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Financial Consultants

MarketBeat.com
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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor Customer Service and Technical Incompetence
    I pay for a service provided to me. MarketBeat has a problem with their paid service not working correctly. Over the last year I have submitted no less than 12 technical report tickets for a problem with their website. This is a critical issue as their system has access to my stock portfolio. They are supposed to import my data so I can make timely decisions on when to buy, sell or hold stocks and when stocks are paying dividends. Not only it isn't doing what it's supposed to be doing, but their technical support refuses to FIX IT, The portfolio import tool finally quit working all together on 3/10/2023. I tried to unlink my portfolio and it wont work. I have cancelled my subscription, however it worries me tremendously that a service that doesn't have the technical competence to provide what I pay them for has access to my portfolio in any manner and has no customer support. Could this service be a scam?

    Receipt from ********** ******** ******** ***** *** ****** MarketBeat.com
    *** * *** ** **** ***** ****** ** ***** 
    We acknowledge your payment of $***** on 6/29/2022 for services from MarketBeat.com.

    Customer Name: Richard *******
    Customer Email: ********************

    Transaction ID: *********
    Payment Status: Processed
    Product Description: MarketBeat Daily Premium

    Please retain this receipt for income tax purposes.

    Business Response

    Date: 03/28/2023

    Hi Richard,

    I looked at the support tickets under your MarketBeat account and it looks like our team has been very responsive to you when handling this situation. It appears that our team has worked to resolve this issue for you. If you are still having issues with your account please contact us again at ********************** with a detailed explanation of any errors you are running in to.

    Thanks,

  • Initial Complaint

    Date:02/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Immediate sale of personal data for marketing. Over 250 spam emails.

    Business Response

    Date: 02/10/2023

    Hi Joshua,



    I apologize you weren't happy with the amount of emails you received from MarketBeat. We understand our offers may not be for everyone. I went ahead and checked your account under **************************** and it does look like you've been unsubscribed. If there is anything else we can do to help you please contact us at **********************.



    Thank you!

  • Initial Complaint

    Date:01/22/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marketbeat.com continues to send solicitation emails despite unsubscribing and filling out their form to never be contacted. It's multiple emails per day. Almost 10 today so far.

    Business Response

    Date: 02/20/2023

    Business Response /* (1000, 5, 2023/01/30) */
    Hi David,

    We appreciate you reaching out. I took a look at your account created under ***************** and it looks like you successfully unsubscribed on January 22, 2023. Please send an email to ********************** if there is anything else we can assist you with.

    Thanks and have a great day.


    Consumer Response /* (2000, 7, 2023/01/31) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I have not received an email since 1/22/23. It seems as if the unsubscribe worked, but not quickly.

  • Initial Complaint

    Date:01/10/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,

    Use the website as research for a couple of stocks, but have been getting flooded with emails from MarketBeat and it's sister companies (**************, other MarketBeat writers). Would like to get rid of this ASAP - unnecessary spam.

    Business Response

    Date: 02/08/2023

    Business Response /* (1000, 5, 2023/01/11) */
    Hi Alan,

    I went ahead an unsubscribed you from those emails you mentioned. Please contact us at ********************** if you have any additional issues we can help you with.

    Thanks!

  • Initial Complaint

    Date:11/24/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not really sure what happened here, I used this company to view a couple equities I was looking to buy. There was a subscription wall that I somehow linked my ****** account to. Since then I've received many many spam emails, and even worse, my ****** account has been attacked every couple days now. I have tried to contact this ******** company multiple times, you can't talk to anyone. This is beyond ridiculous - I don't even know what I need to do now.

    Business Response

    Date: 01/02/2023

    Business Response /* (1000, 5, 2022/11/29) */
    Hi Emri,
    I tried searching your email address, ********************, in our system and I am not seeing anything come up. Our friendly customer service team is very responsive so I am sorry to hear that you haven't been able to get in touch with anyone. If you would please send us an email at ********************** we would like to help you resolve this situation.

    Thanks!


    Consumer Response /* (3000, 7, 2022/11/30) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Then why am I still receiving spam? I recieved one yesterday from one of your "sister" spam companies.


    Business Response /* (4000, 9, 2022/12/01) */
    Hello,

    I am not able to find anything in our system with the email address: ********************. Are you registered under a different email address? Please contact us at ********************** so we can help you further. It is also possible you opted-in to one of our advertisers newsletters. In that case you would need to unsubscribe with them as we do not have any control over that unfortunately.

    Please send us an email so we can get this settled for you.

    Thanks,

  • Initial Complaint

    Date:11/14/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Relentless spam from this company. I did not sign up for anything, but am getting one or more spam message a day.

    Business Response

    Date: 12/26/2022

    Business Response /* (1000, 5, 2022/11/15) */
    Hi Russ,

    Thank you for reaching out. I took a look at your email address in our system and it looks like you visited our site so that prompted some additional information emails sent to you. I went ahead and deleted our email address out of our system so you shouldn't receive any additional emails. If you need further assistance please reach out to us at ********************** and we'd be happy to help you.

    Have a good day,


    Consumer Response /* (2000, 7, 2022/11/17) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Thank you for taking my name off your mailing list

  • Initial Complaint

    Date:08/22/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I have never sign up nor heard of MarketBeat, yet this company started sending spam emails to me about six weeks ago; although I use ******* report a spam feature to report the site and tried to unsubscribe all its mails once from its website, the MarketBeat keep sending more spams afterwards, not only from MarketBeat, but its partner sites.

    If MarketBeat is a legit company, then its business tactic is extremely unprofessional and disgusting, why would people trust a company w/o business etiquette with their own financial goals?

    It'd be extremely helpful, for BBB to enforce and end this type of misbehavior by this ******** company.

    Thanks.

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/23) */
    Hi Tony,

    Thanks for reaching out. We are a legit company and have a great long-standing reputation in the industry. We follow all policies regarding email delivery and anti-spam, including CAN-SPAM Act and GDPR compliance. If you wouldn't mind, please contact us at ********************** and we'd be happy to discuss this further.

    Thanks!


    Consumer Response /* (3000, 7, 2022/08/23) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    As I mentioned, I never sign up for this company's email or newsletter; they started sending numerous emails w/o my consent, if this is not spam, what is it?

    Thus, it is a shame for this business reply saying they are legit company and ask me to contact them to "discuss this further"...

    I have no interest about this company nor wish to "discuss" with them, when they can simply stop all the spams from their site.

    It's simple, no further discussion required.


    Business Response /* (4000, 9, 2022/08/23) */
    You likely received emails from MarketBeat because you visited/engaged with our website/services. I looked up your email address in our system and went ahead and unsubscribed you from receiving any further emails.

    Thanks!


    Consumer Response /* (2000, 11, 2022/08/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    "You likely received emails from MarketBeat because you visited/engaged with our website/services."

    ?? This reply is absurd, especially I never visit this company's website; yet this responds is simply saying that the company is tracking all visitors' IP & email address, then start sending email/spams to those who never sign up for?!

    How can such company call itself: "We are a legit company and have a great long-standing reputation in the industry."

    When they just spam people who visit their website?


    Neverless, thanks for taking the effort to remove my email from your system.

    Thanks.

  • Initial Complaint

    Date:08/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incessant emails, even after attempting to unsubscribe. Don't know where I picked up these *******.

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 5, 2022/08/15) */
    Hi Laura, Thanks for reaching out to us. MarketBeat has a great long-standing reputation in the industry and follows all policies regarding email delivery, including CAN-SPAM Act and GDPR compliance. I searched our system but did not see the ************************ email address registered. To manage your subscription at any time, you can login to MarketBeat.com and then go to "My MarketBeat" -> "My Subscriptions" area for instant cancellation. Please note that if you have created any other email accounts for us then you will need to repeat the online self-cancellation process as well, or just reach out to us at **********************.

  • Initial Complaint

    Date:08/10/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started receiving emails from Marketbeat (never even heard of them) and realized there was an account under my email. Tried to see how I can delete that account, but there was no way to delete my own account, and I couldn't find a way contact someone to delete it for me.

    Business Response

    Date: 09/13/2022

    Business Response /* (1000, 5, 2022/08/10) */
    Hello, Thanks for writing in. You can manage your MarketBeat subscriptions at any time under your "My MarketBeat" -> "My Subscriptions" area, here is the link for your convenience - make sure to be logged in - (https://www.marketbeat.com/manage/subscriptions/).Also for your convenience I have deleted your account from our systems, and you will no longer receive emails from us. Please note that if you have created any other email accounts for us then you will need to repeat the online self-cancellation process as well, or just reach out to us using any method on our site including sending an email to ********************** and we will be happy to help. Thanks,

  • Initial Complaint

    Date:08/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've successfully unsubscribed from MarketBeat several times, but I still get emails from them and their affiliates. I've only subscribed using one email and even after unsubscribing I still get endless emails. It's so frustrating and I wish I never subscribed to them in the first place. I feel like this won't end until I leave a complaint here so they can actually do something about it. I never want to receive another email from MarketBeat again!

    Business Response

    Date: 09/13/2022

    Business Response /* (1000, 5, 2022/08/10) */
    Hello, thanks for leaving us a note. It looks like you did unsubscribe from all of our emails except our dividends newsletter. I also unsubscribed you from that one, so you shouldn't see any more emails from us after that requested cancellation date. We have a great long-standing reputation in the industry and follow all policies regarding email delivery and anti-spam, including CAN-SPAM Act and GDPR compliance. If you find you are still having issues, please get in touch with us at **********************. Thanks, have a great day.

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