Complaints

This profile includes complaints for Vern Eide Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vern Eide Honda

  5200 S Louise Ave Sioux Falls, SD 57108-2297

  
• 

  Vern Eide Honda

  PO Box 91010 Sioux Falls, SD 57109-1010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this regarding our issues with our 2025 Honda Pilot we leased in July 2024.  We have been reasonably satisfied with our purchase until recently.  It started with a few random notifications that stated, "Some driver assist systems cannot operate: Clean area shown referring to the H sensor on the center of the grill. This has recently increased in occurrence and escalated into multiple notifications.  These issues occur without notice and have resulted in two near miss accidents with our family in the vehicle.   The pilot is simply not safe to drive with the unreliability of the systems. We brought the Pilot in to address the issues and were met with very aloof and frankly unconcerned staff when we told them about the issues.  I was met with heavy sighs and questions such as, "How long are we going to have to drive this to be able to diagnose the issue?" No concern for our safety or wellbeing whatsoever. We were told the lights were cleared and there was no solution.  It was being submitted to Honda for review. 
  In addition to the existing issues, we learned that the Pilot may be included in recall that involves the fuel filler neck tube and pipe which could possibly separate and cause fuel to leak, posing a fire risk. We have a brand new vehicle with just over 6,000 miles who’s safety systems are not functioning properly which can lead to accidents paired with a recall that can cause the Pilot to start on fire if in an accident.
  We reached out to ***** ****** (General Manager) on Wednesday, December 4th with the concerns listed above.  We initially received an immediate response stating he would look into the matter and be in touch once he was able to do that.  We sent a follow-up email to *** ****** on Saturday, December 7th with an additional follow up email on Wednesday, December 11th. To date, we have not received a response.

  

  Business Response

  Date: 01/10/2025

  Hello, this issue has been resolved. The customer has been taken care off.

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We set up vehicle service contract of 148.87 per month over two years when I purchased the vehicle. I was told that I can cancel the vehicle services with in two months and get full refund. I cancelled the services in less than a month and they took out 297.74 even though I cancelled with in a month I been asking them to return my money the last 5 months and they send partial refund of 182.36 after waiting for months. I need the rest of my refund. Thank you.

  

  Business Response

  Date: 11/27/2024

  Good morning,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you have experienced. At Vern Eide, we are committed to providing transparent and fair service to all of our customers.
  After reviewing your concern and the terms of the vehicle service contract, we see that the flat cancel period is outlined as 30 days, during which a full refund is provided. Based on our records, you have already received a refund of $182.36, which represents the total refund owed per the terms of the agreement.
  However, in the interest of resolving this matter and ensuring your satisfaction, Vern Eide will issue an additional goodwill refund of $115.38. This adjustment is being made to acknowledge your concerns and demonstrate our commitment to excellent customer service.
  You can expect the refund to be processed within 7–10 business days. Please feel free to reach out to us directly at if you have any further questions or concerns.
  Thank you for giving us the opportunity to address this matter. We value your business and look forward to serving you again in the future.
  Sincerely,
  ***** ******
  General Manager
  Vern Eide Motorcars

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle from Vern Eide Honda ******************. As part of the purchased Vern Eide Honda was to supply a 2nd key fob to to me by EOD 12/31/22. This is outlined on the sales agreement. I followed up with the sales person and manager and they stated they did not have the 2nd key fob however they were in the process of retrieval. They said they would priority overnight the key fob to my house for a Monday 1/2/23 delivery since I lived out of town. At this time I have not received nor will the dealership return my call or answer my questions. They did provide a tracking number however *** states the package does not show scanned in their system which means it has not been delivered.
  

  

  Business Response

  Date: 02/17/2023

  Business Response /* (1000, 5, 2023/01/06) */
  Mr. ****** purchased a vehicle from Vern **** On 12/29/22. At the time of purchase Mr. ****** asked if there was a second key for the vehicle and stated he wouldn't buy it with just one key. We told Mr. ****** there wasn't one but we would reach out to the previous owner and see if they had it. We told Mr. ****** that we would mail him the key as soon as we would get it from the previous owner. Mr. ****** agreed to those terms and took delivery of the vehicle shortly before we closed. We reached out to the previous owner for the spare key but didn't get a response until 12/31/22. On 12/30/22 Mr. ****** requested we overnighted the key to him that day but we didn't have possession of it yet. On 12/31/22 Mr. ****** called demanding we drive the key down to him "or there would be consequences for us and he would take it as far as he would need to get his point across", threatening with bad ****** reviews and a BBB complain if we wouldn't meet his demands. Mr. ****** claimed we promised he would be in possession of the key no later than 12/31/22, no such promise was made by anyone at our dealership as we didn't know how soon the previous owner would respond. Mr. ****** demanded we do something that day and in an effort to resolve the situation we called 4 different locksmiths in the ***** area to see if one of them could go to his house and make a key. None of them were able to do so until after the holiday.
  We asked him if he would be able and willing to go to the local ********** dealer and have a key made and offered to pay for the key, but he refused to do so. Mr. ****** claimed he needed the key because he was leaving town for a trip early on 1/1/23 and wanted both keys for the trip. We had no staff available to drive to ***** and back that day so I asked if he would be willing to give me the address of where he was going but he stated that "he shouldn't have to do that" and was unwilling to compromise. Mr. ****** said it wasn't his problem to solve but ours. Every attempt we made to resolve the issue was not good enough for Mr. ******. We told him the only thing we could do is drop the key in a *** night drop and hope it would get there early the following week. Mr. ****** agreed to that and stated that "the key better be at my house by Monday morning (1/2/23) or else". We told him that after dropping it off at *** we had no control over when they would be able to get it to him and that it would be out of our hands. We asked again if there was somewhere else we could mail it so he could have the key when he gets to where he was traveling, but Mr. ****** refused to give that info.
  
  We got the key from the previous owner on shortly after our conversation on 12/31/22 and took it the only *** drop off that was still open that day. *** tracking shows a "Shipped/ Billed On" date of 12/31/22. We sent Mr. ****** the tracking info right after it was dropped off at ***. *** wasn't able to get the package processed and on its way to ***** until 4:13AM on 1/5/23, most likely due to the a blizzard and 22 inches of snow the *********** area experienced between 1/2/23 and 1/3/23. It was delivered "at Front Door" on 1/5/23 at 10:20am. Our sales person was in continues contact with Mr. ******.
  
  We promised Mr. ****** we would send him the extra key as soon as we had it from the previous owner, no guarantees were made to how soon that would be. We did exactly what we said we would do and met every promise we made.
  
  
  Consumer Response /* (3000, 7, 2023/01/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Apologize for the delayed response due to being out of town. I finally received the spare key and have verified it is the correct key and works as expected. However, the following facts are incorrect or have clarifications comments.
  The night of the vehicle sale I and my salesperson spoke with the other salesperson who was in contact with the pervious owner. That salesperson told us they had just spoken on the phone with the previous owner on the night of the 12/29/22. He then said the previous owner had stored it in a drawer and forgot about it. He also said it would be delivered on 12/30/22 and would be sent overnight to my address. The Comment "We reached out to the previous owner for the spare key but didn't get a response until 12/31/22" is incorrect.
  When I was leaving the dealership the night of 12/29/22 and was notified that the key would be sent overnight on 12/30/22, this is when I made the comment to my salesperson and the other salesperson that I expect the key to be delivered by 12/31/22. They said yes, we will get the key to you as it will be priority overnighted for 12/31/22.
  The comment stating that Mr. ******** salesperson was in contact at all times is incorrect. I tried calling and texting his cell phone along with the dealership number on Friday 12/30 to ensure the key was sent. No response. I then reached out again on 12/31/22 the same why and no response again. So I finally decided to contact the dealership's general manger and when I called the dealership person who answered the phone hung up the phone when I stated who I was and why I was calling. I then waited 30 minutes to call back and this time just asked for the general manager. Finally spoke with a salesperson then reached a manager. Explained the issue and they provided numerous excuses and I kept asking what is the plan to solve the issue. ***********************************************. Eventually, he finally was able to assemble a plan to pick up the key and overnight. My salesperson only reached out before the sale, when they provided the tracking number and when I requested verifying the package was actually sent because *** stated the tracking number provided was never received.
  Unfortunately, the opinions regarding the spare key because I failed to clearly document on paper once I was notified the dealership had talked to the previous owner and my salesperson and the other salesperson stated the key would be priority overnighted on 12/30/22 I took for granted it would happen. What is disappointing is how the dealership treated me when I challenged their lack of customer service and would not own up to their lack of follow up.
  To close out the case 2 items are needed.
  1. The registration and title paperwork are still needed from the dealership I was told, this would be received within 10 to 15 days after the sale. We are day 17 and no paperwork.
  2. Communication from the dealership stating they failed to provide follow-up customer service after the sale.
  
  
  Business Response /* (4000, 16, 2023/02/03) */
  Vern **** promised an extra key for the vehicle that was purchased. That key was delivered per *** on January 5th 2023.
  
  Our dealership has 30 days after the sale to deliver the title paperwork to out of state customers. The title paperwork was delivered per USPS on January 24th 2023.
  
  Our salesperson did his best to communicate and stay in contact with Mr. ****** post sale. Mr. ****** requested to speak to the general manager when he called in on 12/31/22 and I spoke with him that night. If Mr. ****** feels our efforts and communications weren't satisfactory, I apologize.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Truck into Vern Eide on 11/9 and was told later in that day that they needed parts and it would be done no later than Friday, 11/11. After Friday came and went (with no communication) - I called Saturday and spoke with the shop manager, who said they would try to work it in on Saturday. I asked them to be sure that it was done and he said he would call me if they couldn't do it. No communication again. Called 4x 11/14 Monday morning. Talked with someone who said they would call me back in 5 min, but I had to call again after 40 minutes of waiting. Terrible business ethics and practice.
  

  

  Business Response

  Date: 12/26/2022

  Consumer Response /* (2000, 7, 2022/11/16) */
  They have responded to me, the communication was terrible prior to this, but I do have my vehicle back. You may close this complaint.
  
  Thanks!