Complaints

This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

• 

  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past couple of years I have been back and forth with this company because I was given this card through a job I was working at and over $2,000 was taken from me starting with 99 cents and going up to a few dollars until my account was wiped out. I brought it up and nothing was EVER done. I suspect fraud from within the company. The charges were from ****** soft, whatever that is. I was refunded around $34 but after that nothing.

  

  Business Response

  Date: 05/21/2025

  Greetings, 

  Thank you for allowing us the opportunity to address and provide a resolution to your complaint. 
  
  Upon review of your card/contract, the following has been discovered/determined. 
  There were a total of 30 claims between 11/2021 - 12/2021. 

  Three disputes were approved and the funds credited to your card. 
  11/22/21: $35.43. 
  01/04/22: $85.41.
  01/04/22: $10.16.
  Total: $131.00.

  The remaining disputes were denied and a denial email was sent to you. It could have gone to your spam but normally it would go to your priority email. 
  Since the disputes were reviewed at that time and a decision to deny the claims were made, we are unable to re-review the claims. 

  They are also out of the timeframe. 
  

  If you need further assistance, please email ****************************************** and enter your reference number ******** in the subject line, detail your request, and include your contact information. A member of the Support team will contact you as soon as possible. 

  Thank you for your time and patience.
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a card that was issued to me thru my mom's transportation reimbursement which expired in April. A purchased was made with this card for makeup I never received, therefore the company reimbursement for the amount of $42.37. I had a balance of $3.00 in this card before the reimbursement. This company kept telling different lies each time about this reimbursement. Then they came out with this store of the card being used at a *******. I contact both stores twice and they had no records of the transaction for the dates they said happen. I finally got a response in writing after calling at least 20 times. I never got a response and I sent the letter twice and telling them I had not gotten a response. But, they would pretend to be transferring call to the ************ but would just hang up. So, I am hoping you can help me get my money back.

  

  Business Response

  Date: 05/14/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to improve your experience with us. I have resolved your issue by taking the following actions:
  
  I ran the transaction history for your card and confirmed you received the credit back to your card from ***** ****** on 11/9/24 for $42.37. 
  The transaction at ******* was performed online at ***********. This is why the store doesn't have a record of the transaction. 
  As we discussed, please contact an agent for *********** and discuss the issue with them since we didn't ship the goods or receive the payment. *********** did. 
  
  I have attached your card history report in a separate email. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line, your request in the body of the email, and include your contact information. An agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regards, 
  Comdata

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/25 I attempted to order new phone service online through Metro by T-Mobile. Upon getting to the payment information section and entering my Comdata debit card information, I received a notice from Metro by T-mobile that they were unable to authorize my payment at this time and to please check that I entered my info correctly. I entered my payment info again and received the same message, unable to authorize payment. I checked my balance on my card only to see that comdata placed my money in a pending status for an authorization that never took place. Now Im told to wait 7 days to receive my money back from a transaction that never occurred. I need my money back into my account today. How can a company remove funds from an account if the transaction was never completed on said day of and the merchant would not accept the payment?

  

  Business Response

  Date: 05/01/2025

  Greetings!

  We would like to thank you for the opportunity to assist regarding your issue of a failed transaction at a mobile carrier. 

  Unfortunately, we are unable to provide specifics of why the transaction was declined due to not making successful contact. We offer multiple products / services in multiple divisions and would need the card number experiencing the issue to research further. 

  When your schedule permits and if your still in need of assistance, please don't hesitate to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI This is ****** *****. we bought gas station from ******** on Feb-12-2025. its truck stopwe keep trying to set up system from comdata we have more then 6 Ticket Recent Ticket # ******. They Never Contact back Specially Tier 1 Custemer Reprentive Trying To Hang up Phone ASAP BBB Please Help US To solve This Problem ASAP

  

  Business Response

  Date: 04/29/2025

  Greetings, 

  Thank you for allowing us the opportunity to address your issue with the ability to receive our cards and apologize for the inconvenience this matter has caused you. 
  
  You were provided with the help center's email in a separate email sent to you from ********************************************************************. 
  
  We received the advisement the technical support team has been working with you/site for a few weeks, daily. 
  
  Most of the equipment such as ******* is not owned by our company, and the site needed to reach out to the client for the connection. 
  
  While the technical team reviewed the site, they discovered the system is obsolete and the Speedway is set up differently than a stand-alone independent site. 
  
  The sales team is working with you to install the new point of sale. 
  
  Unfortunately, there aren't any credits that we can provide from when you purchased the Speedway site. 
  

  If you need further assistance with this matter, please send an email to ****************************************** and enter your reference number ******** in the subject line. Include your request along with your account information in the body of the email. A support agent will contact you as soon as possible. 

  Thank you for your time and patience We value your business.   

  Best regards,
  Corpay

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23247020
  
  I am rejecting this response because:
  
  Its not economically acceptable resolution I received from comdata. They wasted 80 days of our diesel sales. They should tell us on beginning of jobsite. They cant fix this issue after i file complaint with bbb they giving us excuses. They cant fix username and password on system. Even they dont visit our job site they supposed to come on job site on this Thursday.but they dont want to do that.and trying to sale new system 

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/09/2025

  Greetings,

  We hate to hear the process of setting up service at the new location has not been an easy one. However, our records indicate you are working with a member of **************** in order to set up a new agreement and system at your site location.

  During our follow-up call on 5/9/25, you indicated no further issues or concerns at this time, now that the process has been initiated.

  We thank you for your time and patience while our teams work to set your business up with our systems.

  Best regards,
  Corpay

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** with *************** account R-12F ****************************** Ive had two different fraudulent transactions that occurred back in February and still havent received a refund I need an update status on my refund

  

  Business Response

  Date: 04/30/2025

  ********,
  
  We hate to hear about your experience with the dispute process. 
  
  We have contacted our research department for an update and they advised the refund check is in process. Unfortunately, the process that had to be followed for some or all of the transactions included requesting the merchant issue a refund, which has further delayed the process. 
  
  If you do not receive further communication with expectations within 5 business days, please contact the agent assigned your case. An email containing their contact information was provided on 4/30/25.
  
  We apologize for the inconvenience and hope by addressing your concerns and providing a temporary point of contact, we have regained your trust in our company.
  
  Thank you for your patience while we researched your complaint. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a payment card I was issued a few months ago. I tried to get my balance and they "can't give it to me " because I forget what company gave me the card. No solution. No trying to help. Just can't help and hung up. Awful company awful customer service.

  

  Business Response

  Date: 04/22/2025

  Greetings, 

  Thank you for allowing us the opportunity to improve your experience with us and to resolve your issue of obtaining your card balance. 

  As we discussed, your card ending in 5741 has a remaining balance of $12.63.
  On 2/8/25, there was a transaction in the amount of $12.37.

  We apologize that the agent wasn't able to assist you. They are required to follow security processes to protect our client's accounts/cards. 
  
  If you need further assistance, you may send an email to *************************************** and include your reference # ******** in the subject line and your request, along with your contact information, in the body of the email. A Support agent will contact you as soon as possible. 
  
  Best regards, 
  Corpay
  

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***********

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Des frais fraudul**x ont t effectus sur mon compte le 20/02/2025. J'ai contest ces frais et j'ai appel d**x fois pour me faire dire que je recevrais un e-mail avec une mise jour qui n'est jamais arrive les d**x fois. Cela fait maintenant d**x mois sans aucun type de mise jour. Les trois transactions ont ** li** le 20/02/25. Un pour 220 $, 300 $ et 300 $. J'ai vraiment besoin de rcuprer mon argent. S'il vous plat, aidez-moi avec a.

  

  Business Response

  Date: 04/22/2025

  Greetings,

  Thank you for allowing us the opportunity to improve your experience with us. I've made attempts to reach you by phone. My apologies that we weren't able to speak to each other. I have resolved your issue by taking the following actions:
  
  In reviewing the three disputes you filed on 2/21/25, the dispute reason field was not completed, therefore, it was received by our fraud team. 
  
  We have filed the new disputes for you on 4/18/25. 
  Ref # ********
  Ref # ********
  Ref # ********

  Please allow our fraud team to perform their investigation. They will send you an email. To follow up on your dispute, please send an email to ***************************************************************************** and enter your contract number ********* in the subject line, and include your reference numbers. 
  

  If you need further assistance, please email ****************************************** and enter your reference number ******** as the subject line and your request, along with your contact information in the body of the email. An agent will contact you as soon as possible. 
  
  Thank you for your time and patience. We value your business. 
  
  Best regards, 
  Corpay
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraud for two different transactions on two different days, and I still havent been able to receive my funds. Although one has been processed, but still have not received no credit nor check. Ive never been able to receive credits to my account for some reason in the past when *** had fraudulent activity on my account, Ive always received a check in the mail. Need an update.

  

  Business Response

  Date: 04/30/2025

  ********,
  
  We hate to hear about your experience with the dispute process. 
  
  We have contacted our research department for an update and they advised the refund check is in process. Unfortunately, the process that had to be followed for some or all of the transactions included requesting the merchant issue a refund, which has further delayed the process. 
  
  If you do not receive further communication with expectations within 5 business days, please contact the agent assigned your case. An email containing their contact information was provided on 4/30/25.
  
  We apologize for the inconvenience and hope by addressing your concerns and providing a temporary point of contact, we have regained your trust in our company.
  
  Thank you for your patience while we researched your complaint. 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Card was hacked on 5/20/23 at an *** on the **********, I was currently in ************** area getting Fuel when transactions happed, I received an alert from Comdata fraud and had my company dispute the *** transactions. Comdata Fraud blocked my card 5/26/23. My company issued me a temp card and asked comdata *** to move the remaining funds to my temp card so I could continue on with my day. Months later and no notification fraud has been returned to my old card, when looking into the refund my acct manager discovered they refunded the original card back on 6/12/23 and then 6/15/23 there were more *** transactions withdrawing the funds completely again. Acct manger went back with comdata trying to get an answer as to what happened and eventually submitted another dispute for the second round of *** withdrawal fraud. Card should have been blocked by fraud and not accessible when the second set of *** withdrawals happened. We have been fighting for 2 years to get resolved or answers, we have been given different excuses but not why someone was able to pull the funds once the initial dispute was returned. Comdata is used as an advance program with the company I work with so I am charged for what is loaded onto my comdata card. I need these funds back.

  

  Business Response

  Date: 04/22/2025

  Greetings!

  We would like to thank you for the opportunity to address your concerns regarding reimbursement of a previously submitted fraud dispute. 

  Upon review of your complaint it was discovered that this dispute was approved for full reimbursement. The funds were applied to the card on 6/9/2023 and totaled $2,485.50. The funds were deposited to the blocked card because the process is once a new card is received, the funds can be transferred to the new card. 

  We attempted to contact you by both phone and email, but you were unavailable. We hope this provides the necessary clarification. 

  Thank you for the opportunity to assist, 

  Executive Response Team 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Comdata Fuel Card occurred fraudulent charges on December 9th and 10th. 12/9/24 the charge of ****** was made at a TA truck stop in **********, **. 12/10/24 the charge of ****** was made at a ** ******** truck stop in **********, **. I have a logbook to prove I was in ** during those charges. I made the first contact with Comdata 12/11/24, I was advised to send an email to ********************************** which was the wrong email address, it should have been fraud**********************************. Second phone call was 1/1/25 and was told to send another email to the correct email address and that it was being delayed because of the holidays. Still no response, third call on 2/19/25 and again was told that it was taking longer because of the holiday. She looked closer then realized that the dispute was closed on 1/1/25 instead of being opened. At that time I decided to close my account so no more monthly charges of ***** would be taken out. She told me that it wouldnt interfere with my dispute. A charge of ***** was taken out of my bank account on 3/4/25. I sent emails daily starting 3/19/25 through 3/31/25. Last call was on 4/3/25. And was told it was still being processed. I asked for a supervisor and was put on hold for 40 minutes. She said that the supervisor would call back because she was busy but as of today no call or email. Since I closed my account I have no access to my account on their website. This is my 3 dispute in 2024. The customer service is terrible and their employees are not helpful at all. Attached is the email that customer service sent to their fraud department to ask for an update with no response.

  

  Business Response

  Date: 04/14/2025

  Greetings!

  We would like to thank you for the opportunity to address your issue. We have collaborated with our **************** regarding the outcome of a previously submitted fraud dispute. 

  The dispute has been approved for reimbursement. The check will be processed and mailed out on 4/18/2025. 

  If assistance is needed regarding any other issue, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

  Customer Answer

  Date: 04/18/2025

  Im not going to accept comdatas response until I have the check in my hand. I have been told it was settled before and it wasnt. 

  Customer Answer

  Date: 04/27/2025

  I still have not received anything from ComData, no communication or payment. 

  

  Business Response

  Date: 05/02/2025

  Greetings!

  We would like to thank you for the opportunity to assist regarding you receiving your anticipated reimbursement. 

  Due to the account being closed, a check had to be processed and sent via mail courier. It's understood that you haven't received your check as of yet, however, there isn't anything we can do to expedite the process with the mail courier. 
  
  We attempted to contact you via phone, but you were unavailable. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

  Customer Answer

  Date: 05/15/2025

  Still no check but we did get a statement saying we have credit on an account that we dont even have access to. Tried calling but all I got was a run around. All they said was that they couldnt find me and I didnt have an account. If I had an issue to talk to the fraud department, I asked to be transferred but was told that she couldnt do that and I had to send an email. How am I to contact anyone from this company if they dont give me a phone number or a direct email to someone that could really help me with this issue. If they sent out a check like they said they did on the 18th of April why do I have a credit on a statement that was sent out on May first and still no check. This company is quick to take money out of my checking account which they have on file a week after it was charged but cant give me back what is owed to me from over 5 months ago. Still no resolution! Hopefully you can get a response because I surely cant.

  Customer Answer

  Date: 05/19/2025

  Still no check but we did get a statement saying we have credit on an account that we dont even have access to. Tried calling but all I got was a run around. All they said was that they couldnt find me and I didnt have an account. If I had an issue to talk to the fraud department, I asked to be transferred but was told that she couldnt do that and I had to send an email. How am I to contact anyone from this company if they dont give me a phone number or a direct email to someone that could really help me with this issue. If they sent out a check like they said they did on the 18th of April why do I have a credit on a statement that was sent out on May first and still no check. This company is quick to take money out of my checking account which they have on file a week after it was charged but cant give me back what is owed to me from over 5 months ago. Still no resolution! Hopefully you can get a response because I surely cant.

  

  Business Response

  Date: 05/30/2025

  Greetings!

  We would like to thank you for the opportunity to address you concerns regarding obtaining the anticipated reimbursement. 

  The fraudulent activity was approved and placed on the account as a credit instead of applying to a check. We are currently in collaboration with our ********************* to obtain more specifics of when the check will be processed. 

  We wanted to provide the most recent update as we continued to work to resolution for your issue. 

  If assistance is needed regarding any other issue, please don't hesitate to reach out to a member of the team. 

  Thank you once again for the opportunity to assist.

  Executive Response Team