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Business Profile

Credit Cards and Plans

Blaze MasterCard
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an account with blaze Mastercard for quite some time now, and I've always been on autopay-so every month along with everything else that comes out of my account, if I owed money to blaze Mastercard then their money would come out of it as well. About 5 months ago now, I lost my phone and I had the blaze app on it. I started noticing in November that I was still having automatic payments come out of my account for my blaze acct and I didn't know why. When I logged onto the app for the first time since august I noticed there were 3 charges on my account that were fraudulent and I immediately contacted blaze
    Customer service who btw wasn't helpful whatsoever and *** **** **** everytime I've called in to see what was going on with my fraud claim. I was told a new card would be sent and the charges were being disputed and credits would be put back on my account. I had called to find out where the credits were about 3 weeks ago and was told by a women named Stephanie who *** **** *** couldn't wait
    To hang up on me-that a letter was being sent
    To me and I needed to respond to it. When I received the letter in the mail about 2 days later I responded to it and mailed my letter back to blaze Mastercard. Still 3 weeks later I don't have the credit on my account-and when o called again today to find out about the disputed charges-again Stephanie *** **** *** *** ** ******** **** ** *** told me that another letter would be sent and I'd have to respond again because they never received my mail. I find it very hard to believe that blaze just isn't getting any of the mail I've sent and when I requested to speak with the fraud dept she told me they don't accept calls nor would a supervisor get on the phone either. This is unprofessional and I'm beyond upset that I'm still waiting on credits I was told before would be on my account and they're not.

    Business Response

    Date: 03/31/2023

    Please see attached. 

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