Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item I ordered arrived broken. Sent store email same day I received no response almost a week later. I get ahold of them via text and then they check my email I sent a week ago and they refuse to give full refund for damaged item which would be returned. Stay away they don’t treat there customers right. Avoid the hassle shop other places

  Business Response

  Date: 02/11/2025

  To whom it may concern

  Regarding Order *******

  I have looked into this and right from the start the first statement is not accurate. *** ******* is correct, the item did unfortunately arrive broken to him. He did email us photos of this broken item on Jan 6th. However, it did not take us a week to reply to this email as he stated. We responded within 3 days, on Jan 9th. In this response, we attached a return shipping label and created a order for a replacement to which he replied that he wanted a refund instead. (I have attached this conversation)
  

  We advised him per our company return/refund policy (We also sent him the attachment from our website under returns and also included that in thes attachments as well) that he would be responsible for the return shipping as well as our original shipping cost would be deducted from your refund, if a replacement or gift card is no longer wanted. To which he replied he will be filing a case tonight with his credit card company.  We followed return/refund procedure that we have stated on our website. 

  We have attached the conversations with the customers as well our returns/refund policy per our website. Here is the link as well ******************************************* 

  Please reach out if you need any further information. 

  Thank you for your time, 

  ***** *

  Customer Answer

  Date: 02/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  All information I originally submitted about this business is correct  They refused full refund for item that arrived damaged  I sent them proof on the day of delivery and they didn’t respond back to my email until I finally messaged them on there website Either way they are a deceptive business that I will never do business with again and others should be warned about there shady business practices  

  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 03/10/2025

  To whom it may concern, 

  In regards to this dispute for *** *******, we adhered to our company policy: Once a item arrives to our customer broken, we ship a replacement, no problem.! As you can see in our communication emails to ** *******, "we are happy to send him a replacements"  However he requested a cash refund instead of a replacement, so the customer is responsible for the return of the item, as we advised him via email.  I have provided all our communication and our return/refund policy in my last correspondence. 

  Please let me know if you have any questions. 

  Sincerely, 

  ***** *******

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On their website it states All Shipments Include Insurance
  We cover the cost to insure ALL packages we deliver. There is no additional cost for shipping insurance. Yet they don't abide by this as there is no picture of where my order was left. I contacted UPS and they said to directly contact the shipper yet they don't respond now nor answer their phone. I am on disability and don't have spare funds to replace Christmas gifts I don't get. Order was******

  Business Response

  Date: 12/19/2024

  We provide package insurance for all damages that may occur in transit. We do NOT offer insurance on any thefts or misplacements on orders. We have reached out to the Post-Master and have received verification on the geo-tagging location on this order that it has been correctly delivered to the given address by a post-man. Once the post office picks up our package, it is out of our hands as a seller. There has been a huge influx of package thieves in the last few years. We have confirmed that this package was properly delivered and left on the doorstep of this customers house. We're very sorry that this package wasn't received but it is most likely that this package was stolen. 

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I placed an order with this company less than 24 hours ago. There was an email sent saying ALL In Stock *** ***** pieces are **% off with promo code “*******.” I went to the site and put in my order to ensure my items were eligible, which they are. I paid $*** with my original order. With the **% off, I would only pay ******. The difference would be $*****. I tried to do chat, but no one answered. I called the number on the email, that matched their website. I spoke to a woman who looked up my order to see if I could be credited the difference. When she pulled up the order, she said it already shipped, however I placed the order under 24 hours ago. I was told that my only option was to place another order and return one of the orders once it arrived. I do not have another $***+ to pay for an additional order just to get the promotion. The reason I was given that I wouldn’t be refunded the difference is because “promotions change all the time.” As I told this woman, who was the manager, I completely understand that, however my order was placed under 24 hours ago, not days ago! So I would like the $***** credited to my card to resolve this problem please.

  Business Response

  Date: 04/28/2023

  Hello,

  I completely understand the customer being upset but we state very clearly on our website that we do not backdate our promotions. If we make an exception in her case, that is not fair to the other customers we have. Our promotions change so much and if we allow back dating there would not be any reason to offer our discounts that we do.

  Customer Answer

  Date: 04/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I placed my order less than 24 hours, therefore it is not backdating the promotion. It is still a full day being 24 hours. So there wouldn’t be an exception. It would still be the same day with a different promotion code, therefore it wouldn’t unfair to other customers. Again, I provided documentation showing it was still within 24 hours that I asked for this change to be made. I would like the difference of $***** credited back to my card. A promotion should be available to the customer for a day, which my order qualifies. I would appreciate this credit to my card please. 
  
  
  
  Sincerely,
  
  
  
  Jessica *******

  Customer Answer

  Date: 04/30/2023

  Hello,

  I received the “Best Mom” gnome by *** *****. Under the nose of the gnome, there is a chip taken out of it. So now I have no choice but to return it for a new one. I need a prepaid label and a new one shipped asap. Again, I’m looking to get the $***** credited to me. I tried to cancel the order earlier to place it again, but it didn’t let me. Now with having to return it with it being broken, I’m more frustrated. The box wasn’t even opened to check the gnome to ensure it was in great shape prior to sending. So now not only do I need a refund of *****, but I need a prepaid label to send this back to you for a replacement asap! These gnomes are obviously going to be for Mother’s Day, which I put in the message just after purchasing. I need a replacement sent asap! Please let me know when I will receive my prepaid label and again, with the order still being the same day of purchase, under 24 hours, you would not “back date” a promotion with it being the same day. I look forward to your response on both issues now…… 

  Business Response

  Date: 05/02/2023

  Hello, I am sorry you received a damaged item. I will be happy to open a replacement claim for you. If you could please email pictures of the damage to ******************************* and we can start the claim process. In regards to "checking the items" prior to shipping. The items we carry are collectibles, so we do not open the boxes. But we will replace any damaged item at no cost to the customer. 
  I have refunded the difference of **% sale, back to your ****** acct. $*****. Thank you

  Customer Answer

  Date: 05/04/2023

  The company has refunded the $***** to equal the same day promotion code that I was asking for. With them refunding the amount I needed to equal **% off my order, I would like this case closed. I want to thank the BBB for all their help with this case and I want to thank the company for refunding the amount for the same day promotion. I appreciate all your help. Please close the case. (I also emailed BBB to close the case as well.)

  Customer Answer

  Date: 05/08/2023

  Thank you very much. I have submitted pictures and a replacement was sent. Hopefully this one was opened and inspected to ensure it was in great condition prior to shipping. 
  

  Also, thank you for honoring the **% off since it was the same day for the promotion. 
  

  I am very happy with the outcome and hope the replacement item arrives in excellent condition. I have emailed and asked the BBB to close this case. I appreciate the company and the BBB for helping me resolve these issues. Again, you may close this case. Thank you so much.