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Business Profile

Bank

Pathward Venture Capital, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pathward Venture Capital, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pathward Venture Capital, LLC has 13 locations, listed below.

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    Customer Review Ratings

    1.11/5 stars

    Average of 122 Customer Reviews

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    Review Details

    • Review fromHillary C

      Date: 06/26/2025

      1 star

      Hillary C

      Date: 06/26/2025

      Today, I was given 2 visa prepaid cards as a gift for finishing up with school - 1 was added to Apple Pay and worked fine and the other was…not so fine. I went to add the 2nd card to Apple Pay and I received a pop up saying “card not added, contact card issuer”, so I tried a few more times as I thought it may be a connection issue etc. Turns out it wasn’t just Apple Pay, I could add it to Google Pay either. I called the ‘card issuer’ and they said it was locked and can no longer be added to any mobile payment bc I tried to add it to my wallet too many times. How does that make sense?!? I tried explaining that they (the card issuer) was the one who declined it being added as a mobile payment option in the 1st place so how does it make sense that now it can’t be added bc I tried to enter the info a few times…their (the card issuer) response was “due to security issues”, it felt like I was in the looney bin with the repeating answers but never actually answering my question. Since it was their fault it couldn’t be added to Apple Pay, I asked for them to replace it with a card that can be added but they replied “we can’t replace e-gift cards”, which is not true bc I’ve had one replaced in the past when my wallet was stolen. So, the moral of the story is don’t buy Visa gift cards…

      Pathward Venture Capital, LLC

      Date: 07/07/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly to a representative.
    • Review frommichael h

      Date: 06/13/2025

      1 star

      michael h

      Date: 06/13/2025

      I have a old gift card. in oregon the cant expire or be charged fees. Was told the account was closed and that a check was probably mailed out. If they dont have my name or address how can they send me a check for the balance.

      Pathward Venture Capital, LLC

      Date: 06/18/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly to a representative.
    • Review fromTiffany Y

      Date: 05/27/2025

      1 star

      Tiffany Y

      Date: 05/27/2025

      I received the spruce money card from H&R Block while filing my tax return. I was getting my payroll check direct deposited to my Spruce account and I went to use my card and the transaction was declined. I called customer service to find out details and was told that they had blocked my debit card due to fraudulent activity, which they could not explain. The next day my direct deposit goes through for my payroll. I then received an email stating that my account had been closed and I would receive a check within 10-14 business days for the remaining balance in my account. It has now been over a month and I have not received anything yet. I call back and now they tell me that my account has not been closed it is just under review and there is no time frame on the release of my funds. So they close my account without any explanation and then open it back up without my knowledge and now they can't tell me when I will receive my money at all. This is so ridiculous and I am beyond livid. My attorney will be getting to the bottom of this matter. Don't do business with this bank or anyone affiliated with them.

      Pathward Venture Capital, LLC

      Date: 06/09/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly to a representative.
    • Review fromAlyce S

      Date: 05/02/2025

      1 star

      Alyce S

      Date: 05/02/2025

      Torn bills from their cash machines in Brooklyn. No one ever answers the phone on the number listed. Nor would the store owner replace the ripped money. Which increased my suspicions. Because he allowed them to place the machine in his store, and would be able to confront them when they come to service the machine. I'm very disgusted, because as a disabled senior I can't afford to lose a penny; and we all know nobody we'll accept ripped money!!! BEWARE, if you ever see their name on an ATM, DO NOT USE IT!!!

      Pathward Venture Capital, LLC

      Date: 05/07/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly to a representative.
    • Review fromChristopher R

      Date: 04/15/2025

      1 star

      Christopher R

      Date: 04/15/2025

      This business is the card issuer of the vanilla visa giftcards and when I bought mine($70) I made one purchase it went through but, when I tried to purchase something from a different site it wouldn't go through. So I tried to put it on my PayPal account for easier purchasing, and afterwards I couldn't even buy something from Amazon. PayPal even stated that linking was blocked by the bank "Pathward", so now I have $33 in limbo because of the strange behaviors of this bank attached to the vanilla visa gift cards. I've used these cards for years as my main means of purchasing things online and now I'm stuck with wasted money and no way to get it back. I will never use anything attached to pathward as long as I could help it.

      Pathward Venture Capital, LLC

      Date: 04/17/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 to speak directly to a representative.
    • Review fromPatricia S

      Date: 03/31/2025

      1 star

      Patricia S

      Date: 03/31/2025

      Hello I'm a first time purchaser of a visa gift card by issuer Pathward company. I am very disappointed about purchasing this scam card. I am not able to see or get my balance after loading 200 dollars on my card. I have tried the secured visa site and called the number on the back of the card multiple.... I mean multiple times. It's best if someone can reimburse my money on a better card or I will have to file a small claim in court or I take it to the news and social media to make sure no one is to ever purchase any card from them again. People can not be out here playing with others people money and if I have to get a lawyer for this crazy situation I will. I have a child that goes to St Jude and I got him this scam card... I need my money back ASAP.

      Pathward Venture Capital, LLC

      Date: 04/04/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 for direct assistance.
    • Review fromsampson s

      Date: 03/17/2025

      1 star

      sampson s

      Date: 03/17/2025

      I received $1,500 worth of prepaid cards ( 2 cards ) from a charity after I lost my house in the EATON fire , In ALTADENA this recent January. through their child company ( who does not have a BBB account ) I registered both( CHILD COMPANY IS MYSMARTONE.COM AND IS THE CORRECT COMPANY TO REGISTER THE CARDS WITH. They show the total balance, Im unable to make any payments with these cards. I know im not the only one dealing with this, the charity purchased 2 million dollars worth of these cards. For the number of elderly that got these cards, who will definitely never figure out how to use them due to the hoops needed to jump through it CRIMINAL!

      I have tried multiple purchases and the cards never work. I setup a pin number and even changed the billing information that as preset as the charity's address to mine. That still didn't work. TRUMP needs to shut these type of companies down. PURE SCHEMES and THEFT!!!!!

      Pathward Venture Capital, LLC

      Date: 03/20/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 for direct assistance.
    • Review fromLyrant W.

      Date: 02/12/2025

      1 star

      Lyrant W.

      Date: 02/12/2025

      This is the worst service that I have ever been provided in my 62 years of being on this earth. They are unprofessional, have no compassion, and appear to be quite unethical. Finally, their actions are inexcusable, and down right unforgivable. In all my years, I have never felt so devalued as a customer. I would never again have or give a positive review to this company as long as I live. Please stay away from this company, for your own good.

      Pathward Venture Capital, LLC

      Date: 02/14/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 for direct assistance.
    • Review fromAmy K

      Date: 01/13/2025

      1 star

      Amy K

      Date: 01/13/2025

      I have reached out to this company regarding fraud on my daughters prepaid card. Unfortunately, my address was not updated, and I have no way to do so unless I agree to either email or fax my government ID and social security card to a stranger. I was told they will file the dispute and mail a check to the address on record. Financial documents are not forwarded by the USPS so my daughter will never receive her stolen money.
      I would give 0 stars if I could.

      Pathward Venture Capital, LLC

      Date: 01/16/2025

      Pathward would like to offer assistance. Please call Pathward at 833-350-0506 for direct assistance.
    • Review fromAnna A

      Date: 11/22/2024

      1 star

      Anna A

      Date: 11/22/2024

      I would give zero stars. The company has witheld the money I put into the account and refuses to refund the $200 on the card I purchased. It's intentionally highly unethical and criminal. I had a bill to pay that I missed payment because of this company, leading to a lockout of my car for nearly two weeks. I still do not have access to my money. If it were a mistake and promptly resolved, I would understand and be patient. However, this is deliberate ongoing financial abuse.

      Pathward Venture Capital, LLC

      Date: 11/25/2024

      Pathward would like to offer assistance. Please call Pathward directly at 833-350-0506 for direct assistance..

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