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Business Profile

Rentals by Owner

Midtown Ridge Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease ended as of July 1st I’d continually contacted the front office about if I’d have a balance for anything and was continually told I
    Would not I then received a notice stating g I owe 556 dollars when I asked the office they are now saying they have certain rules but when asking before any of this I was not educated

    Business Response

    Date: 10/10/2023

    We called her several times. She gave notice she was moving out on July 1st. She didn't move out until July 6th. The keys were brought back at a later date.

    She was charged a cleaning fee because the apartment was not cleaned. We have pictures of this. Rent was prorated from the 1st until the 6th. We do this for everyone if they aren't moved out by month end. She was also charged a final water, sewer, and trash bill. The total was $556.07. ******* came into the office and acted out of character to the point we had to call the police on her.

    We are at the office everyday Monday - Saturday.

    Customer Answer

    Date: 10/12/2023

    So when speaking with the office is asked if any charges would apply for proration I was told there would not be any charges I understand the cleaning fee I was told there would not be any prorated charges 

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