Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for a procedure in April 2024. There was but one option available to have the procedure done in the hospital setting I suppose. However, the physician only does these in his office which was much cheaper. Although I had paid MD save in advance, the provider sent me a bill directly stating that my claim had been rejected by MD, after going back-and-forth, six months later the provider was finally paid. In early November 2024, I learned that I had overpaid by approximately $900 and a refund would be issued. That refund has now been pending for around 40 days with no explanation as to why my money has not been returned to me. The company stated it should take 30 days, but now Im receiving no response at all and there is no excuse for my money being held for nearly 9 months. I just want my money back so I can be done with this company. The time I have spent dealing with this is not worth the savings.

  

  Business Response

  Date: 01/31/2025

   

  Thank you for reaching out and sharing your experience. We sincerely regret the frustration and inconvenience this situation has caused you. Our goal is always to ensure a smooth and transparent process for our customers, and we understand how important it is to receive timely resolution, especially when it comes to refunds.
  We appreciate your patience as we worked through the necessary steps to process your refund. As of today, January 31, 2025, we confirmed that your refund check has been sent, and were pleased to hear that you have received it. While we strive to meet our stated timelines, we understand that delayswhether due to provider coordination or bank processingcan be frustrating, and we sincerely apologize for any lack of clarity along the way.
  Please know that we take your feedback seriously and will use this as an opportunity to improve our processes. If there is anything further we can do to assist, please dont hesitate to reach out to our support team at ************.
  Thank you again for your patience and for allowing us the opportunity to resolve this.
  

  
  

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/30/2022 I purchased a voucher for a cardiological tilt table test from this company. Not once did the company disclose the fact that $193 of the $1,112 that I paid would be charged as a "payment processing fee". Had this $193 charge been disclosed to me at the time of purchase as part of the $1,112, I would never have purchased this voucher. Had the voucher receipt, itself, listed the $193 payment processing fee in a itemized breakdown of the $1,112, I would have canceled the transaction immediately. The company's website does not disclose the AMOUNT of a "payment processing fee" (i.e. a percentage of physician and/or facility charges). Ordinarily, payment processing fees are reasonable1 to 2%so there would be no reason to worry about $20-25; but when I discovered that the amount of the payment processing fee was $193, listed on the superbill I was sending to ***************** for reimbursement of the procedure, I was dumbfounded. This will be a non-reimbursable amount when I submit the medical procedure superbill to my insurance company. In believing that this voucher would save me about $200, rather than having the procedure done locally in ***********, **, I drove 3 and 1/2 hours each way to get to the ***********, **, hospital to have this procedure done, which cost me in gas and time. I figured that the insurance company's reimbursement of 80% of $1,112 would make it worth it for me to make that drive. But now that I have an extra $193 to pay, using this company's voucher program ended up costing me more money rather than saving me money. My complaint is that I was not able to make an educated decision based on the information provided to me by MDsave at the time of purchase of the voucher. I would expect the company to refund the $193, since that charge was never disclosed, at any point in time, on the website, in my receipt, on the voucher, or in email efforts to obtain a super bill for my insurance company.

  Customer Answer

  Date: 11/23/2022

  The business has refunded me the $193 processing payment fee, so I would like to withdraw the complaint or close it. Thank you so much.