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Business Profile

Food Wholesalers

The Fruit Truck

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Wholesalers.

Complaints

This profile includes complaints for The Fruit Truck's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Fruit Truck has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought two 12lbs packs of strawberries back in early February of 2025 and after getting home and weighing the fruit it was short of 12lbs per box. I contacted the fruit truck via fb and they told me to email them, I did. They got back to me I showed my proof of my picture of the scale and gave them all the info they asked for in the email back to me. They said they would mail me a check but never did. I contacted them many times after and they just gave me some pathetic reason why they haven’t sent then blocked me and quit responding.

      Business Response

      Date: 07/08/2025

      She was was responded to by email yesterday and informed it went out in yesterday's mail. She was sent a photo of the envelope before it was mailed. We inadvertently forgot to send it but it's on it's on its way. We also let her know it was mailed. 

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       

      Complaint: ********



      I am rejecting this response because: the business had several opportunities to follow up with me before I filed the dispute with Venmo. They could still make this right, but they are choosing not to. 



      Sincerely,



      ** ******

      Business Response

      Date: 10/13/2024

      ** ****** has disputed her payment with Venmo.  We can't assist her.

      Business Response

      Date: 10/27/2024

      We reject your response due to the fact you disputed through venmo. Do you expect a refund and a store credit? That's double dipping. We are not able to help you at this time. 

      Customer Answer

      Date: 10/29/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ** ******

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 10,2024 I bought 2 boxes of Georgia peaches from The Fruit Truck, in Longmont Colorado at the ***** ***** parking lot. on June 14, 2024 i sent them a message that the fruit had rotted,i had followed directions on putting them on a table and not bothering them for 24-48 hrs. I sent pictures.i was told to allow up to 30 days for comment that they are busy. As requested i sent an email with pictures of fruit, 2 box's they came in and what happened to *********************. I have since sent them several emails and posted on their facebook page that i had spent $90.00 on fruit asying they are busy, August 17, still busy, I think i posted on facebook at least 10 times with nothing. Very plainly on their message it says "no refund for perishable fruit" i sent them pictures within 3 days of buying them, no receipt they grabbed my money -that was it. I wonder how many other people get rotten fruit but don't do anything.
      At this point i want my money back, i only had the fruit a few days an it rotted from the pit to the outside. It must have been frozen or the boxes dropped. I don't care what they say about a refund- it wasn't 2 week, 10 days but 3 days! Totally being ignored for 4 months is terrible. Plus I really wanted to can peaches for the winter.
      The pictures show the fruit looked nice on the outside, but once opened is was rotten as heck inside, so i'm not sure what happened, but they didn't get bruised by me.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the email it says the original purchase date as I sent same day of purchase. Purchase was 930 am at ******** ******* 

    • Initial Complaint

      Date:07/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7-12-2024 Aberdeen SD bought 2 crates of peaches from Fruit Truck SD. Paid $90 total for both boxes. Peaches are mushy
      Soft. Spoiled. Bruised. Had to throw ALL of them away
      Can't get answer by e mail or phone. Want refund or replace product.

      Business Response

      Date: 07/17/2024

      You sent the email on Monday.  Today is Wednesday.  You must have sent to BBB on Tuesday!!!! Please wait for us to reply!! We do not have a phone number so we don't know who you tried to call. Thank you.

    • Initial Complaint

      Date:07/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought peaches from The Fruit Truck store, the entire box is bad
      I’ve written 6 emails and they won’t respond
      They don’t have a phone number to contact them, we live close to Aberdeen sd and Sioux Falls is 3 hours away

      Business Response

      Date: 07/09/2024

      We received 2 emails. July 3 and July 5. We replied to her today after checking with the store about this. We don't have an ****** who works for us. We don't give refunds on perishable fruit. The store usually replaces fruit in cases like this. She needs to send more information before we can assist her.

    The Fruit Truck is NOT a BBB Accredited Business.

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