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Business Profile

Billing Services

Alcoa Billing Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alcoa Billing Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have inaccurate items on my credit report that I disputed and I never got the results within 30 day. This account is reported without valid evidence. EMER COVERAGE CORP 9107**** $917.00

      Business Response

      Date: 08/10/2022

      Business Response /* (1000, 5, 2022/06/24) */ I have reviewed your complaint letter that you have filed with the BBB. I have reviewed your account thoroughly, I've sent a request to ARS to have this closed. I have asked them that if they have placed this on your credit to please have it removed. I have also asked them to write off the entire bill and send you a deletion letter for your file. On behalf of the Emergency Coverage Corp, I truly thank you for allowing me to work on getting this resolved for you. Agaain I have asked ARS to write off the entire bill, if they have placed this on your credit to please have it removed and send you a deletion letter for your file. Humbly yours Patient Services Supervisor Consumer Response /* (3000, 11, 2022/07/07) */ I have inaccurate items on my credit report that I disputed and I never got the results within 30 day. This account is reported without valid evidence. EMER COVERAGE CORP 9107**** $917.00 Business Response /* (4000, 13, 2022/07/08) */ I have read your rebuttal and I would like to say that we the Alcoa Billing Center did not place this on your credit however, I have sent an email to ARS again and I have asked them that if they have placed this on your credit to please have it removed. I cannot say how long it will take them and the credit bureau to have this removed but I did ask them to send you a deletion letter for your files. Humbly yours

    • Initial Complaint

      Date:06/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Has been on my credit for 9 months for a total of 1,089$. Already paid for one visit where I did not have insurance to Henrico Doctors Hospital back in October 2020. Still getting calls daily even after I filed a grievance with my medical insurance company. Would like to know what the deal is.

      Business Response

      Date: 07/01/2022

      Business Response /* (1000, 5, 2022/06/23) */ I have reviewed your letter that you have sent to the BBB. I was able to locate your account and after a thorough review I have sent an email to ARS they are a collection agency and I have asked them to write off the bill. I have also asked them that if they have placed this on your credit to please have it removed. I have also asked them to send you something showing this with a zero balance and a deletion letter. If there is anything else I can do please let me know. Again I have asked the agency to have this removed from your credit if they have placed this on there. Humbly yours Patient Services Supervisor Consumer Response /* (2000, 7, 2022/06/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:06/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail Wednesday (6/15/2022) from a company named Team Health. The address listed on the top is: ALCOA BILLING CENTER, **** ***** DR, ****** ** XXXXX-XXXX. The immediate statement at the top right says "This bill is separate from your hospital bill. It covers physician services rendered at BEREA HOSPITAL" There is no such hospital. It list my name as the patient along with a bill ID they created and a printed date. There is no date of services, which I understand has to be listed along with the specific services rendered. I did go to a Hospital at the beginning of this year (XXXX), and I received my bills accordingly. My insurance company adjusted and paid their part and I paid the remaining amounts as the statement provided. I logged online and paid for my services. I have confirmation numbers to prove my bills have been paid in full. There is no reason for a third party billing service. I am not sure how TEAM HEALTH got my information unless possibility my online transactions were monitored in order to create invoices. Otherwise there is no way for them to have anything to do with me or my private visits to the Hospital or my insurance company name which they conveniently have listed on the letter. I feel that what TEAM HEALTH is doing is fraudulent and must be stopped. I checked with my Hospital and their billing department. I was told that they do not send information to TEAM HEALTH and they do not know who they are. I am providing the letter from TEAM Health to BBB, as well as, my paid bills.

      Business Response

      Date: 07/01/2022

      Business Response /* (1000, 5, 2022/06/17) */ I have read your letter that you filed with the BBB regarding a bill from the Alcoa Billing Center. I would like to try and explain how we received your information. I see that you were seen on 1.21.2022 at Berea Hospital. Our entity name is Southeastern Emergency Physician and we staff the ER physician at this facility to work in the ER, as the hospital does there coding there needs to be someone to code and bill for the ER physician due to this being a separate bill. Alcoa billing center does the physician billing part. We are not a third party again we bill for the ER physician. Let's say for an example that you went to the ER by ambulance you had blood drown, a chest x-ray, CT this right here is a total of 4 different bills this is not including the facility nor the physician bill in that case it would have been 6 different bills that you would have received for one visit and they would come from different billing group. A claim was submitted to your insurance company they paid $440.72, there was a manage care adjustment applied tot he account in the amount of $96.50. Per the insurance company they applied $427.78 towards your deductible. I see this is what the physician groups is billing you for. This amount is your responsibility to pay. If there is anything else I can help you with please do not hesitate to let me know. Humbly yours Patient Services Supervisor Consumer Response /* (3000, 7, 2022/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called CHI ***** ****** Hospital this morning and spoke with their billing department. They have not heard of TEAM Health and have not been contacted by TEAM Health regarding this bill. Also their is no further cost or billing for this visit to the emergency room. The billing department confirmed with me over the phone this morning that my bill has been paid in full and that there is no remaining unpaid amount owed to CHI ***** ******. I have a copy of the payment and transaction number that I can send if needed. Currently in this reply of the web based system, there is not a box to upload a document. I expect for TEAM HEALTH to withdraw their bill from me as it is invalid. Business Response /* (4000, 10, 2022/06/23) */ The facility is correct your bill with them has been paid however, you also have a physician bill. Our entity name is Southeastern Emergency Physician LLC. this is the name that we bill under for the physician at this facility. Per the physician portion you have not meet your deductible and your insurance carrier applied $427.78 towards your deductible which they have stated that you are responsible for. The physician and the facility are two different bills. Humbly yours ***** **** Patient Services Supervisor XXXXXXXXXXX

    • Initial Complaint

      Date:06/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have inaccurate items on my credit report that I disputed and I never got the results within 30 days. This account is reported without valid evidence. EMER COVERAGE CORP 9087**** $133.00

      Business Response

      Date: 07/01/2022

      Business Response /* (1000, 5, 2022/06/15) */ I have reviewed your letter that you have filed with the BBB. I see where your insurance company stated that you were responsible for $133.20 this was applied to your coinsurance amount that you had not meet. After a thorough review I have sent an email to ARS and I have asked them to write off the $133.20. I have also asked ARS to send you something showing this has been adjusted to a zero balance. I also asked them that if they have placed this on your credit to please have it deleted from all 3 credit bureau. If there is anything else I can do please do not hesitate to let me know. Again I have asked ARS to write off and remove this from your credit if they have placed this on there . Humbly yours Patient Services Supervisor

    • Initial Complaint

      Date:06/13/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May of 2021 I was seen in the Emergency Room at Fort Loudon Medical Center Lenior City, TN We never received a Bill and was thinking Charity must have approved to pay for this. It was mentioned to me since I had no Insurance, I was thinking it was automatically filed on my behalf . Long story short I applied for a Loan at my local Credit Union, This Collection showed up . I came home instantly started researching and got their Phone number on line. So I called and they first verified My address and phone number which were both wrong and told me it had already been sent to collection and there was nothing they could do .. I am willing to pay this bill, had it came to right address. I explained that to the gentleman Ryan with reference # RC7, He said he cant change anything since it is in collection. So if they Did Not have my right address and phone number and I'm willing to pay and it was their mistake not mine. Why is it i'm being punished ? Also I requested an itemized bill from them and the collection agency over a month ago, I have been told this is main reason my loan got turned down. Please help me get it removed. Sincerely, *** .*****

    • Initial Complaint

      Date:06/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company & charge appeared up on my credit report and I had no idea where it came from. After filing a compliant via the BBB (Complaint #: XXXXXXXX) the matter was resolved by the company as they stated the reporting was made in error and would be removed from my credit report and I would also receive a deletion letter. This note was received May 4, 2022 however to date, June 8th, 2022 I have received nothing from the company and the incorrect credit reporting is now hitting my report for a 6th month. As per my original complaint, I have not received any form of correspondence in writing confirming the debt or what the details of the debt are despite several requests. Now I am looking to get a copy of the deletion report/letter immediately for my records. I would like to resolve this matter and request that the negative reporting be removed immediately. Below is a copy of the last communication/confirmation from Alcoa Billing Center confirming the incorrect reporting on the original complaint: Dear *** *****, I truly appreciate you providing me with the information to locate the account. I have sent an email to ARS to have this closed. I have asked them that if they have placed this on your credit to please have it removed from all 3 credit bureau and to please send you something showing this closed along with a deletion letter. I would like to say at the time of service we the Alcoa Billing Company was not providing the billing service for the ER physician, we have recently taken over the bill. On behalf of the billing center we humbly do apologize for any and all inconvenience this has caused you and again I have sent a request to have this written off, and if ARS has placed this on your credit to please have it removed immediately. Again thank you for the information so I can make this right." Thank you ***** ***** Email: ****** Cell: XXX-XXX-XXXX

      Business Response

      Date: 07/01/2022

      Business Response /* (1000, 6, 2022/06/13) */ I have reviewed your letter that you have filed with the BBB. I have reached back out to ARS and I have asked them if they had honored my request regarding written off the bill and if they have placed this on the patient credit to please have it removed. I have received an email back informed me that this has been honored. On behalf of the Alcoa Billing Center, we humbly apologize for any inconvenience this has caused. We have taken over some of the ER Physician billing in Florida. If there is anything else I can do please do not hesitate to let me know. Humbly yours ***** **** Patient Services Supervisor Consumer Response /* (3000, 8, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the fact they say they have honored the request, I am still showing the collections on my credit report. Please provide a copy of the deletion letter so I may keep it for my own records. Thank you. ***** ***** Business Response /* (4000, 10, 2022/06/14) */ I have reached out to ARS and I have asked them again to please send you a deletion letter to the address mentioned above. I have asked them to let me know when they send this out so I can let you know to be on the look out If there is anything else you need please let me know Humbly yours

    Alcoa Billing Center is NOT a BBB Accredited Business.

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