Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comdata Corporation has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with Comdata the Inital issue: I contacted the Merchant immediately on 6/2 after the charge happened and explained that I didn't want the item that what they said was coming wasn't what I was ordered it was false advertisement. They said they couldn't cancel but would have someone contact me. No one contacted me . I called the next day 6/3 they refused again to give me a credit. I called again on 6/4 and they refused to give me information on how to get a full refund or credit. On 6/8 when items arrived in mail, I contacted them again asking for a credit and the ability to return the 2 items they refused. They stated that items weren't returnable at all just to keep them and offered a 25% refund. I then stated I would reach out to credit card company and file a dispute. The agent said FINE AND HUNG UP ON ME. Each call I was on the phone over an hour trying to get help. I have reached out to ComData by phone multiple times over a dispute with information above.  I have spoken with several different agents at ComData don't have names but each time I was on phone over hour seeking help. I filed a dispute with Comdata and sent copies of what I paid and asked for Refund. I never recieved any information back from the Fraud department. I called comdata several more times trying to handle dispute. Asked to speak with supervisors even telling them I would forward all the emails I sent concerning the dispute to them and forward them to Fraud department proving I had sent them everything they requested. All I have been asking is for Comdata to return my money $47.98 This was the dates and dispute numbers to comdata. Card Account ending in ****, Date of disputed transaction 06/02/2022 Amount of disputed transaction $7.69, $39.99, 2 Cases ***************. This is the ref number ref:_**********************:ref The fraud department never contacted me and every person I talked with at Comdata seemed to not want to really help or tried to blame me

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/09/02) */ Dear Valued Customer, Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions: Our team has credited the two disputed charges in the amount of $47.68. We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback. https://www.bbb.org/us/tn/brentwood/profile/credit-card-processing-services/comdata-corporation-0573-10278/customer-reviews Please do not hesitate to contact me or a member of my team by replying to this email with additional questions. Your reference number is ********** Thank you again. We value your business! Respectfully, Executive Response Team

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got funds from plasma donation and Comdata Won't transfer all my funds to my new card as promised by manager and employees. I have been contacting Comdata multiple times complaining about this Problem every since August 3, 2022 and here it is August 14, 2022 Card last #**** they are withholding my money

  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/16) */ ******, We are sorry to hear you have had a negative experience with our company. Our pre-paid team has stated there are no previous requests on file for funds transfers. The first request located is from 8/12/22 and was completed on 8/15/22. Thank you for your patience while we researched this issue.

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They disabled my debit card without notifying me. They were rude on the phone and refused to help. Refuses to send a replacement card.

  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/19) */ Dear Mr. *********, We apologize for the inconvenience this is causing you and for the negative experience you are having. We have made several attempts to reach you by phone and by email. You may send an email to [email protected] and use reference number********* for immediate assistance. Thank you. We value your business. Respectfully, Executive Response Team

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/13/22 Comdata fraudulently accessed my credit report for an inquiry. They were not authorized to do so, as I have never even heard of them. On 07/14/22 I received a voicemail indicating that I have a representative for the credit card that I have with them. She left a phone number of ************. I realized that I have been getting numerous spam emails soliciting me to open a fleet card, however I have never had any interactions with this company. I called Comdata on 08/10/22 to close the account and verify that my data is not in their system, which they were unable to do. I do not know how they obtained my credentials, but this is completely fraudulent.

  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/17) */ Greetings! In order to remove the derogatory marks from the credit report, the customer is encouraged to file a dispute with the credit bureau. If you have any additional questions or concerns, please feel free to respond to this email and a member of the team will be happy to assist. Thank you! Consumer Response /* (3000, 7, 2022/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted ********** and they indicated that I should contact Comdata and file it with the ***. Business Response /* (4000, 12, 2022/08/31) */ Greetings! We have resolved the customer's issue by completing the following: Provided the customer with the necesssary steps to find resolve for her issue. If assistance is needed regarding any other issue, please feel free to reach out and a member of the team will be happy to assist. Thank you! -Executive Response Team Consumer Response /* (3000, 16, 2022/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue is not currently resolved. As requested, I have submitted a written request to have the information removed from my credit report. After they have fulfilled my request, then the issue will be resolved. Business Response /* (4000, 18, 2022/09/06) */ Greetings, We have made a few attempts to reach you by phone and sent an email to request the dispute number. Our goal is to provide the dispute number to our team to hopefully speed up the process for you. You may send an email to [email protected] and enter your reference number ********** in the subject line. We will follow up with you as quickly as possible. Thank you for your time. We value your business. Respectfully, Executive Response Team

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our clerk had a death in the family and consequently was charged a $390.28 late fee in June 2022 for a payment that was 3 days old. We have never, ever missed or had a late payment and usually pay within 3 days of the invoice. Then on our August invoice we were charged a $140.00 high risk fee, We weren't charged any excess fees in June 2022. Their customer service refuses to remove or adjust these fees and we are in the process of changing credit card companies. This is our fuel account and as I first mentioned, we have faithfully paid on time each and every month.

  

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/08/05) */ Dear Valued Customer, Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions: A credit of $566.80 has been submitted to the account. Please allow one to two billing cycles for the credit to be applied. The high risk credit fee has been stopped at this time. As we discussed, the fee can take one to two billing cycles to come off. If the fee is on the next report, please contact customer service or send and email to the support team and use the reference number 11772910. We have updated the email address on the account level. We would love it if you would leave us a 5-star BBB review. It will only take a minute using the link below and we would appreciate the feedback. https://www.bbb.org/us/tn/brentwood/profile/credit-card-processing-services/comdata-corporation-0573-10278/customer-reviews Thank you again. We value your business! Respectfully, Executive Response Team

• Initial Complaint

  Date:06/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1st, I called Comdata to report a fraudulent charge approximately 2 hours after it occurred. I was told by Comdata customer service that I must wait a week to file a claim. I called back on May 8th and was told the investigation would take 4 weeks. I called back on June 4th and was told there was no record of a complaint or investigation. I was told one would be initiated and my case number was Case# *******. I have called many times since and have been told I must settle my dispute with the owner. I actually did that on May 3rd. I now only seek the return of my fraudulent charge ($37.00). Comdata gives the impression of an overseas boiler operation. I have never been contacted by any fraud investigation department and I believe Comdata has no intention of investigating my claim or retuning my fraudulent charge.

  

  Business Response

  Date: 07/08/2022

  Greetings ******************,
  
  Thank you for providing the card number so we may investigate your dispute. We want to thank you for your patience as well.
  
  You and I have been corresponding by phone and email. We will continue to do so.
  
  If you have any questions, please do not hesitate to call us. Your reference number is MH 11313248
  
  Thank you again. We value your business.
  
  Respectfully,
  Executive Response Team

  

  Business Response

  Date: 07/18/2022

  Business Response /* (1000, 5, 2022/07/08) */ Greetings Mr. *******, Thank you for providing the card number so we may investigate your dispute. We want to thank you for your patience as well. You and I have been corresponding by phone and email. We will continue to do so. If you have any questions, please do not hesitate to call us. Your reference number is *********** Thank you again. We value your business. Respectfully, Executive Response Team

  

  Business Response

  Date: 12/22/2022

  Greetings!

  We attempted to provide resolve for the customer's issue by completing the following:

  - Inquired with our **************** about the customer's dispute. However, they were unable to identify a dispute for the customer and requested a card number. We attempted to contact the customer to obtain the requested information, but the customer has been unavailable for the attempted correspondence both by phone and email. 

  If there is any additional assistance needed, please feel free to respond. A member of the team will be happy to assist. 

  Thank you!

  -Executive Response Team