Reviews
This profile includes reviews for PathGroup's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromStan S
Date: 06/10/2025
1 starRight now at this moment I am on hold for Pathgroup Labs but all they can do is play horrible music at me. They billed me 4/28/25 for a test in March. I paid it. I have proof but now they have billed me in May for the same exact test for the same amount. While waiting I have read the reviews. While I believe the charge should have been paid by the insurance I cannot take the chance of not paying and possibly losing my wife's doctor over such an issue. They probably billed the insurance company and us trying to take advantage and profit illegally from their business practices. Then when we need to complain they simply don't answer the phone. We love our doctor but his using Pathgroup as a lab is a problem. We will be showing the paperwork on our next visit and will ask them to use another lab. These people do not need to be in business.Review fromMelanie O
Date: 05/27/2025
1 starI was billed for the same test with a different code. PathGroup claims my ** ordered both. Upon calling my ************ they never ordered the second test. PathGroup would not refund my money. They claim second test was to read results of first test. I've never paid in 30 plus years for separate test. Watch your billing and fight claim.Review fromPaula W.
Date: 05/09/2025
1 starHorrible experience with phone calls, emails about my very first payment never being posted which put me a month behind. Took 4 months along with a credit card dispute ( that’s was never responded too) to get my payment back. All documentation was sent to Pathgroup and all I got was “we don’t show a payment “. I never missed a payment and then I was sent to collections, just because I had no documentation of talking with someone that I was paying 50 dollars monthly which clearly shows on my account. The last payment I made with mobile quick pay was received and the very next day I had a collection company calling me. Unfortunately I had to pay 2 days after my monthly payment with a credit card to a collection agency with a 7 dollar fee to avoid hitting my credit score. Very poor customer service, have never been sent to a collection agency for making consistent payments on the same day every month. The worst part is I have SS fixed income.Review fromKyle H
Date: 03/25/2025
1 starWe have received multiple bills from PathGroup. On each bill we made payments, but the amount of the bill never changed. Then we get a "Final Notice". When I call PathGroup, they try to tell me that it is due to payment needed for services dated 8/8/24. We never received any bill for any services dated 8/8/24. When I asked to speak to a manager, I was placed on hold for a little over 10 minutes just to be told that a manager was not available. Surely these people are conducting unfair or unlawful billing practices. I would be more than happy to sign up for a class action lawsuit.Review fromJoanna D
Date: 03/10/2025
1 starThis business is an absolute NIGHTMARE! I have no choice but to use them. That’s what my local hospital uses. I have tricare, I am constantly billed over and over again DESPITE them having my insurance on file and my EOB saying I don’t owe anything. I have called them 10+ times trying to sort this out, there customer service people treat you like trash, and say “we never billed you that amount “ despite me having that paper with the exact amount in front of me. Extremely disgusted with how unorganized and unprofessional this place is.Review fromMeg G
Date: 02/07/2025
1 starThey did not send a bill or try to contact me until after they sent me to a collection agencyReview fromEdward B
Date: 08/23/2024
1 starWe were sent bills immediately after lab work. Also got a nasty past due notice from previous labs we already paid for. Their billing system is PATHETIC. We owed them over $200 but held off paying. When we tried to pay (2 months later) the bill was only $62. Their website offered no explanation. Called them. Their AI(?) answering system was VERY IRRITATING. After poking “0” about 20 times the human I got offered a complicated explanation. Conclusion if you owe someone $200 just hold off. They may end up owing you!Review fromkaty j
Date: 07/19/2024
1 starPath group Do not use this horrible company with bad management service! My insurance paid in full my services and they continue to harass me for amount that were cleared! It show a lack of responsibility and a bad management in their company! in calling well med I got proof with dates and EFT trust # and they still do not find the payments ! What a mess! Any medical company that use their services should be aware it is a bad business their reputation! for doctors as the doctor W****** in Dallas and Derek C ***** I cannot believe you use those incapable Path Group~ Please fire this companyReview fromRebecca C
Date: 03/25/2024
1 starRebecca C
Date: 03/25/2024
I was told If I paid in full they would give a 50% discount then they realized I had insurance and stated I didn't qualify for the discount since I had insurance and they charge insurance more than cash pay customers.
How is that right?
PathGroup
Date: 03/26/2024
Please provide your account number so we can review and respond.Review fromSher P
Date: 09/22/2023
1 starI couldn’t EVER speak to a live person to get my account number and/or updated balance. Wasted many hours trying to do so. It would continue to CIRCLE within the automated prompts, then drop the call. I’ve been paying, using autopay, $200/month for years!!! If they think I owe them more money they will have to provide me with my account information!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.