Complaints
This profile includes complaints for Food City's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see attached
I went down to get some paper towels but when I got there, the price was 3 times higher than the add. I ask if they had any in the back but they said no. Please help me.
Business Response
Date: 09/03/2024
The advertisement for the products was in fact incorrect. The products should have been advertised for $14.99, not $4.99. Our advertising team made every effort to correct this error by placing the attached in front of the products. We sincerely apologize for any inconvenience made by this printing error.Initial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple items prices are marked lower than actual checkout price. Multiple Food city locations. This has been happening for at least a year. This isn't negligence because it's always in the store's favor. Example: Fairlife milk marked $4.50 on shelf get home receipt says $5.00. Things like this keep happening at every Food City I shop at with multiple items. Always a higher than listed price. Additionally, many times items marked clearance or sale do not ring up at the discount price. This has also happened multiple times.Business Response
Date: 01/09/2023
We have talked to the customer and we will double
check our pricing with additional store and section audits to ensure our
pricing is 100%.Customer Answer
Date: 01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct 20, 2022 i purchased milk from food city, there is a seal underneath the cap also. These seals are faulty. They should not leak even with the cap off. Approx July of 2022 I purchased milk from the same food city arrived home to find it leaked in my floor board, took it back and exchanged but grabbed one or two new ones held upside down they leaked on the floor. I started checking ever since then. Oct 20 2022 I held a gallon upside down assumed it was fine but it leaked in my seat on the way home, took it back and went to replace it but this time I took the cap off on a new one to check the seal and it leaked so I was so mad I left didn’t even get my money back. I have filed complaints and claims but they denied it stating video only shows taking a cap off. Again there is a seal which should not be leaking underneath! And they never once wanted to look at my side of it. All I want is an apology and my seat cleaned.Business Response
Date: 11/29/2022
Customer was contacted and satisfied. Case was resolved.
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