Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the product from Legacy Box 11/14/2022. Fully intending to send in VHS tapes after Christmas that year. Then I was sick for 8 months. Along with multiple family deaths. I’m finally in a place to send it in. So I message confirming label will still work. They tell me I’d need to repay shipping. Having worked for multiple places that do shipping-companies aren’t charged until that shipping label is scanned. So-I’m not buying that. Literally or figuratively. It wasn’t listed when I bought my product. My email doesn’t even provide details of what I purchased or the price. I called Customer Service and tried to explain this but was about to pay for it and be ok with it but the rep wasn’t very helpful or nice in my opinion. I then asked to cancel. They said I’d have to pay the original shipping fee. Sounds reasonable! But then a restocking fee. What are we restocking? I’m not sending anything back! So I asked what the approximate amount was and she refused to calculate the amount. I wasn’t looking for down to the Pennie’s but approximate. Surely it couldn’t be that hard. I couldn’t calculate on my phone as I was on the phone and still didn’t know the original amount as I wasn’t provided it. So I’m requesting a refund minus the original 15 in shipping the box out to me. Thank you.

  

  Business Response

  Date: 01/30/2024

  Thank you for reaching out. We apologize for the inconvenience. Our kits expire one year from the date of purchase, and this information can be found on our website. To make sure that your recorded media is safely processed and shipped to us, we will need to reactivate your order and send you a new box that will have a new order number and updated shipping label. To set up this new order, our Customer Service Team will need to have you on the phone, and the reactivation fee covers the shipping of this new kit. You will need to discard the kit you currently have because it is expired.
  
  Unfortunately, you are outside of our 30 day refund timeframe, so our Customer Service Team will reach out to you directly with some options.  

  Customer Answer

  Date: 01/31/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: every communication I have had from this company has told me different guidelines. I was told that it expires in 30 days. Now you’ve said 1 year. Most companies provide a courtesy email with a gentle reminder to hurry and send it in. So basically you’re banking on selling a service and not having to do the work. I didn’t even get an email stating what I purchased after purchase. Just that  kit was on its way. I’m not one to delete my emails, either. I have over 20,000 in my inbox alone.  I searched multiple times for the email and did not receive it. 
  

  I don’t know that I have the confidence to continue with the service after this debacle at this point. 
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/23-Purchased Legacy Box for $190.02. Order #******* 10/25/23-my items were received and checked in by Legacy Box
  10/25/23-Additional charge for additional footage sent in and charged $79.87.
  11/1/23-items barcoded email
  11/8/23-Legacybox order has been reviewed email
  11/15/23-Legacybox order is in line to be processed email
  11/22/23- order progressing email
  11/29/23- getting excited email
  12/6/23-received an email titled update but it contained no update
  12/20/23- received email stating: “Just wanted to update you that, due to our current volume, we're still working on getting your order processed.”
  1/3/24-received email that stated this: “Your order is still safe at our secure processing facility.”
  Nothing has been done as of today. It’s just been sitting in their facility. I would like my items returned safely to me and refunded the full amount of $269.89.

  

  Business Response

  Date: 01/29/2024

  Thank you for reaching out to us.  We are sorry that your order is taking longer than expected and understand the frustration this would create for you.  We have reviewed the conversation that you had with our Customer Service Team and want to assure you that we are processing your order as quickly as possible.
  
  You have digital download as a file output option on your order, so you will receive an email with a link to your files as soon as the order has been completed, while you are waiting for the delivery of your original items. Standard delivery times take approximately 6-8 days. 
  
  We completely understand that you are eager to receive your completed order, and we are grateful for your continued patience. We hope you'll find it was worth the wait.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Paid $152.17 on Sept 18 , 2023
  -Order # ******* to take several DVD, CD's and convert to digital cloud download
  -Saw tv ad for 50% off and 10-12 week delivery timeframe - check reviews on their site which were stellar
  -Have received 5 messages from 5 different people on November 15 " Your order is just about to enter the digitizing process. This means our team will by hand digitally convert your items.on order tracking site "
  -Have called multiple times, keep getting told it's processing in the queue another 3 weeks...
  -Last call Jan 25, 2024 and was told the same thing -asked to speak to a supervisor , was told they don't have anyone they can refer me to . Once i said then i have no choice but to file a BBB claim, she said "let me call my supervisor"...after several minutes i was told that they would expedite it in the fast queue (which she told me earlier would make no difference) and to expect potentially /hopefully next 10 biz days.
  -I believe this is false advertising and more importantly -it's not the money , but rather they have my personal family precious tapes that i am devastated to think i will never see again.

  

  Business Response

  Date: 01/29/2024

  Thank you for reaching out to us.  We are sorry that your order is taking longer than expected and understand the frustration this would create for you.  We have reviewed the conversation that you had with our Customer Service Team and want to assure you that we are processing your order as quickly as possible.
  
  You have digital download as a file output option on your order, so you will receive an email with a link to your files as soon as the order has been completed, while you are waiting for the delivery of your original items. Standard delivery times take approximately 6-8 days. 
  
  We completely understand that you are eager to receive your completed order, and we are grateful for your continued patience. We hope you'll find it was worth the wait.

  Customer Answer

  Date: 01/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It contains the same statement i have been receiving since Nov of 2023 and still nothing. I don't feel like the business is taking this seriously or feels like their product is worth a signficant amount of wait vs the time provided in the ad and on their website.  It is misleading and I am not confident i am still going to get my online linke or my actual hard materials back. I don't detect sincere action in this response
  
  
  
  Sincerely,
  
  
  ***** *****

  

  Business Response

  Date: 01/30/2024

  We have reviewed the progress of your order and want to assure you that we are doing everything possible to complete the order as quickly as we can. Your kit is currently in a station being processed by our team, and you will have the email with the tracking details and Digital Download link soon.  

  Customer Answer

  Date: 01/31/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   This is the same message without a confirmed date of delivery i have been receiving for months. There is no indication with confirmed dates of delivery of the product that they have had in their possession along with my money since Oct 2023. This is unacceptable and I am concerned with this continued response that this business is going to be shuttered and will have possession of all of my historical family memories of tapes i will never receive.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 02/05/2024

  Your order was completed and shipped on 02/02/24. The Digital Download link was emailed to you this day as well. *** is estimating your delivery date to be Wednesday 02/07/2024. We hope this helps! Thank you.  

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LegacyBox is a video digitizing service. I placed my order with LegacyBox on 9/5/23 to digitize 19 of my 2 boys childhood videos from the 1990's and early 2000's. The cost was $330.29 and the website indicated they would ship me a box to send in my 19 videos and then update me through every step of the process until they would furnish files of my digitized videos for my enjoyment.
  The process started when Legacybox took approximately 10 days to receive the box. After immediately sending in my videos, Legacybox informed me they received my videos on 9/19/23. Back then, the website boosted that they would return my finished digitized videos with 8-10 weeks. My goal was to have these videos by Christmas.
  Since 9/19/23, I have received an update that they checked in my order on 9/26/23, then on 10/3/23, my order was "in process". Since 10/3/23, my order has been "in process" and it is now 1/21/24. I have requested updates only twice in the past 4 weeks and received the standard response that "the holidays was a busy time and they are short staffed, but my order should be entering production soon". They will not furnish me with a specific date for completion.
  They are now stating the process take 10-12 weeks, but there is large discrepancy on when Legacybox believes the process begins and when I believe it began. Either way, they have exceeded 10-12 weeks.
  I cannot express to you my angst over this situation. As I mentioned, these 19 videos are the only videos of my boys' childhood. LegacyBox's highly professional website boosts of highly professional digitation and constant updating during the digitation process, so the customer will always be informed of their status.
  I have never been informed by LegacyBox and, at times, felt as though I will never see my videos again. I've started to see other customers complaints on ******* and consumer complaint websites, so I'm nervous.
  I just want my videos digitized and returned to me very very soon. Thank you.

  

  Business Response

  Date: 01/23/2024

  Thank you for reaching out. We understand you are anxiously awaiting the completion and arrival of your order and want to let you know that steps are being taken to ensure that happens as quickly as possible.
  
  For context, while our advertised average processing time is 10-12 weeks, that average is subject to change. We have had a sharp increase in the number of orders we received over the holiday season. We're a relatively small team, based right here in the USA, and our entire team is working hard to boost our capacity to meet our customer’s needs. In order to do that, we try to process every kit in the order in which it is received.
  
  You have digital download as a file output option on your order, so you will receive an email with a link to your files as soon as the order has been completed, while you are waiting for the delivery of your original items. Standard delivery times take approximately 6-8 days.

• Initial Complaint

  Date:01/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Legacybox in 8/2023 with a payment made for $141.98. It is now 6 months later and still nothing. When I call it says closed and hangs up on me. Order ********. What can I do?

  

  Business Response

  Date: 01/08/2024

  Thank you for reaching out. It looks like your box included tapes, and this type of format is the most popular that we convert! We digitize thousands of them each week. We are sorry that we are running behind right now, and converting your items has taken a little longer than our estimated time. We are grateful for your continued patience!  We expect your order to be processed in approximately the next week.

  Customer Answer

  Date: 01/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because response now is some or all are not able to be converted.
  
  
  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 01/17/2024

  Your order has recently been completed! When the order was processed, we unfortunately found that 3 of the 10 tapes sent in this kit had mold on the film. Sadly, we are not able to digitize tapes in this condition. We always recommend checking your media before sending it in to be processed to ensure the full value of your order is redeemed! The details of your order have been passed to our Billing Department to review for any applicable refund for the items that we were not able to convert. It usually takes around 7-10 business days for them to review the details, but you will hear back from them by email when they do.   

  Customer Answer

  Date: 01/22/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted video tape to convert back in July 2023 and have not received my personal videos or conversion back. I just keep getting emails that they are delayed. I have waited over 13 weeks . Legacybox has no phone number to contact or live person.

  

  Business Response

  Date: 01/02/2024

  Thank you for reaching out. It looks like you have been in contact with our Customer Service Team by email, and any of those agents would be happy to give you a call! Your kit was purchased in July and sent to us in September. Our average turnaround time is usually 12 weeks but that timeframe can vary depending on the time of year and the types of items that you sent in the kit. We understand you are anxious to view the digital files! The agent that you spoke with yesterday reached out to our Production Team for an update, and we will have your kit completed soon!

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent legacy boxes several VHS tapes, movie reels and tape that I wanted preserved on a DVD with receipt on Sep 22, 2023. At the time of ordering it stated we could have our items in time for Christmas with a 10-12 week delivery timeline. I waited patiently and with no response I emailed for an update and at that time I noticed our items hadn’t been checked in for a week after receipt then set there untouched “in process” until I started emailing every day where they were on Dec 13. When I should have received them that week based on their timeline. They sat and stored my items for 3 months then when I started freaking out they started actually digitizing them. I then found out that one item was blank which wasn’t when it left my home so at some point they have erased something I can never get back because these were videos of my deceased mother and her voice. After demanding a refund and my tapes back with a cancelled order since they clearly didn’t work on them they were completed miraculously and claimed to be shipped only to find just a label had been created. I am furious. I don’t even want the finished product at this point I just want my tapes and a refund and this nightmare to be over. I also have nothing to give on Christmas when I planned way in advance so I would. They have ruined my Christmas this year. I am going to tell everyone I know what a ****** company this is who doesn’t stand behind their word or work.

  

  Business Response

  Date: 12/29/2023

  Thank you for reaching out. We understand you were anxiously awaiting the completion and arrival of your order and assure you that our team has been working 7 days a week to complete all orders as quickly as possible!
  
  Our advertised average processing time is 10-12 weeks, but that average is subject to change. We have had a sharp increase in the number of orders we have received recently, due to the holiday season. We are a relatively small team, based right here in the USA, and our entire team is working hard to boost our capacity to meet our customer’s needs. In order to do that, we try to process each and every order in the order in which it is received. This is not an excuse, but simply to provide some context.
  
  Your order was completed on 12/21/2023, and we offer a Digital Download on which you can find all of your files online the day they are completed. Unfortunately this was not a part of your order, and the completed disc set reached your home on 12/27/2023.
  
  Tape 01 was marked as a blank tape, and we review blank tapes multiple times by different members of our team to ensure this information was accurate. It's fairly common for us to receive blank tapes in orders, so we always recommend checking your media before sending it in to be processed to ensure the full value of your order is redeemed! Many of our customers will borrow an appropriate player from friends or family members, or even your local library.
  
  We'll be happy to answer any other questions you might have about your order! 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I placed a $550 order with Legacy Box on 12/5
  - I paid a $49.95 premium for "Express Delivery (2 business day)
  - The package arrived on 12/8 at 6PM. This is 3 full business days after the order was placed. Not 2 days.
  - Based on this delay in shipping, their product is not useful. I did my part and paid in full. They did not deliver on their shipping commitment.
  - As a result I had submitted a request to cancel my order.
  - Legacy Box sent back language regarding their cancellation policy, adding that they will retain $190.
  - There is no restocking fee or other cost absorbed by Legacy box to constitute an excessive charge of $190. They sent a $20 dollar box, 1 day late. I will happily send them the box back. This is criminal.
  - After repeated email attempts Legacy box continually sent language about their cancellation policy. My request repeatedly falling on policy interpretation that favored LegacyBox and stole from the customer.
  - On 12/15 I spoke with several customer service representative who rudely placed me on hold for an extremely long time (trying to wait me out) only to return to the call to state that they permit themselves "one day to process the order" and that “a full refund would not be granted”.
  - In reality they never intended to ship the product in 2 business days, as advertised. It was always their intention to ship with 1 day of processing and 2 days of shipping. This is a blatant misrepresentation.
  - LegacyBox is holding firm that they will retain $190 as part of their cancellation policy even though they did not deliver on their commitments.
  - I demand a 100% refund. They can have their empty box back too.
  - The conduct of this company, and its employees are extremely rude, arrogant, abusive, and criminal.

  

  Business Response

  Date: 12/19/2023

  Thank you for reaching out. We'll be happy to address all of your concerns! Your order was placed on 12/05/2023 at 8pm, and the kit was printed and shipped by 12/06/2023 at 10am. With the Expedited shipping, the box arrived in your home on 12/08/2023. Each kit is unique to that specific order, so we do need a little time to create it. This is also why there is a cancellation fee for orders that are refunded after the initial kit is shipped. This information is available on our website, and we are sorry that it missed you! Below are some links to take you to these pages. It looks like you've been in contact with our Customer Service team, and the order has been refunded in full except for the shipping fee, which is non refundable once the box ships.
  
  *************************************************************************
  
  ******************************************************************************************
  
  

  Customer Answer

  Date: 12/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I continue to hear the same quote of policy but you yourselves did not follow your own policy.  As screen shot attached, I paid for "2 business day" shipping. Yes, I processed the order on Tuesday 12/5 in the evening.  The package arrived at my home on Friday 12/8 after 6PM.  That is not "2 business day".  It is 3 business days.  Your internal workings of preparing packages is your own program that I have nothing to do with.  The package should have been shipped on 12/6 in the morning and should have arrived 12/7 during "business" hours.  You simply failed.  That failure meant that the package arrived too late for my use so I requested a cancellation.  Since you did not perform, literally deliver, on your agreement with me the deal is void.  Your policy is void.  

  Your website is misleading.  Based on your explanation of process, your website should say "3 business days" or "2 business days plus 1 for processing".  Then you would deliver, literally, on your commitments.  Until that is corrected you will continue to disappoint overpaying customers and leave your business favoring "policy" exposed.

  The conduct of your team has been abusive, arrogant, and demeaning towards customers.  Your response is a continuation of the same.  The only Legacy that you are leaving is one of extremely poor customer service.

  Please provide a full refund, immediately.

  - ****** ********

  

  Business Response

  Date: 12/20/2023

  We understand your disappointment and strive to do what we can to post the details of our service on the website as in the links in the previous response. We apologize that this information missed you! Your refund request for the remaining shipping fee is under review by our Billing Department, and you will receive an email with the details when complete.  

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered digitization services on 8/4/2023 for $135.39 and an add on on 8/29/2023 for $19.34. Video tapes were sent to them and received with email confirmation. After 10 weeks without delivery they finally responded. Tapes were sent back to me and they claimed they were damaged and could not be digitized. This was a lie as the tapes are not destroyed. After email exchanges they promised a full refund on 11/7/2023 through email (attached). As of 12/6/2023 there has been no refund and no response from the business despite an email stating they would follow up.

  

  Business Response

  Date: 12/08/2023

  Thank you for reaching out. We apologize for the delay in the refund process, but that refund was processed on 12/07/2023. Your order has been refunded in full with the exception of the shipping fee of $15.95. Unfortunately all of your tapes were marked as having existing damage that prevented us from being able to digitize them.  This usually indicates that there was mold on the tapes.  This is common on tapes of this generation, even when stored in the best of conditions.  We are sorry that your tapes were not able to be processed!  

• Initial Complaint

  Date:11/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made my purchase on 11/11/23. My credit card was charged on 11\13\23.
  The amount charged on my credit card was $335.22.
  A box was to be delivered to my address for VHS tapes to be shipped back to the company and transferred to disc. I never received a confirmation number or a confirmation email.
  I have tried calling several times only to be on hold for several minutes. I even pushed a button on my phone to have a call back but no one ever did. I have also sent an email. I have not gotten a response.
  I have no tracking number.
  I saw the ad on ******** and looked into it from there.
  They sent me a text saying the special they were running at this time was about to expire so I ordered it.
  The text number was from *****. It said, Legacybox: Reminder: Your exclusive access to our $8 tape deal ends soon. Get the best deal now: *************************************

  

  Business Response

  Date: 11/20/2023

  Thank you for reaching out. We are able to locate your order in our system, and the kit has shipped to you. You should have received an email with your confirmation details when the order was placed, as well as another email with your tracking details when the box was shipped. Since you did not receive those emails, please reach out to us with another email address, and we will be happy to update your contact details and reship the confirmation email! Please email us at *********************** with the new email address and your order details to make that update.
  
  Your package has made it to your local post office, and the tracking details show that it is "available for pickup". This is not a service option that we use for our shipment, so we have to ask that you review your mail options with your post office. Thank you!

  Customer Answer

  Date: 11/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have tried reaching out to you via your email and I got no response. I waited on the phone for 15 minutes to connect with someone and I also pushed the button to wait for the next available representative. I did not get a response from the company when I reached out, I do not have another email to use. I want my money back.
  
  
  
  Sincerely,
  
  
  
  ***** ******