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Business Profile

Billing Services

National Seating & Mobility, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

This profile includes complaints for National Seating & Mobility, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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National Seating & Mobility, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a manual wheelchair from National Seating & Mobility in November of 2022. I've been waiting for the correct tires for the wheelchair. The company has not provided the correct tires since I recieved the wheelchair.

      Business Response

      Date: 08/03/2023

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention.  NSM will investigate the
      matter and address the concerns directly with the client.

      Thank
      you,
      NSM  

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The local office of
      National Seating Mobility..at

      ***** ****** **** ***** *** ****** ** ***** 
      Contacts..*****. ********. & ***** ****** (Branch Mgr,).

      Sat. Called ********-need help. Electric chair died.
      Mon.Called ***** 2x.
      Tues. Called ***** 2x
      Wed.Called ***** 1x
      Th..Called..main line..2x
      Th.called.******** 2x
      ...Hospital I'm in..CASE MGR CALLED.
      Tues..*****
      ..***** said (.1)...MY NEW CHAIR ISNT READY...maybe 4 months..(2 ) No LOANER..ELECTRIC..CHAIRS..available.
      ..if I get DISCHARGED..w o..an electric chair..I will be CRAWLING on the ground. I hv a tear in my shoulder and can't use a manual.
      ..I feel IGNORED by this wheelchair company.

      Business Response

      Date: 08/14/2023

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention.  NSM will investigate the
      matter and address the concerns directly with the client.

      Thank
      you,
      NSM  

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this wheel chair in Nov. 2022. I have had nothing but problems with it. It is extremely uncomfortable. The foam constantly breaks off the arms causing razor sharp edges to harm myself on. The cushions that they have given have caused sores on my bottom. I have nowhere to rest my feet. The chair was supposed to be designed for my comfort. I am in the chair all the time. I deserve more safety and comfort. This company should be investigated for the safety of all their customers. Medicare paid for the chair.

      Business Response

      Date: 08/10/2023

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention.  NSM will investigate the
      matter and address the concerns directly with the client.

      Thank
      you,
      NSM  

    • Initial Complaint

      Date:07/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my son to the ******** ****** in December 2022 for a wheelchair assessment, as his current wheelchair is 20 years old with no working seatbelt and poorly working brakes. There was a representative there from NSM. We decided to order a manual wheelchair with power assist wheels. We were told that my son would get the chair in March 2023. As of June 2023, it had not yet been ordered. I don't know if it has been ordered as of today. NSM has had all of the paperwork required, but there has been no word as to if the chair has been ordered nor when my son might receive it. Everything has been mishandled by NSM with no communication with us.

      Business Response

      Date: 08/02/2023

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention.  NSM will investigate the
      matter and address the concerns directly with the client.

      Thank
      you,
      NSM  

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/4/2021
      ********* ******** *******, Dr offices sent in refusal
      11/4/2021 NSM in home Evaluation for Electric Wheelchair
      7/27/2022 ****** ****** approved wheel chair
      ? On Medicaid approval
      Electric Wheelchair was delivered to NSM on September of 2022
      NSM called around November 18 2022 NSM called to deliver the wheel chair but the patient was in the hospital
      NSM and Ms **** set up a delivery date for November 30 2022 NSM they called to cancel they didn't get approval from Medicaid Ms **** ****** ********** navigator called NSM the navigator set another delivery date for December 14 2022 NSM called and cancelled they didn't get approval from Medicaid
      It's been a year from November 2021 the paperwork and the referral have to be done again I don't understand when the chair was delivered in September why wasn't Ms **** notify in September or October of 2022 if the electric wheelchair was in there building national seating and mobility wants to start the process for the electric wheelchair again

      Business Response

      Date: 12/28/2022

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention. We value our clients and appreciate the opportunity to service them.
      NSM will investigate the matter and contact the client directly. 

      Respectfully,
      NSM

      Customer Answer

      Date: 12/29/2022



      Complaint: ********



      I am rejecting this response because:

      While national seating and mobility is reviewing and investigating my complain on how to best resolve this issue  I want BBB, national seating and mobility, and myself  followup, phone calls and resolution on this complaint form this will avoid any conflicting communication I hope we can resolve this complaint by the end of January 2023



      Sincerely,



      ***** ****

      Business Response

      Date: 12/30/2022

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention. We value our clients and appreciate the opportunity to service them.
      NSM will investigate the matter and contact the client directly. 

      Respectfully,
      NSM

    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son is disabled and completely wheelchair bound. This company supplied his wheelchair a few years ago. The chair itself is far from acceptable, but that is a separate issue. In April of this year, I requested to have the company look at the front wheel which keeps breaking rendering the chair unusable as well as some other issues. The technician came out in June and did not fix the wheel. When I called back (in June), I was told that the repair had to go through Medicaid to which I responded that it had already been put through the proper channels - there are 2 screws that need to be replaced. TWO SCREWS. I have called the office in Cleveland, called and emailed the main company and not only has no one fixed the chair, no one will call me back. It is appalling to me that a company that is supposed to provide mobility equipment for the handicapped won't even respond to me about a very simple repair. I am willing to pay for the repair myself but I cannot even get the courtesy of a response.

      Business Response

      Date: 12/14/2022

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention. We value our clients and appreciate the opportunity to service them.
      NSM will investigate the matter and contact the client directly. 

      Respectfully,
      NSM

    • Initial Complaint

      Date:10/25/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint on 10/12/22 and was told I could re-open if I was not satisfied with the results. I do understand that allowing reasonable time to resolve the problem goes into play but here is why I am back. NSM had someone to reach out to me in response to my complaint and here is what happened. 10/13 Rep. from local office called and stated part was ordered and they will call me when it comes in. (2) Asst. Mgr., Ms. Karina called later in the day and apologized on behalf of Jennifer the Reg. Mgr. and stated she would investigate and get back with me. (3) In the meantime, I emailed BBB back to confirm everything was being worked on and thus far I was satisfied. 10/17 Ms. Karina called to say she was going to have the company to overnight the product and she will make sure it was installed before the end of last week and would keep me posted. 10/17 was Monday as of 10/24 nothing. I left a vm message 10/21 stating I was growing concerned because I am still receiving the same treatment that local office provided. I waited till the end of today just to see if she would call and of course she did not. Even if she did not receive my voicemail as of now what happened to the overnight and installation for last week. My original complaint expressed how we have been waiting since April 29th on a display box for my son's wheelchair. My goodness where is the compassion? Where is the urgency in making this right? We waited patiently from April till just recently when I realized that no one was telling us the truth about anything, and it continues. It was not on backorder as they first told me so what is the excuse now? My concern is that I believe them when they say things such as "overnight shipping" and I will keep you updated. Overnight is overnight not a whole week later. Am I wrong for not understanding what is happening? Why do the lies continue? I did not ask for overnight, I simply requested a real answer and time frame for installation. I received more lies.

      Business Response

      Date: 10/25/2022

      Thank you for
      contacting National Seating & Mobility and bringing this matter to our
      attention.  NSM will investigate the
      concerns and respond to the client directly due to HIPPA.  We respectfully ask that you close this BBB
      Complaint.

      Respectfully,
      NSM

      Business Response

      Date: 10/27/2022

      Thank you for contacting National Seating & Mobility and bringing this matter to our attention.  NSM will continue to monitor and investigate the concerns while working directly with the local office to address and resolve the client's concerns.  NSM will address and respond to the client or authorized caretaker directly due to HIPPA.  We respectfully ask that you close this BBB Complaint. 
       
      Respectfully,
      NSM

      Customer Answer

      Date: 10/27/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have an appointment set and prayerfully everything will be fine.



      Sincerely,



      ******** ******

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      National seating and mobility were hired to fix my child's wheelchair and only completed half the job, leaving my child's wheelchair in need of service. When I asked them to complete the job, I was met with a simple no, no reason, just no. I was told the technician did not order the parts; when I explained we discussed this in detail and the missing part was supposed to be fixed, the manager responded, "well, he didn't order it" when I asked how I could get them, I was told I can't. I had to force them to take the order because they are insurance prejudiced and my child has MediCal. But private insurance cost 1K a month, so I have no choice. It took almost seven months to get the repairs done. I get they hate my 11-year-old disabled child; they have proven that multiple times which is why we typically have to get someone involved to get work done from this vendor. This is not the first time they gave us the wrong, broken, or incomplete equipment and refused to correct their mistake. Insurance paying clients are not respected. I want them to complete the job, that is all I am asking.

      Business Response

      Date: 07/25/2022

      Thank you
      for contacting National Seating & Mobility and bringing this matter to our
      attention. We value our clients and appreciate the opportunity to service them.
      NSM will respond to the client's concerns and notify the client directly. 
      Respectfully,
      NSM

    National Seating & Mobility, Inc. is NOT a BBB Accredited Business.

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