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Business Profile

New Car Dealers

Mountain View Chevrolet
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/28/22, I took my car down to Mountainview for an oil change. I was told when I got there, my warranty had expired. I asked if they could bill me and was told no but I could call the main number to see if they would give me a free oil change. I called the number and the office was closed. I went to the garage so I could ask the mechanic about the writing on my front car window that was never removed when I purchased the car. When I get to my car, the tech is sitting in my car looking on his phone. I asked him what was he doing and he said he was trying look up how to do an oil change. That’s when I decided not to get the oil change there. How can they let someone do an oil change and the mechanic don’t know how to do it? I don’t like the way I’m being treated!

    Business Response

    Date: 11/01/2022

    I'm sorry but I don't have any record on file for this customer here at Mtn. View Chevrolet. I've checked in our sales department as well as our service department. The customer is welcome to reach out to me directly so I can see how I can help her. 

    Regards,

     

    Larry W****

    General Manager

    Mtn. View Chevrolet

    Customer Answer

    Date: 11/08/2022



    Complaint: ********



    I am rejecting this response because:

    I did call Mr Larry W**** and he did find me in his system. He said he will call me back after he check everything out.

    Sincerely,



    ****** ***

    Business Response

    Date: 11/09/2022

    Mrs. *** did reach out to me and I explained to her that I do not have any history of her in our system here at Mtn. View Chevrolet but I did research and found out that  she purchased her vehicle at Mtn. View 153 on shallowford rd. Therefore, I wouldn't have any records to review in our system. I did call her tonight and left a message for her to return my call and also let her know in my message that I would be taking care of her oil change at no charge and cleaning her vehicle for her for the confusion.  

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