We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

J & L Harley Davidson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sometime in the last year, I went to Harley Davidson in Sioux Falls, South Dakota to get bars purchased from Harley Davidson installed on my bike. After the install, several issues had appeared, and were resolved. Since then, I have moved to Oklahoma for training for the army and was going to have my cruise control installed as soon as possible after arriving here. I went today, June 6, 2023 to have my cruise control installed on my bike when the service department notified me of an oil leak with my clutch cable. The leak was due to improper placement of the adjuster on my bike after my new bars were installed, I was unaware of the incorrect install until it was pointed out to me today. I have contacted Sioux Falls, Harley, Davidson and their service manager to try to rectify the situation but the service manager **** ***** was rude to me and standoffish with diamondback Harley Davidson in Lawton Oklahoma. I told him I have photographic evidence that the adjuster was placed low on a picture I had taken of my bike about a month after the install. I asked if he would like to receive the pictures to verify that it was installed incorrectly and he said it was not necessary because he did not believe me. I had to pay $222.28 today to fix the situation that was caused by JNL Harley Davidson mechanics. I would like to be back paid for the work that was done on my bike today regarding the clutch cable.

J & L Harley Davidson is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.