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Business Profile

Pianos

Piano by Pictures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pianos.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a book from this company and tried the subscription for free. I cancelled it but he kept charging me; then he stated that he will only refund 30 days. I was like, fine then. This was in June. He sent an email stating that he cancelled my subscription. I thought all was well. I reviewed my statement this month and realized he is still charging me. He sent the same type of email that he sent in June about him cancelling my subscription. I have emailed him and he is stating that he can only refund the last 30 days. He should not be charging my card. It was cancelled in June of this year and should have been cancelled in May. I need this man to refund my account for June, July, August, September, & October and not charge my card again. I contacted the credit card company and ask them to send me out a new card with a new number.

    Customer Answer

    Date: 11/13/2023

    see attached 

    I have not heard from the company. I am not satisfied with the company's efforts to resolve this matter. I want my money refunded. This ____ has taken $400 plus from my account. 

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offered a free piano book with the purchase of shipping for $9.95. However, when I submitted my payment they added a charge of $147 for a membership to their online academy that was not included in the original order. When I brought up the discrepancy and asked for a refund I was told that I would need to wait until my book arrived and return it before I would be eligible for a refund.

    Business Response

    Date: 12/07/2022

    Per our refund guarantee, the customer was refunded as soon as they shipped the books they ordered back to us. We actually have not received the product back, but are trusting that the customer did actually return the books as they said they did. 

    Customer Answer

    Date: 12/07/2022

    Hi, I just wanted to thank you for your help with my complaint #********. The company has agreed to refund my money. 

    Kind regards,
    ****** ******** 

Piano by Pictures is NOT a BBB Accredited Business.

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