Complaints
This profile includes complaints for PREMIER Bankcard's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 905 total complaints in the last 3 years.
- 197 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called this business on July 14th to ask a question about one of my two accounts. I was told by an agent ****** (who was very kind) that they closed the account in question without warning when I had scheduled payments with them. I was struggling to make payments to my account because I had recently just moved and was fell sick where I had to be out of work for a little while. Now because ****** is just an agent, I did ask to speak to someone higher than him about re-opening my account now that I was in a much better financial situation after recovering from a sudden address change and being sick at the same time. Now the manager that ****** had transferred me to told me that because it was charged off it is no longer eligible to be reviewed for reopening which is INACCURATE as my other credit cards have literally done so after reviewing my information and understood my situation. Not only was this woman very rude and hung up on me mid-sentence because she doesn't understand her job or know how to do it, she has no bedside manner or understanding. I would understand if this were a habit of mine and they didn't want to take the risk of re-opening my account but I fell ill and had to move which equally put me in a financial bind especially as I had to make sure I had my car payment as it is my way to get to and from work and my doctors appointments. I am disputing this closure of my account and if this is to remain closed, then I need some sort of compensation as this made my credit take a hit when it had already taken a hit from being unable to work for being sick. And now that I am in a much better financial situation, you won't even work with your consumer. Makes me want to consider my other accounts with this business.
I have never had the most unwelcome customer service in my life and this woman, I forget her name. Should NOT be a manager. Very ill-mannered.
Business Response
Date: 07/21/2025
RE: First PREMIER Bank
credit card accounts ending in **** and ****
Dear ********We apologize for your frustrations.
When you spoke with Collections on
July 14, you were accurately informed that First PREMIER Bank does not reopen
charged-off accounts.Your account ending in **** was
opened in May 2023 and became delinquent in January 2025. The delinquency
continued to increase until the account charged off in June 2025 with a balance
of $471.54. Once the account charged-off it was permanently closed and not
eligible to be reopened.The balance was paid in full on
July 2. Please allow adequate time for the balance to update on your credit
report. A charged-off account remains on a credit report for approximately
seven years from the charge-off date, even when paid. The consumer reporting
agencies are responsible for removing the account at the correct time.Your account ending in **** is open
and current. The last payment received was $392.96 on June 24. A minimum
payment of $37.00 is due by July 24. In goodwill, we credited three late fees
totaling $117.00. Your updated balance is $409.55.We appreciate you being a customer
and hope this response is helpful. If you have further questions, please
contact Customer Service ***** ********.Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(HLL)
The Federal Equal Credit Opportunity Act prohibits
creditors from discriminating against credit applicants on the basis of race,
color, religion national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract), because all or part
of the applicant's income derives from any public assistance program; or
because the applicant has in good faith exercised any right under the Consumer
Credit Protection Act. The federal agency that administers compliance with this
law concerning this creditor is the Federal Bank of Minneapolis. You may
contact them at: Federal Reserve Consumer Help, **** *** ***** Minneapolis, MN
55480. Toll-free: ***** ********* *** ***** *********TDD: ***** *********
(15611)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Customer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pursuant to 15 U.S. Code § 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code § 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.Business Response
Date: 07/14/2025
Dear **********
We
are responding because we recently received correspondence from the Better
Business Bureau regarding a First PREMIER Bank credit card account.
Additional
information is needed to help us confirm the First PREMIER Bank account you are
contacting us about.
Please
provide us with two or more items from the following list:First 12 or last four digits of the
First PREMIER Bank credit card account number
Last four digits of your Social
Security number
First PREMIER Bank Reference
#/Account ID
Copy of the First PREMIER Bank
tradeline from your credit reportUpon
receipt of this helpful information, we will review and respond
accordingly.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(JA)
(15590)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account has been reported as late to my credit report. I have never been late on this account, since opening it in 2019. Their customer service representative refused to transfer my call to anyone that could help with the issue. They stated they could not do anything about the reporting status of my account, only the credit bureaus could, and refused to have me speak to anyone else period.Business Response
Date: 07/11/2025
RE: First PREMIER Bank
credit card account ending in ****
Dear ********We apologize for your frustrations.
On July 7, when you spoke with
Customer Service requesting a goodwill removal of the 30-day delinquency, the
associate correctly informed you First PREMIER Bank does not remove accurately
reported information.Upon review of your complaint,
we confirmed the account is reporting accurately. Please be assured we are
committed to correctly reporting your account details to the consumer reporting
agencies and we do not change or remove accurate information early in goodwill.
When only one due date is
missed, the delinquency is not reported to the consumer reporting agencies;
however, if we do not receive at least the minimum payment for two or more due
dates in a row, an account reports delinquent.
A payment was not received for
the March 2025 due date, which created a past due amount of $63.00. The payments
received in April and May did not resolve the past due amount.
Your May 25 statement stated the
minimum amount due was $77.00 and the past due amount was $67.00. We received a
payment of $60.00 on June 6. Since the amount received did not satisfy the
minimum amount and past due amount due on June 21, your account accurately
reported 30-days delinquent in June 2025.We understand this is not the
response you wanted but hope you can understand our commitment to accurate
credit reporting. If you have further questions, please contact Customer
Service at ***** *********Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(HLL)
(15576)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First premier bank refuses to reopen my credit card account ending in 06**. I got behind on payment due to health issues and I caught my payments up on July 3,2025 by payment of $181 via phone I was told by representative that if I paid account up to date brought account current I could call customer service to reopen my account so I paid the $181 and called customer service and they refused to reopen my account. I am asking for a goodwill reopening of my credit card account and asking that they make an exception as matter of good customer service and goodwill please reopen my account immediately.Business Response
Date: 07/10/2025
RE: First PREMIER Bank
credit card account ending in 06**
Dear ******We apologize for your frustrations.
Your account was closed at your
request on February 22, 2025, and since it has been closed greater than 90-days
it is not eligible to be reopened.We reviewed your call when you
spoke with Collections on July 2, and confirmed there was no discussion of reopening
the account until after the payment was made. The associate accurately informed
you to contact Customer Service with your questions about reopening.When we spoke with you on July 7, our
associate stated they would refund your $181.00 payment. This has not yet been
issued so we want to clarify if you still want a refund. Please respond through
this complaint to request a refund and we will review. Be aware by refunding
the $181.00 payment this will return the account to the delinquency status it
had prior to the payment on July 3 and it will be at risk of charging off.The current balance is $220.64 with
your next minimum payment due on August 20.We understand this is not the
response you wanted but hope you can understand our position. If you have
further questions, please contact Customer Service at ***** *********Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(HLL)
The Federal Equal Credit Opportunity
Act prohibits creditors from discriminating against credit applicants on the
basis of race, color, religion national origin, sex, marital status, age
(provided the applicant has the capacity to enter into a binding contract),
because all or part of the applicant's income derives from any public
assistance program; or because the applicant has in good faith exercised any
right under the Consumer Credit Protection Act. The federal agency that
administers compliance with this law concerning this creditor is the Federal
Bank of Minneapolis. You may contact them at: Federal Reserve Consumer Help,
**** *** ***0, Minneapolis, MN 55480. Toll-free: ***** ********, Fax ***** ************* ***** *********
(15570)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have collections account with this company and i did not open a account . i filed disputes numerous times with the credit bureaus multiple times and they keep telling them its my account. this account is fraudulent and i did not authorize thisBusiness Response
Date: 07/01/2025
Dear
Deron:
Additional
information is needed to help us locate the First PREMIER Bank credit card
account you are contacting us about. Please provide us with two or more items
from the following list:
First 12 or last four digits of the First PREMIER Bank credit card account number
Last four digits of your Social Security Number
First PREMIER Bank Reference #/Account ID
Copy of the First PREMIER Bank tradeline from your credit report
Upon
receipt of this helpful information, we will review and respond accordingly.
You may
also reach out to our Customer Service team at *************
Sincerely,
Office
of the President
Business
Communications
PREMIER Bankcard, LLC
** *** ****
Sioux
Falls, SD 57117-5114
(ko)
(15534)
PREMIER Bankcard, LLC is a
registered Member Service Provider for First PREMIER Bank.Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Premier bankcard has sold this debt to a third party debt collector, TRUEACCORD, two years, yet they are still reporting to the credit bureaus that I am at 99% utilization.Business Response
Date: 06/26/2025
Dear **********
This is in response to
your credit reporting concerns regarding your First PREMIER Bank credit card
account ending in *****
The collection agency,
True Accord, services your account, but First PREMIER Bank remains the owner
and is responsible for reporting it to the consumer reporting agencies. Your
account has not been sold.
The account was opened in
August 2019 with a $500.00 credit limit and charged off due to delinquency in
January 2023 with a balance of $857.01. After the account charged off, we
received five payments totaling $357.10. The remaining balance today is $499.47.
Even though the account is
charged off, you are responsible for the balance until it is paid.
We
confirmed we are accurately reporting to the consumer reporting agencies. Charged-off
accounts remain on the credit report approximately seven years from the
charge-off date, and accurate information is neither changed nor removed early.
It is the consumer reporting agencies responsibility to remove accounts at the
correct time.Although this is not the response
you were looking for, we hope you can understand our commitment to accurate
credit reporting. Please feel free to contact us
at ************ if you have additional questions.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
PO Box 5114
Sioux Falls, SD 57117-5114
(JA)
(15514)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing in response to a collection notice found on my credit report regarding an alleged debt from your agency. Pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code § 1692g, I am formally requesting validation of this debt.
Please provide the following information:
1. The name and address of the original creditor;
2. The amount of the alleged debt, including a breakdown of interest, fees, and other charges;
3. Documentation proving that I am legally obligated to pay this debt;
4. Proof that you are licensed to collect debts in my state;
5. A copy of the original signed agreement or contract (if applicable).
Under federal law, you must cease collection activity, including reporting this debt to credit bureaus, until you have provided proper validation. If you cannot verify the debt, you must stop collection efforts and request removal from all credit reporting agencies.
Please respond to this request in writing. This letter is not an acknowledgment of the debt, and any attempt to collect a debt without validation is a violation of federal law.
COLLECTION ACCOUNT:
EXPERIAN:
Creditor’s Name: FST PREMIER
Account Number: ****************
Date Reported: 05/04/2025
Date Opened: 11/01/2022
Balance: $1,064
EQUIFAX:
Creditor’s Name: FST PREMIER
Account Number: ****************
Date Reported: 05/01/2025
Date Opened: 11/01/2022
Balance: $1,064
TRANSUNION:
Creditor’s Name: FST PREMIER
Account Number: ****************
Date Reported: 06/08/2025
Date Opened: 11/23/2022
Balance: $1,064Business Response
Date: 06/24/2025
RE: First PREMIER Bank
credit card account ending in ****
Dear *******
Upon receipt of your
complaint, we ceased collection efforts. There is not a requirement that first
party creditors receive a license and registration to collect in your state.
Debt validation is only
required of debt collectors. First PREMIER Bank is the original creditor, not a
debt collector. The application was received online and there is no signed
contract available. Please refer to your past billing statements for listing of
all payments, charges, and fees on the account.
This account was opened in
November 2022 and became delinquent in November 2023. The balance and
delinquency continued to increase until the account charged off in May 2024
with a balance of $1,064.63, which remains today.
Charged-off accounts
remain on a credit report for approximately seven years from the charge off
date, and accurate information is neither changed nor removed early. It is the
responsibility of the consumer reporting agencies to remove accounts at the
correct time.
Our records indicate that
there is another account associated with your name and address. This account,
ending in 2514, was opened in July 2021. In May 2024, the account was charged
off with an outstanding balance of $945.12, which remains unpaid to date. The
credit reporting information above, also applies to this account.
If you have further
questions or concerns, please contact Customer Service at *************
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(ko)
(15488)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two credit card accounts with First Premier Bank. ****************** ******************. I have been unemployed for about 10 to 11 months. I have been using my credit protection account to pay my monthly bills at First Premier Bank. I am required to make a monthly submission to First Premier that shows I am still unemployed and I am using career services to look for a job. I am not currently employed. The last submission I made to First Premier using the form for continuing unemployment was rejected. I have been billed these charges and my credit protection was cancelled. I received forms in the mail to start a new benefit protection account to get monthly payments. I can't start a new benefit because I am still unemployed and the monthly credit must still be applied. It is a continuous claim not a new one.Business Response
Date: 06/20/2025
RE: First PREMIER Bank credit card accounts ending in **** and ****
Dear *******,
This is in response to your concerns regarding PREMIER Credit
Protection (PCP) and fees associated with your accounts.
As a courtesy, we credited monthly fees totaling $49.50 *****) and $72.00
******. We hope these adjustments are helpful. The monthly fee is billed on the
statement date and will continue until the accounts are closed with a balance
of $20.00 or less. Monthly fees and other applicable fees continue to bill
while PCP benefits are being received.
The emails submitted with your complaint do not contain evidence of
dated job applications or confirmation of registration with a state employment
agency. Per the PCP contract, required evidence includes paperwork showing that
you’ve registered for work with your state employment office or a recognized
employment agency and remain registered and actively seeking new employment
while protection is activated. You must give written proof of your continuing
Involuntary Unemployment (IU) monthly.
The following is a summary of your PCP claims for 2025:
Account ending in ****
01/09/2025: IU claim approved,
payments made, and letter sent requesting more information
02/05/2025: Documentation received, reviewed and
approved, and payment made
03/19/2025:
Documentation received, reviewed and
approved, and payment made
05/20/2025:
Claim went inactive due to not receiving
the requested paperwork monthly and a Benefit Activation Form was sent for you
to fill out if you wanted to continue your benefits
Account ending in ****
01/09/2025: IU claim approved, payments
made, and letter sent requesting more information
02/05/2025: Documentation received, reviewed and
approved, and payment made
03/19/2025: Documentation received, reviewed and
approved, and payment made
05/25/2025:
Claim went inactive due to not receiving
the requested paperwork monthly and a Benefit Activation Form was sent for you
to fill out if you wanted to continue your benefits
Further
proof of involuntary unemployment has not been received on either account since
the documentation you provided on 03/19/2025. You can send proof dated after
03/28/2025, and we will review for continuation of benefits.
We hope
this information is helpful. If you have further questions, please call
Customer Service at ***** *********
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(AE)
(15457)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Customer Answer
Date: 06/23/2025
Complaint: ********
I am rejecting this response because: The forms you sent to process this claim are incorrect. I will attach the forms required to submit. The employment training services of morris, sussex and warren county is a New Jersey State Agency that assists clients with employment. There is a worker name there on the letter *** ****** ****r, who you could contact to verify that I am working with this agency towards getting employment. There is no false information. Please mail the monthly forms for May and June 2025.*** ****** ***** ************* **** ************ *** ************ ******** *******************
**********************
******************************************* This is a link to the documents I previously submitted.
I have attached the last forms I submitted. Please send correct forms for continuing claim.
Sincerely,
******* ******Business Response
Date: 06/25/2025
Dear ********
While we acknowledge that
you were working with an agency in the past, it is necessary for us to receive
updated documentation to proceed further with your claims.
To view for additional
approvals, please provide one of the following:
Dated documentation confirming that you are still actively working with the agency
Dated job applications submitted after March 24, 2025 (0***) and March 28, 2025 (*****
Once we receive the
requested documents, we will review your account to determine eligibility for
additional approvals related to your claims.
We appreciate your
cooperation. If you have additional questions or need clarification regarding
these forms, please reach out to Customer Service at ************.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(ko)
(15491)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Initial Complaint
Date:06/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Premier Bankcard showed up with 3 fraudulent charges on the same day May 16 , the exact same amount $89.69 and incurred 3 foreign transaction fess $2.69 each for a total of $277.14. It took over two hours to get to a human that said she froze the account and someone from Bank would call me. Friday never heard but did see that I could not log into my account..I kept calling and could get in touch with NO BANK OR BANKCARD PERSONNEL only the same place I spoke to a privately contracted answering service that takes the “lost stolen card info” which could not assist me nor CLOSE THE ACCOUNT. I waited Friday Saturday and Sunday for the phone call from them.. NOTHING. On Sunday I could log into my account but it was a new account number (I can see last 4 digits of it…and nothing else.
I am USA mailing the appx 20 pages of supporting documentation regarding this incident. I am only attaching 2 items to this complaint
Any bank of reputation would have called at the FIRST sign of strange activity, not simply allowed the charges to go thru and then wait until the customer picked up on it. This is horrendous bank practice which is why I told them do not send me a new credit card, but they are sending one to me. Why I said close the account but the one human I got to speak to said I have to “call” the bank directly.. the phone number I was given never connects to a human nor does it give you a number option to close account or anything of relevant value.
I want this rectified. I want my account (the new one that they transferred the total amount due to) credited $277.14 I want this account CLOSED ( I paid the $12. I actually owe.. the monthly service fee) and I want their credit report on my account to show CONSUMER CLOSED THE ACCOUNT! And that credit card was always paid in full and never carried a balance.
**** * *******Business Response
Date: 06/09/2025
Dear *****
We apologize for your
frustrating experience and any miscommunication you may have received.
When you contacted us
outside our normal business hours on May 30, your call was redirected to a third-party provider to assist you with reporting your credit card ending in
4885 lost/stolen due to fraudulent activity. The associate that assisted you
accurately documented the fraudulent charges and forwarded the information to our
Security Department for investigation.
A new account number
ending 1781 was established and account information was transferred.
Our Security Department
contacted you in writing on June 3 to notify you we received your dispute and
issued temporary credits while we investigate the three $89.69 charges to
******* *********** **** ***
On June 5, the
investigation was completed and you were found not responsible for the disputed
charges. These credits will remain on your account and will not be reversed.
While your new account was
being established, your online access is disabled. Our records show you last
accessed your account online on June 8.
We take the security of
your account very seriously and do our best to monitor and prevent fraudulent
activity. We are sorry this happened to you.
If you have further
questions, our Customer Service Department is available at ***** ******** Monday-Friday
7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time.
We hope this information
is helpful and resolves your concerns.
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(HLL)
(15374)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.Customer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me!Granted they reversed all charges yipeee
I also demanded they clost the sccount which has not been done!
IIn the letter the bank sent to me through you..let me tell you simply: You dial the number and see what happens..business hours or after business hours all the same....i spent 2 hours on hold...during normal business hours!!!!! so not sure what normal business hours for Premier Bank...but i can assure you its one of the reasons it is in financial trouble.
I want this account closed.
I would call them....but I am 71 years old two hours is a lot of time for me to waste on stupidity.
I told them in the letters and documents I mailed them to close the account....and they received both packages one addressed to the bank president on saturday june 7 at 6am...usps tracking numbers.
Thank you for your help..but please I want this account closed BEFORE they charge me a $12. monthly fee for having the account; whether I use it or not
**** **** ********
Sincerely,
**** * *******Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
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- BBB is unable to locate the business.
I received a letter stating I was pre approved for a credit card. I submitted the information they ask for then they responded denied. Not only did I get denied but they caused a hard hit on my credit score. This is misleading information and should not be allowed. When we have unforeseen circumstances and health issues we fall behind and they state they are here to help. Instead of helping they hurt what little bit of dignity we have left. Someone needs to put a stop to these big companies making misleading promises and hurting us more. In the account numbers area I will leave their confirmation number that they provided you have my consent to use it anyway you need to.Business Response
Date: 06/04/2025
RE: First PREMIER Bank credit
card application
Dear ******
On
May 31, we received an online credit card application. Prior to submitting the
application, the following was disclosed:
By submitting this application, you agree that
you have read, understand, and accept the Fees, Rates, and Important
Disclosures listed in the Terms and Conditions. You also acknowledge that you
are applying electronically for the PREMIER Bankcard Credit Card and are giving
PREMIER Bankcard permission to access your credit report from one or more of
the consumer reporting agencies.
The
application was declined and a letter sent to you that day. This type of
inquiry remains on the credit report for approximately two years, and the
consumer reporting agencies are responsible for removing it at the correct
time.
Pre-approved means that the
consumer reporting agency has verified that you met our pre-screen credit
criteria. You still need to meet our credit card criteria to be approved for an
account.
If you have further
questions or concerns, our Customer Service Team would be happy to assist and
can be reached at *************
Sincerely,
Office of the President
Business Communications
PREMIER
Bankcard, LLC
** *** ****
Sioux Falls, SD 57117-5114
(ko)
The Federal Equal Credit Opportunity Act prohibits
creditors from discriminating against credit applicants on the basis of race,
color, religion national origin, sex, marital status, age (provided the
applicant has the capacity to enter into a binding contract), because all or
part of the applicant's income derives from any public assistance program; or
because the applicant has in good faith exercised any right under the Consumer
Credit Protection Act. The federal agency that administers compliance with this
law concerning this creditor is the Federal Bank of Minneapolis. You may
contact them at: Federal Reserve Consumer Help, P.O. Box ****, Minneapolis, MN
55480. Toll-free: ***** ********* *** ***** ************* ***** *********
(15373)
PREMIER Bankcard, LLC is a registered Member Service
Provider for First PREMIER Bank.
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