Complaints

This profile includes complaints for ModWash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ModWash

  6303 Ringgold Rd Chattanooga, TN 37412-3833

• 

  ModWash

  5084 New Country Dr Hixson, TN 37343-4877

• 

  ModWash

  5972 E Brainerd Rd Chattanooga, TN 37412

• 

  ModWash

  1240 E Main St Chattanooga, TN 37408

• 

  Modwash

  1806 Liberty Dr Thomasville, NC 27360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I washed my car at modwash in Youngstown Ohio earlier this year. I apparently was enrolled in some sort of membership program and today I received a fraudulent charge for $19.99 on my credit card freom modwash. After several unanswered emails and waiting for a long time for somebody to answer my call, I was able to cancel my membership (I was told) but they will not refund the charge. I'm only looking for reimbursement.

  Business Response

  Date: 03/22/2024

  Hello *******,

  Thank you for contacting ModWash! We apologize for any inconvenience. We take claims like this really seriously. After reviewing your call and email history we located 2 calls, and 1 email all on 03/21/2024. I will attach records for verification. You did not have an extended wait, and your call was answered in a timely manner. Additionally, you did not allow us enough time to respond to your email (03/21/24 at 11:03am). We take great pride in our Guest Advocate department, and we work very hard to assist our customers efficiently. We would like to provide that refund of $19.99 to you right away, can you contact us today at ************ and provide your payment method? We sincerely apologize for any misunderstanding. We have a onetime usage policy, and your account does qualify. We apologize that the refund was not provided at the time you called; we have already coached the staff and provided additional training in hopes to improve. Thank you for your understanding! 

  Have a shining day! 

  Best wishes,

  ModWash 

  Customer Answer

  Date: 03/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I appreciate your response and offer to reimburse me. You have my credit card number which I used when I registered, so please reimburse  me with that number. . My first call went unanswered because after 20 minutes of music I hung up. My second attempt was successfull. I will not waste my time waiting on the phone again. The fact that BBB has so many complaints on file for the same issue suggests a systems problem, not an isolated case.

    
  
  Sincerely,
  
  
  
  ******* ***** *********

  Business Response

  Date: 03/26/2024

  Hello *******,

  Thank you for contacting ModWash! We apologize for any inconvenience. However, we cannot provide a refund if we do not have the payment details. When your account was canceled your information was deleted from the system. Additionally, we already addressed your 6-minute wait. We sincerely apologize for any delays in answering you call! Realistically we operate at higher service levels than any car wash Customer Service in the industry. Every customer issue is different, and we handle them all fairly and justly. If you do not wish to contact us to receive your $19.99 refund, we understand. Keep in mind, we are here to help!

  Have a shining day,

  ModWash

   

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why am I being charged twice a month, 3/15/24 and 3/20/24. This has been going on for a few months.

  Business Response

  Date: 03/21/2024

  Hello *****,

  Thank you for contacting ModWash! We are super sorry that you had a billing error! Please accept our sincere apology! We spoke with you on 3/20/2024 and looked into your issue, and we were able to resolve it immediately with two credits! We additionally loaded your account with 6 complimentary months of carwash valid through 09/30/2024.  

  Thank you for being a valuable part of ModNation! 

  Have a shining,

  ModWash

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the ModWash location in Sicklerville, NJ. I signed up for the subscription package online. When we tried to use it the same day, the website/app would not work. The attendant ended up having to let us in. We were extremely disappointed at the quality when we went through the wash.
  
  I immediately canceled on the website, but the website was not working properly. It kept refreshing on its own, having errors, but eventually looked like the cancellation went through.
  
  It turns out that it didn't. When I did my accounting months later, I discovered I was charged for 5 months at $53.30. When I left a review and spoke with customer service, they would not offer me more than 2 months back.
  
  It isn't fair to have to pay $266.50 for one bad car wash at the fault of a company who's website wasn't working and a customer service policy that is too rigid to own up their own mistakes.

  Business Response

  Date: 03/21/2024

  Hello ***!

   

  Thank you for contacting ModWash! We sincerely apologize for the inconvenience. We understand how frustrating it is to feel like you've lost money! We get it! We are happy to help! As soon as you contacted us, we offered a solution. Back on 2/22/2024 and 3/20/2024 when you first brought the issue to our attention. That offer still stands, 60 days of refunds, and 60 days of wash credit. We take full ownership of the fact that we did not earn your business in those 4 months. We also feel confident you were aware of the membership and the charges. Attached you will find record of the email and receipts we sent you. Additionally, you mentioned being unsatisfied with the wash quality! We are really sorry to hear that! We have great pride in the quality we deliver. If you let us know we would have worked tirelessly to correct the issue or offer a better solution back on 10/17/2023 when you first visited the wash. Thank you for your feedback about our website, we are working daily to improve! We understand that the website worked perfectly for you on 02/17/2024 at 1:03PM when you successfully canceled the account online. We provide customers several options, and we solve billing issues as soon as they come across our desk! We want our customers to be happy at the end of the day... That said, we still want to make this right! Please let us know if you would like to accept our offer, it is our best and final offer considering the circumstances. Thank you for your understanding. 

  Have a shining day!
  
  ModWash 

  Customer Answer

  Date: 03/22/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I don't want wash credits for a service I wasn't happy with. Your app had issues and I was charged for 5 months. I also didn't discover the receipts until I went on my credit card statement and saw them. I thought I might have missed the emails, but they were in spam. 

  If you truly will take ownership as a company for a poor experience and faulty technology, you would refund the money that was taken from me unjustly. 

  You have a policy as a company not to refund anyone over 60 days. 

  I have a policy as a consumer that I not get money stolen from my account due to poor technology and dishonest management. 

  At the end of the day, I won't pay $266.30 for a single bad car wash. Fix your tech, fix your email deliverability, and establish how to bend around your policy when a mistake is made by YOUR company. 

  
  
  
  Sincerely,
  
  
  
  *** ****

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September I went to my local Mod Wash location as I had been a customer since they opened with 4 of my vehicles. On this day my vehicles was stuck inside the car wash as I soon found out that it was faulty and a bolt had came out as I was in the wash. I was blowing my horn yelling for an employee to help me. No one came I was forced to drive my vehicle out of the car wash as it rocked back and fourth from being stuck. I proceeded to the back of the car wash where I found several employees including the manager by the name of *********. I explained what happened and he walked inside the car wash and came back pit with a Hugh bolt in his hand stating that the Bolt had come out and caused me to get stuck. We looked around my vehicle for body damage which I didn't see any. I informed him I will drive my vehicle and if I notice any change I will return. Within 10 minutes of me leaving I was back because I noticed a change in my tire where I was stuck in the car wash. He took pictures of my VIN my tires to my name, number, and email and stated that he was submitting the claim and I would be receiving an email. To this day I have not received any email at all about this incident. I have contacted MOD Wash HQ with no avail and have contacted the manager ********* via text message and he contacted me prior. Mod Wash has not provided me with proper documentation per their claim or reason for denial as I was denied less than an hour after leaving the car wash. Sounds pretty crazy to me. Each time I called a requested the claim I never received one instead the last contact I had was ********* himself call me attempting to intimidate me out of this situation. My vehicle was damaged as a result of the Car Wash faulty equipment and this needs to be resolved.

  Business Response

  Date: 03/20/2024

  Hello *******,

   

  Thank you for contacting ModWash! We are sorry to hear about your experience. We did a bit of research and reviewed your incident claim. A full investigation took place, and after reviewing video footage ModWash determined damage was not caused by our car wash. Additionally, the alleged incident occurred on September 7, 2023, and the denial of coverage was provided to you on September 14, 2023. We understand your frustration, however ModWash does not have any lability here. 

  Thank you for your understanding.

  Have a shining day,

  ModWash 

  Customer Answer

  Date: 03/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   I have noticed that Mod Wash does not like to take accountability for damage to personal property caused my the car wash I am not satisfied with said claim as it does not provide any detailed information pertaining to my claim. My vehicle was damaged in their car wash. If there is video then the company would in fact see that I was stuck inside of their (Mod Wash) car wash and their employee went in after me and in fact brought out a bolt in his hand from the faulty car wash. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 03/22/2024

  Hello *******,

  Thank you for contacting ModWash! We apologize for any inconvenience. We take each claim seriously and make decisions on a case by case basis. Our decision was based on video evidence. ModWash video footage is used for internal purposes only. We attached more details from the claim, however this information was already provided to you via email in September. No further actions will be taken. We apologize for the misunderstanding between us, and hope that you can move forward knowing that we did our very best to serve you! 

  Have a shining day! 

  Best wishes,

  ModWash

  Customer Answer

  Date: 03/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
   
  The attached claim is the first time I was provided any said claim information. In the claim the information is incorrect, I was not pushed out of the car wash, but instead I was forced to manually put my car in drive and drive out of the faulty car wash. If in fact the video was watched then it would show such evidence. Also inside the claim it is missing where a bolt had came out. I am not statisfied with this falsified claim.
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a family plan for me and my wife’s car and it scratched my car all the h***. I have a 2022 Toyota Camry that I bought brand new off the lot your guises was the only car wash that I ever took it through your manager of the location b******* at me for two months on filing of point I don’t think he ever did, and then upon further inspection, it also has damaged my bumper. I’m done with this company because of the lack of concern or resolution from your location.

  Business Response

  Date: 03/15/2024

  Hello Mr. ****,

  Thank you for contacting ModWash! We are very sorry to hear about your experience. We do not have any records of any damage claims regarding your 2022 Toyota Camry. Our car wash does not cause scratches, we use a soft foam material. We noticed that the last time you visited the carwash was in December of 2023. If that is the case it may be very difficult to start a claim now, but we would be happy to give you a call and further discuss the matter. 

  We want to make this right! 

  Have a great day,

  ModWash 

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited ModWash on 2/11/24. I wanted just a one time wash. The guy who helped me said we could do a $10 wash and that I could come back within 30 days for a free wash. I said sure and gave him my cc info. It is now 3/11/24 and I have a charge on my cc for $19.99. Never did the guy mention that that first initial trip was a start up fee for a membership. He never mentioned that this would start up a MEMBERSHIP. He never stated I would be charged $19.99 monthly!! I am now out $20.00 and will plan on disputing the charges through my bank because I NEVER authorized a membership. There was no email confirmation, text, or anything confirming that this was signed up for so I have no true proof that I was never told this..This is a very crooked and misleading way of doing business. I fear for the others who are stolen from each month.. I will not be returning and I will see that my cc be removed from their system. I have seen multiple complaints that this has happened to many people and that they have cancelled yet their cards are still being charged and that is my fear. Letting BBB know that this is not an ethical business!!!

  Business Response

  Date: 03/14/2024

  Hello,

   

  Thank you for contacting ModWash! We are very sorry to hear about your experience. We take claims like this very seriously! We reviewed your account and see that ModWash did send a Welcome Email and Text Message, we attached the screen shot. You provided your email address, phone number, and payment method. It fully appears that you were aware of the membership. At any rate, we have a policy that provides immediate credit in the event that the customer only went to the wash the day of sign up! We spoke with you on the 12th and issued the credit you requested. Again, our sincere apologies and we appreciate your feedback. We continue to implement new ways to educate our customers and continue providing the best car wash experience possible. We hope to regain your business.

  Have a shining day,

  ModWash 

  Customer Answer

  Date: 03/14/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I was sent a text and I see that in my history now but I have no record of an email nor did I make an account with you. I gave you my cc for the first initial wash; otherwise how would i have gotten the wash.. I am not accepting this response because you are completely dismissing the fact of the matter. I wanted a one time wash and the guy who helped me offered me a $10 wash and said I could come back within the month and get a free wash. He NEVER stated this was for a membership and never stated $20 would be drafted each month. I would have said no if this was detailed out for me. So you need to educate YOUR employees with how they sell these memberships for you because that was completely misleading. I never signed anything nor agreed to this membership so it may appear to you as so but THAT WAS NOT WHAT I CAME FOR. I will never return nor recommend you to anybody and I hope you learn from this. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  None of their phone numbers work and my email was not answered either. I. Trying to cancel my monthly subscription that i never use and since i signed up at a location i cant unsubscribe online either. I froze my card till someone can reach out and cancel.

  Business Response

  Date: 03/11/2024

  Hello,

  Thank you for contacting ModWash! We apologize for any inconvenience! Our Guest Advocate hours are Monday through Friday 8am-5pm. We noticed you called 5 times on Saturday morning. Our sincere apologies. We also checked our database and do not see an email from you specifically. Our email systems are working properly. We answer all request in the order they were received. We offer several self-help options to cancel at ModWash  .com. However, we located the account associated with your phone number and canceled it immediately. We also issued 60 days of refunds and 3 months of wash credit to your account because we noticed you did not use the membership for a total of 5 months. No further credit would be issued.

  Thank you for your business! 

  We are always here to help!

  Have a shining day,

  ModWash 

   

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 7,2024 I went to ModWash ***** ****** **** ********** *** When their employee told me $21.40, I said NO. He told me he would give me a deal. A good deal. I could come unlimited for a month at no extra charge. I returned only once, March 5 or 6. 2024; I have a garage and do not require regular car washes. Ford Edge 2020 ****** Today my credit card was charged $21.40 from ModWash automatic payment. I am 75, fixed income, $21.40 is a meal and a half. When I TRIED to email their listed address: *************************  3 times. All 3 were returned unable to send. It is a false email address. I called. A **** and later ***** told me their policy does not allow them to correct my credit card. This unfair procedure needs to stop. Please. Thank you in advance. They are keeping my $21.40 because their employee unknowingly registered me in an automatic payment. I hope your professionalism shines.

  Business Response

  Date: 03/08/2024

  Hello ****,

  Thank you for contacting ModWash! We are very sorry to hear about your experience. We take claims like this very seriously. We also understand how frustrating it must be. Our sincere apologies for the inconvenience. We have to stand behind our company policy. With that being said, we are unable to provide credit at this time. We know that isn't the response you were hoping for! We still want to make this right! Someone will contact you Monday. 

  Have a shining day,

  ModWash 

  Customer Answer

  Date: 03/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:they controlled my credit card to give them an automatic payment every month.  I was never told of this swindle by their employee.  I contacted them Babur their charge to me before the date that begins the service they charged me.

  How can they charge me before I use their service and not be able to return my payment?  This automatic charging of one’s credit card due to lies, deception, and fraud must not continue.  Their robbery of senior citizens and their money is reprehensible.  Please investigate and stop them.

  
  
  
  
  Sincerely,

  
  
  
  
  **** ********

   

  Business Response

  Date: 03/14/2024

  Hello ****,

  Thank you for contacting ModWash! We understand your frustration. We reviewed your account and determined that a refund would go against our cancelation policy. We also investigated your case and found that no wrongdoing occurred. ModWash represents peace, love, faith, unity, joy, and kindness! We do not take advantage of our customers, we love our customers, and we try our very best to serve them well. We truly understand that customers are the reason we have a business in the first place! That said, we still have to uphold policy and we have to remain consistent. Hawe require 3-day notice on all cancelations. When you contacted us, the charge had already gone through. We denied your refund because you were aware of the membership and the pending charge. We sent a welcome Text with a link explaining terms and conditions and we see where you went online to register and link your account. Attached. No foul play occurred. We are still very sorry that you feel this way. We already added a free month, in value is $21.49 set to expire 5/7/24. In hopes to make it right, we added an additional month on top of that. We added value double what you paid. We hope that helps! Enjoy the wash on us through 6/7/24. 

  We appreciate your business.

  Have a wonderful day!

  ModWash 

  Customer Answer

  Date: 03/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I notified ModWash that my credit card was automatically charged for an upcoming month.  The month had not begun.  I was already charged.  I called and told them I was not informed of the automatic payment and please do not charge me for the upcoming month's service.  They told me that they did not believe that I was not told of the automatic charge.  Why would I try to cancel a service that I had not yet used if I was told of the automatic charge.  Regardless, I had not used their service, yet they insisted their policy does not return anyone's  money.  I am a senior living on a fixed income. Their stealing from innocent people with deceit must be stopped.
  

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purachased a wash at Modwash and the computer wasn't working. Now they are billing my card for a monthly membership. This is fraudulent I never signed anything nor received anything. I want a refund immediately.

  Business Response

  Date: 03/08/2024

  Hello,

  Thank you for contacting ModWash! We are very sorry that you feel this way! We take your claim very seriously. We reviewed your account and see that you utilized the membership 3 times in a monthly period. You were billed on the 30-day anniversary of when you signed up. You contacted us 6 days after you were billed requesting a refund, at that time we offered an explanation of the denial. We have a 3-day cancelation policy. Additionally, on 2/1/24 ModWash sent a text message and email to *************** with a link explaining the Terms and Conditions of the membership. You willingly provided your email address, phone number, and payment method at enrollment. We do not see this as being fraudulent. However, we are sorry for any inconvenience. For this we loaded a complimentary month of washes to your account, utilize the wash until 5/1/24, and no further billing will occur. Thank you for your understanding.

  Have a shining day,

  ModWash 

  Customer Answer

  Date: 03/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I never signed a monthly membership agreement and I am. REQUESTING a copy.  I also as you "stated" never received a text or email from you.  I do not want a monthly membership and would NEVER agree to this.  I guess your attendants are trained to scam people without their knowledge. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 03/11/2024

  Greetings *******,

  Thank you for contacting ModWash! We apologize that you are not satisfied with our response! We totally understand your frustration. Ultimately, we have to uphold our company policy. We will attach your unlimited program log, showing the different occasions that the ModWash attendant assisted you with your membership. Keep in mind that we also have video and audio of each occurrence for internal use. We attached our Terms and Conditions to this message; they are also visible at ModWash .com. Just to clarify ModWash membership is not a contract, and we do not require a signature to enroll. The customer can cancel at any time. Cancelation does not result in a refund, instead it provides full access through the billing cycle. As previously mentioned, we followed up after enrollment with a Welcome Email and Text. Our goal is to be completely transparent and up front, and we sincerely apologize for any inconvenience. We understand that sometimes things get overlooked! We value your feedback, and we are working tirelessly and endlessly to be better every day! 
  

  Have a shining day, 

  ModWash 

   

  Customer Answer

  Date: 03/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I did not see the agreement as the "computer was down" and the female attendant had to complete the transaction.  So if there is video then you can CLEARLY see that 
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told easy to cancel. Just go to website. The email they give is bogus non-functional. Seems to be they way things are going. Cancel should be easy as promised. They immediately raised the pice over 5 bucks a month. Now what I have to sit on the phone for hours? Always a scam

  Business Response

  Date: 03/04/2024

  Hello ****,

  Thank you for contacting ModWash! We apologize for any inconvenience. We conducted an investigation of your account. The account was canceled as requested on 2/29/24 at 11:17 AM. As a company we take scam claims like this very seriously. We work very hard to earn your business by providing top-notch service. When you enrolled in your membership you were given the ModWash Founder Plan (provided to the first 1,000 customers of a location), the first charge on the account is the promotional introductory rate, $26, which is the equivalent of a single wash charge, after 30 days the membership rate kicks in, in your case it was $29.99 plus tax.  We offer several different ways to cancel your account; via our website ModWash  .com, via phone call Monday-Friday 8:00 am - 5:00 pm ************* ** *** ************ ** *************************. Rest assured we are receiving all email requests properly, please disregard any notification of an error. We apologize for any technical difficulties and we are working tirelessly to assist all of our customers at a high level. We are very sorry the relationship with us did not work out! Your current membership is still valid through March 24, 2024. Again, our sincere apologies for any inconvenience, we are happy to help!

  We hope to welcome you back to the wash soon!  

  Have a shining day,

  ModWash 

  Customer Answer

  Date: 03/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You did not address the phoney email on your website for refunds. You just are going to keep it up continue lying to consumers. Offering a discount for your deception is hardly a repair. How about putting a cancel link instead of the phoney email. It's not the money it's the lie that you can cancel online is the issue. Attorney general office also will not approve. Fix the problem. Or is that a concept you can't or won't address?
  
  Sincerely,
  
  
  
  **** *******