Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I moved into "****** **********" in July, I was happy, that is until Real Property Management, a "reputable property management company with over 30 years experience." Bought my apartment building. I've tried to contact them several time, through text, calls, ect. Nobody will resolve my issue, nobody wants to talk to me. I have several complaints to make with the property management, which includes parking, drug dealers living at the apartments and dealing drugs out of the apartments, maintenance, and last but not least, dog poop everywhere. I would like "Real Property Management" ***** **** *** ******* *** ***** ********* ************ To return my calls. This has caused me emotional duress, mental health issues, and unbelievable amounts of stress.

  

  Business Response

  Date: 02/24/2023

  Dear Mitchell,

  We are so sorry to hear about your recent experience and apologize for the inconvenience that this has caused. Thank you for bringing these issues to our attention, as we take all feedback seriously. Our mission is to help our residents love where they live, and given your complaint we have obviously failed you in that mission. 

  Surrounding your frustrations with parking, we, too, want parking available to all of our residents, and we want you to know there is a plan in place. Parking passes have been ordered and received by the onsite manager. We plan to distribute one parking pass per resident to ensure no unwanted vehicles are parked in the lot. At your move-in, you received a garage promotion. The promotion is valued at $** per month, and we hope you have enjoyed the promotion and monthly savings. Above and beyond that, we anticipate additional garages will be available for lease soon. Based on previous communication, you have been patiently waiting for a garage, and we hope to have the opportunity to provide you with a garage as soon as possible. 

  Regarding the drug dealers at the property, we do not take this lightly. We encourage all our residents to treat their apartments like they would their homes, so if you are ever feeling unsafe, we recommend you contact the police. If there is drug traffic going on, we would like to know about it. While we want to ensure our residents' safety, we cannot remove residents from the community based on suspicions and allegations. If you have evidence of crime at the property, please submit it immediately to help us keep all the ** ***** residents safe.

  To protect our resident community, we have application standards that include but are not limited to a restriction on felony charges. Based on our application standards, any felony must be non-violent and at least 10 years old for approval. All violent felonies are denied. We hope this provides you some peace of mind.
  

  We are sorry to hear that you have had trouble reaching us. We review customer experience with our teams weekly and aim to reach 100% live answer during business hours. We may have fallen short of that goal and we apologize for this poor experience. To help us improve, we have reviewed our call log to diagnose what the issue may be. Our last calls from you were during Christmas and New Year's when we only had after-hours emergency services available. As a friendly reminder, our business hours are Monday through Friday from 8 am-5 pm CST (7 am-4 pm GMT-7).

  Thank you very much for your trust and business. We know you have many options when it comes to renting properties, and we are pleased that you have chosen Real Property Management Express. We hope this helps resolve the issue for you, and we look forward to helping you achieve a pleasant end to your rental experience.
  
  Sincerely,
  Real Property Management Express

  Customer Answer

  Date: 02/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mitchell ****