to the consumer reporting agencies. The account is accurately
reporting including as charged-off, zero balance and paid in full for less than
the full balance.
The
account ending in 8203 was opened on September 20, 2018, and became delinquent in January
2022. The delinquency continued to increase until the account charged off in June
2022 with a balance of $1,237.20, which remains today.
Both
accounts will remain on your credit report for approximately seven years from
the charge off date, and the consumer reporting agencies will remove the
accounts at the correct time. We do not report a date of last activity.
Debt
validation is only required of debt collectors. First PREMIER Bank is the
original creditor, not a debt collector. Applications were received by phone
and online, and no signed contracts are available.
We
hope this information is helpful; if we can be of further assistance, please
call Customer Service.
Sincerely,
Office
of the President
Business
Communications
PREMIER Bankcard, LLC
** *** ****
Sioux
Falls, SD 57117-5114
(jdh)
(15233)
PREMIER Bankcard, LLC is a
registered Member Service Provider for First PREMIER Bank.Initial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: How can I provide documentation of something that isn’t mine? I would only have documentation if it was mine
Sincerely,
****** ********Business Response
Date: 05/05/2025
We are unclear of your concern and asking for clarification.
If you are stating the credit card is not yours, please clarify and provide documentation to support your claim. We encourage you to visit *********************************** for steps on disputing identity fraud.
If you have specific concerns or questions on the account, please clarify and provide documentation to support your claim.
Our Customer Service Team is available at ************ if
you’d prefer to speak with us about the account.Business Response
Date: 05/07/2025
If you are claiming you did not apply for this account, please visit *********************************** for steps on disputing identity fraud.
You may also call our Customer Service team at ************ for steps to take.
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