Complaints

This profile includes complaints for Sanford Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sanford Health

  1305 W 18th St Sioux Falls, SD 57105-0401

• 

  Sanford Health

  2701 13th Ave S Fargo, ND 58103-3602

• 

  Sanford Health

  2400 32nd Ave S Fargo, ND 58103-5800

• 

  Sanford Health

  4151 45th St S Fargo, ND 58104-4312

• 

  Sanford Health

  12 3rd St SE Hillsboro, ND 58045-4840

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the Sheldon Sanford ER for a laceration. I saw a lady who appeared Hispanic & spoke with a Hispanic accent. She refused to stitch unless I got x-rays that I made clear I didn’t want or need. She made me get them against my wishes anyway. She then made me wait until the end of her shift to have the night shift nurse stitch me up. I’m now being charged a clinic charge of $114 for seeing ** ***** doctor that I never saw & some portion of a $212 charge for x-rays I was forced to get but did not need.

  Business Response

  Date: 06/10/2025

  I am in receipt of your consumer complaint
  filed by ***** *******.  I would like to
  thank *** ******* for choosing Sanford Health for their medical care.  Thank
  you also for bringing this issue to my attention allowing me the opportunity to
  work with him for resolution. 
  
  After receiving this notice, I reviewed
  the account in great detail. A Patient Concern and Complaint was already
  filed with Patient Relations on his complaint.  Please allow up to 30-days for this department
  to review.  A letter will be sent to Mr.
  Kennedy on the outcome. 
  
  It is the desire of Sanford to provide the
  optimal patient experience from the scheduling of the appointment to the
  patient of the final outstanding balance.  

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have incurred medical debt with Sanford Health since Fall 2024. I currently owe approximately $1,500.00 with pending charges with insurance. I reached out via MyChart messenger to establish a payment plan on 10/22/24. We set up $50/month. On 11/29/24, I had another outstanding balance I asked to be added to my payment plan. Balance was added and payment stayed the same at $50/month. On 2/2/25, I had another outstanding balance I asked be added to my payment plan. At that time, my total balance was $924.81. They wanted a payment of $125/month. I said I couldn't afford that, so we settled on $78/month. 4/23/25 I had another outstanding balance I asked be added to my payment plan. Sanford wants a minimum payment of $118.00/month for a balance of $1178.54. I cannot afford that and asked to stay at $78. Sanford refuses to assist unless I fill out a financial assistance form that I know I won't qualify for.
  The payment plan system is not consistent, as can be seen in the varying rates offered for the different outstanding balances. Sanford is treating their billing system as a contract without terms being upfront. I am obligated to pay my debt. However, I am not obligated to pay at their sole terms without transparency.

  Business Response

  Date: 05/20/2025

  I am in
  receipt of your consumer complaint filed by ****** *********  I would like
  to thank ****** ******** for choosing Sanford Health for their medical
  care.  Thank you also for bringing this issue to my attention allowing me
  the opportunity to work with him for resolution. 
  
  After
  receiving this notice, I reviewed the account in great detail.  Since
  Sanford Health is not a financial institution and does not charge late or
  interest fees, payment plans need to be set up with the established parameters.  
  
  It is the
  desire of Sanford to provide the optimal patient experience from the scheduling
  of the appointment to the patient of the final outstanding balance.  

  Customer Answer

  Date: 05/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made appointments but tried to cancel because i was afraid of getting surprise bills. When i called the lady lied to me and told me my medicare would cover my bills and i shouldnt worry. So i kept my appointments. Later i recieved 4 bills totally 1000 dollars and my medicare only covered a portion. They did labs which they failed to tell me to fast for and the labs they did were false readings. I am being overcharged and taken advantage of. I have already paid 2 bills and there are 2 more pending, one of which looks like a repeat. I saw in more then 2 reviews that if you dont pay when they send them they threaten to send to collections and hold your credit score hostage as a threat to just pay their bills. They offered some financial program to help pay but i most likely wont qualify for by their standards after reading the requirements. They say they will help you as a way to get out of being held responcible for the bills they made up and overcharged me.

  Business Response

  Date: 12/27/2024

  I am in receipt of your consumer complaint filed by *** ***** ********.  I would like to thank *** ******** for choosing Sanford Health
  for his medical care.  Thank you also for bringing this issue to my
  attention allowing me the opportunity to work with him for a resolution. 

  After receiving this notice, I reviewed the account in detail.  There has been a great deal of communication between
  *** ******** and Sanford Heath's Patient Accounts on his account.  The complaints outlined in *** ********’s Better
  Business Bureau Complaint have been answered in his correspondence in his Sanford
  My Chart and will answer them here.   

  
  *** ********’s first concern was “a lady lied and said his Medicare
  would cover his bills”.  *** ********’s insurance
  did cover his bills. *** ********’s insurance policy is not a first-dollar policy,
  meaning his policy has cost shares.  Per
  *** ********’s policy, the policy pays a portion and leaves a portion or cost share
  for the patient to pay.  Since *** ********** insurance determines the cost-shares and not Sanford Health, *** ******* would need to ask his insurance prior to visits if they will cover it
  in full with no cost shares.  Sanford
  Health would not know what his cost shares are and if he met them. 

  
  *** ******** had concerns about double billing.  The types of service *** ******** had are
  held in an outpatient setting, and this clinic is considered an outpatient
  department of the hospital. This means that Sanford Health is required to split
  the billing between the provider, or professional billing, and the facility, or
  hospital billing. *** ******** was not billed twice for the same service.  The combined amounts are still the same, just
  billed as separate components of the same visit.  By law, Sanford Health is required to
  differentiate between which charges apply to the facility versus individual
  providers and need to be billed separate.
  A Financial Aid application has been sent to *** ********.

  
  It is the desire of Sanford to provide the optimal patient
  experience from the scheduling of the appointment to the patient of the final
  outstanding balance.  

  Business Response

  Date: 01/24/2025

  I am in receipt of your consumer refute by *** ***** ********.  I would like to thank *** ******** for choosing Sanford Health for their medical care.  Thank you also for bringing this issue to my attention allowing me the opportunity to work with him for a resolution. Sanford has reviewed your bills in depth and provided the reasoning for the bill in this complaint. We have also had several instances of correspondence with *** ******** through MyChart. We did not receive the Financial Assistance application back that was sent on 12/16/2024.Sanford provides a price estimate tool for patients and prospective patients to estimate what their out of pocket costs may be. I have provided a link below with information on how to get a price estimate.
  
  *****************************************************************************************
  
  

  Customer Answer

  Date: 01/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:this has nothing to do with finacial asisstance, this has to do with you taking advantage of my ignorance of how medicare works since i have never used it before. Your receptionist told me when i tried to cancel the appointment that medicare would cover all of my bills. If i had known it did not i would have cancelled the appointments. I am poor but you do not care and only care about money. I am suffering to this day because of your deceptive business practices. Those bills i paid with my grocery money. You got your money now leave me alone, and do not try to schedule another appointment without my concent so you can charge me for missing it like you tried. I am never using your services ever again.
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/10/2024 I received a letter via Sanford Chart App. It was from Dr. ******** (Sanford Orthopedic Surgeon Fargo, ND) PA. With an explanation of why I didn’t meet his criteria for being seen. I should note I was referred to ****** from an Orthopedic doctor in my town who does not operate and there are no surgeons in my area who operate on my condition.
  The letter stated that Dr. ****** does not see patients with clinically diagnosed depression and anxiety and that I could get another opinion (500 miles away) or see pain management. Let me tell you I have never been so disgusted in my 38 years of life. Does Dr. ****** have any patients since 99.9% of the population has depression and anxiety? How did he choose me to say no to? I almost understand how colored folks feel like now. He is discriminating. I have three children that I am not able to do the things with that I was able to do five months ago. A simple procedure could correct this. I have talked to a lot of people since I received his letter and he shouldn’t be able to treat people like this.

  Business Response

  Date: 12/16/2024

  I am in receipt of
  your consumer complaint filed by ***** *****.  I would like to thank Ms.
  ***** for choosing Sanford Health for their medical care.  Thank you also
  for bringing this issue to my attention allowing me the opportunity to work
  with her for resolution. 
  
  After receiving this
  notice, I reviewed the account in great detail.  You shared concerns of
  being discriminated against because you were denied hip arthroscopy due to your
  mental health history. Your medical record has been reviewed review by two
  specialized Orthopedic Surgeons at Fargo Sanford Health.   After careful consideration, our specialists
  concluded that there were too many complicating factors with your medical
  history that create a high risk for a poor outcome with arthroscopic hip
  surgery. Mental health is one factor that surgeons look at when considering
  surgical intervention due to correlations found with negative patient outcomes.
  This was just one of multiple factors that were taken into consideration when
  reviewing your case for possible surgical intervention. A letter was mailed to
  you on December 12, 2024 detailing this decision and the additional review.
  
  It is the desire of
  Sanford to provide the optimal patient experience from the scheduling of the
  appointment to the patient of the final outstanding balance.  

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient at Sanford Hospital in Fargo ND I was in a coma for most of that time. My sister and brother-in-law brought my belongings including my Cell phone, Clothing, Jacket, boots glasses, wallet, and DENTURES. Which were almost new $5000.00 and still paying on. in their presence nurse went through my belongings handed my wallet to my sister, because they would not be responsible for it, and then commented on the teeth he would need to eat with. Sanford Health lost them. When I contacted them about the missing Dentures they said they looked but no one remembers me having any teeth when I came in and the nurse did not put the item on the intake form, so Sanford says they are not responsible for them and I owe them $1600.00 for services. They owe me more than that for losing my teeth. and they refuse to do anything about it. This is not right.

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint against Sanford Health's billing system. When I get a bill I make payments on it and later they send it to collections. Can they send it to collections when I'm making payments on it? Plus each time I get a bill, the bill is bigger. This happens to me all the time. Their billing system is ridiculous and many people have complained about it.

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have money being transferred to an IRA from Principal to the Sanford Heath Savings Account. And so far my experience has been awful. They're telling me it may take up to 8 weeks for a simple transfer transaction to happen between these two companies. I've been waiting for several weeks already. And neither business will take the initiative to complete this simple transaction. Principal claims it only takes them up to 5 days and its been well over that. Sandford Health Plan says they have to be the ones to handle the transaction. Yet here I am weeks and weeks later and its still not completed. No one knows where my money is.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 8.16.2023, I contacted ***** ***************'s office at Sanford and let the scheduler know that I was calling to make an appointment for an *** referral. The scheduler set me up with an appointment on 10.5.2023.
  
  On 10.5.2023, I went to the appointment. At the end of the appointment, we were discussing next steps and I mentioned the *** arrangement. At this time, ***** notified me that Sanford does not accept ***. I expressed concern about receiving a bill. ***** reassured me that these types of charges are frequently dropped by Sanford and promised to be in touch the next week.
  
  I never heard back from *****. Around 10.17.2023, I received a bill from Sanford for $313 for the visit. I contacted billing. They informed me there was nothing they could do and referred me to the provider. I called *****'s office and left a message for her. Someone else returned the call the next day and said that I needed to work with billing.
  
  I called billing back and let the gentleman who took the call know in no uncertain terms what had happened and that I expected him to escalate the problem as far as he needed to until Sanford was able to call me back and let me know that the bill had been taken care of or I would be forced to file a BBB complaint.
  
  I never heard back from Sanford. On 11.13.2023, I received a notice from Sanford that bill is now considered past due.

  Business Response

  Date: 11/24/2023

  Thank you for allowing us to address your concern. 

  We corresponded with patient through phone and her *** provider. The charge has been refiled/appealed with patient's *** insurance. *** insurance should receive the claim in the next day or two. Once claim is received, balance will be covered and no patient liability. 

  Customer Answer

  Date: 11/11/2024

  Hello,

  I realize you probably wont have any luck with this if they didn't respond to the previous attempt, just a heads up that they are still sending bills. I will take some additional steps on my end.

   

  Best,

  ******

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ******* ******** on 11-29-22 with **** **** at Sanford Clinic ** ********. I was charged for 2 office visits for my ******* ********. I only had 1 appointment. I went in and out of the doctors office 1 time and was charged for 2 office visits. This is corrupt and dishonest. **** **** has a negotiated price contract with my insurance company and if she doesn't like the contract she should get out of the negotiated contract and not charge double or for extra appointments that never happened. I have never in ** years of ******* ********* been charged for 2 appointments. Sanford Health says you talked to the doctor about your health and that is why you are getting charged for two appointments. Sanford said you can't talk to the doctor about anything at your ******* ******** or else you will be charged for extra office visits. I said that is crazy I have always talked to my doctor about my health during my ******* ********* for the last ** years and never ever been charged for extra office visits. There was no warning of this malpractice at all I found out when I got the bill for my ******** ******* ********. You can verify this is 100% accurate by requesting the recordings of the call between myself and Sanford and *****. I asked them to preserve the phone recordings. The ******** on 11-29-22 was the shortest and most brief ******** I have had in ** years. I have never had a ******** as least thorough as this was. If **** **** doesn't like the negotiated rate then she should get out and not charge double office visits to compensate. That is dishonest and unethical. I want this second office visit reimbursed to myself and my insurance company. I also want an apology from Sanford Health and **** **** for up charging and charging for fictitious office visit that NEVER happened. I have numerous documents to submit to you. Thank You
  Joe *****

  Business Response

  Date: 05/18/2023

  I am in receipt of
  your consumer complaint filed by Joseph *****.  I would like to thank Mr.
  ***** for choosing Sanford Health for their medical care.  Thank you also
  for bringing this issue to my attention allowing me the opportunity to work
  with him for resolution. 
  
  After receiving this
  notice, I am reviewing the account in great detail.  I will further respond
  to this complaint once I have had a chance to review it in full.
  
  It is the desire of
  Sanford to provide the optimal patient experience from the scheduling of the
  appointment to the patient of the final outstanding balance.  

  Customer Answer

  Date: 05/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There is no resolution at this point they are only saying they will look at it. Also the complaint is not only against Sanford it is against doctor ***** **** as well. She is the one that is charging double for an office visit that did not happen. She is charging for 2 office visits and I only had 1 visit. If she doesn’t like the negotiated rate for being in the network then she should get out of the network and not charge double for an appointment that never took place to get paid double. That is fraud and criminal activity by ***** ****. 
  joseph *****
  
  Sincerely,
  
  
  
  Joseph *****

  Business Response

  Date: 05/25/2023

  I have had a chance
  to review Joseph ******* account in detail. 
  Again, I would like to thank Joseph ***** for choosing Sanford Health
  for their medical care.  Thank you also for bringing this issue to my
  attention allowing me the opportunity to work with him for resolution. 
  
  I reviewed the
  account in great detail.  In general, a* ****** ******* ******** includes a complete ******* ******* ****** and examination.
  During a patient’s exam, the provider will evaluate the effect of any
  pre-existing, chronic conditions, and over-all health. New symptoms or concerns
  will be evaluated, diagnostic lab work and/or procedures may be ordered,
  management and or monitoring of medication(s) may be performed. The main reason
  for a* ****** ******* ******** is to evaluate and manage medical conditions
  and/or symptoms.
  
  I general, a* ****** ********** **** ** ********** ******** refers to
  services to promote health and early detection and prevention of disease(s) and
  injuries rather than treating them and/or curing them. ********** **** may
  include, but are not limited to, examinations and screening tests tailored to
  an individual's age, health, and family history. Documentation requirements for
  a preventive visit include an age- and gender-appropriate history and physical
  examination, counseling or anticipatory guidance, and risk factor reduction
  interventions.
  
  When a patient presents for ** ****** **** and the exam
  goes beyond the scope ** * ******* ****** *****, an additional Evaluation and
  Management services and charges will apply if there is supporting documentation
  that a chronic condition was treated or managed.
  
  In review of Joseph ****** care, physician documentation,
  coding and billing, billing was deemed appropriate.
  
  A Patient Complaint
  was filled out on behalf of Joseph ***** and be reviewed by Sanford’s Patient
  Relations department.  Patient Relations
  will review in detail and a final decision will be made. A letter will be sent to Joseph on the outcome of their
  review.  
  
  It is the desire of Sanford to
  provide the optimal patient experience from the scheduling of the appointment
  to the patient of the final outstanding balance.  

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple complaints and have tried multiple times to contact patient relations at Sanford ******** to try and resolve them, so has my wife and so has my daughter. Patient relations at Sanford ******** is a joke. They might as well be non existent. They never contact you back. * ** *** *** **** *** **** **** ****** **** ******** **** * **** ****** ** ********** **** ***** ****** *** **** ******  This has been going on for years.
  
  Like I said, I have had multiple issues, a lot having to do with how people are treated with complex health problems and without being able to resolve them, yet still getting billed is not only wrong, but should be illegal.

  Business Response

  Date: 04/07/2023

  I
  am in receipt of your consumer complaint filed by Craig **********.  I would like to thank Mr. ********** for
  choosing Sanford Health for his medical care.  Thank you also for bringing
  this issue to my attention allowing me the opportunity to work with him for
  resolution. 
  
  After
  receiving this notice, I reviewed the account in detail.  Sanford has no
  record of a care concern or billing complaint being filed by Mr. **********.  If Mr. ********** would like to file a formal
  care concern or complaint, he should call ***** ******** and ask that a care
  concern or a complaint be filed. 
  
  It
  is the desire of Sanford to provide the optimal patient experience from the
  scheduling of the appointment to the patient of the final outstanding
  balance.  

  Customer Answer

  Date: 04/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I have made a complaint in the past, it was sometime around 2017 or 2018 and dealt with. A doctor concerning a workmens comp doctor.  When I made the complaint I dealt with patient relations - Samantha ****.  It was not resolved to my satisfaction but I was forced to accept it as I do other means to persue it further.  In the years since, myself, my wife and my daughter have tried to bring up other issues with absolutely 0 response.  Again, I ask for a person from Sanford health contact me.
  
  Sincerely,
  
  
  
  Craig **********

  Customer Answer

  Date: 04/10/2023

  Yes, being as all my doctors are at Sanford health, I go to the ******** ** locations on an average of at least once a week, often twice a week.  In the last 12 months I have probably had close to 100 appointments with doctors and tests if not more.

  Business Response

  Date: 04/11/2023

  Thank you also for bringing this issue to my attention
  allowing me the opportunity to continue to work with Mr. ********** for
  resolution. 
  
  After receiving this notice of Mr. ************ rebuttal, I
  filed a Patient Concern on behalf of Mr. **********.  Patient Relations will review the concern and
  will continue further correspondence with Mr. **********.
  
  It is the desire of Sanford to provide the optimal patient
  experience from the scheduling of the appointment through to the final
  outstanding balance. 
  

  Customer Answer

  Date: 04/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Until I actually meet with someone from Sanford that is willing to have a conversation with me and follow through, I will not consider this resolved.

  
  
  Sincerely,
  
  
  
  Craig **********

  Business Response

  Date: 04/24/2023

  I am in receipt of
  your consumer refute filed by Mr. **********.  I would like to thank Mr.
  ********** for choosing Sanford Health for their medical care.  Thank you
  also for bringing this issue to my attention allowing me the opportunity to
  work with him for resolution. 
  
  After receiving the
  refute to my previous response, I filed a formal Patient Care Concern on behalf of Mr. **********. 
  Sanford Patient Relations department will reach out to Mr. ********** on his concern.
  Sanford Health considers this complaint closed.
  
  It is the desire of
  Sanford to provide the optimal patient experience from the scheduling of the
  appointment to the patient of the final outstanding balance.