Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a parking ticket by this company yesterday. I have parked in this lot for years, YEARS, and did not see the signs for parking payment that were recently added. I understand that this is now a pay to park lot after hours and it's on me to pay the ticket. I feel like a fair person and I take accountability for not paying to park; however, the $4 service fee to pay for the ticket seems unreasonable. Also, there is no other way to pay than to pay the additional $4 service fee. This is burdensome and seems unethical, and it seems this is a clear avenue for this company to extract more money from each person ticketed. Just seems unethical and in bad faith for this company to charge that much in a service fee.

  Business Response

  Date: 05/01/2023

  Good morning,

  Thank you for reaching out and I hope you are well. To avoid the service fee just send a check for the original amount to:

  Bird Dog Parking

  411 Broad St. STE 401

  Chattanooga, TN 37402

  Have a good day.

   

• Initial Complaint

  Date:04/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had never visited the business or the area where it is located. I parked in a lot that appeared to be a bank parking lot after 6 p.m. I didn't see any signage indicating payment was required. Imagine my surprise when I returned to my car less than 2 hours later and found a "ticket" for $40 on my car. This is obviously an abuse of innocent parties by not posting signage which is easily observable.
  I'm fine to pay for parking when I know I'm being charged, I can make a choice. But this is not okay.
  
  This is not a good way to do business and does nothing to promote good will in our city.

  Business Response

  Date: 04/17/2023

  Greetings,

  Thank you for reaching out and I hope you are well. What is your citation number or license plate info so I can look up your information?

  Best regards,

  Brook

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of ******** ***** *** ******** and pay a monthly membership fee. I have always gone on Sundays and parked in their lot. There was no signage that it's paid parking now and I was not informed by the owner to validate. Now I have a $40 parking fee for a spot that I was legally parked in. I tried to call the company and explain but they have no phone number. The only way to contact them is through a form.

  Business Response

  Date: 03/20/2023

  Good morning,

  If you can give me your license plate number, I can go ahead and waive this for you. Thank you for your time and have a pleasant day.

  Be well.

  Customer Answer

  Date: 03/20/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  **** *****

• Initial Complaint

  Date:02/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a bank parking lot in downtown Huntsville, Birddog parking has taken over this lot. The signs are only facing you if you are in the lot, the signs are blank from the road, while you park, and there is nothing showing on the parking slots that a payment should be made, no numbers, etc. I saw nothing while in the lot to even suggest a payment needed to be paid. On the back of the blank sign it says Public Paid Parking after 5 pm and weekends. Nothing suggesting how to pay or where to pay. After I went back to take pictures of the sign, I thought that meant the bank was paying for us to park there after 5 and on the weekends, which I thought was weird. All places downtown after 5 are free, except this place - which no one knows there is a payment that has to be made at an invisible place that isn't even on the sign. There is no kiosk to suggest a payment must be made if someone even notices the signs, you have do do something to pay them - which I don't know how to pay them other than when I got this notice that said I parked illegally. That should be illegal in the first place. That's ridiculous entrapment. I am going to the bank also and complain about this also. The charge for unknowingly parking in a lot with signs you do not know to notice in the dark once you are in the lot is $45.00 which is insane, if you park wrong during the day in Huntsville, the city only charges 10 dollars. I have pictures which you will see below. They are refusing my dispute which is ridiculous.

  Business Response

  Date: 02/06/2023

  Good day,

  Thank you for taking the time to voice your concerns and we appreciate the feedback about your parking experience. The signs at the entrance do indicate that the lot is paid parking after 5pm and on weekends. We have placed orange signage throughout the lot with QR codes for parking lot patrons to pay for parking. I am sorry you missed those, and I have attached the signage as backup.  

  Have a pleasant day.

  Brook

  Business Response

  Date: 02/10/2023

  Good morning,

  Thank you for your feedback and we appreciate your point of view. If you would like for me to reduce the citation to the original amount of $25.00 I am happy to do so. Just email me your citation number or license plate info for me to take care of this for you.

  Be well,

  Brook

  ************************

  Customer Answer

  Date: 02/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for hearing my point of view, I will be more careful about noticing things in the future. I will pay the fine with the new total as soon as I receive it. Thank you so much.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used bird dog parking, I submitted my payment electronically over my mobile device twice in a row. Second request gave me a message of up duplicate request as if the first request already went thru. The website did not provide any other information. I was also not able to check how much time I had left like other parking websites do. I believe their website is purposely confusing to allow them to give maximum citations for $40.00/$60.00 dollars later.

  Business Response

  Date: 01/09/2023

  Good morning,

  Thank you for sharing your experience and I am happy to help. Please scan the QR code on the citation and file a dispute so I can look in to this further for you.

  Best regards,

  Brook

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at a deck in downtown Chattanooga. It was not clear if parking fees were required or not, but since there were a lot of the bird dog signs we assumed yes parking was paid. Since the QR code wasn’t scanning I used the text number and paid for 2 hours of parking. We left before our time was up and there was still a parking ticket for $20-$40. The ticket was issued while we had over an hour of parking left. I even verified with a very nice Chattanooga cop that parking was ok and verified the public parking as we were walking out. On top of it all, there is no phone number available on the website or the parking ticket to reconcile the issue. I paid their parking fee in good faith, I expect a business to operate in good faith as well. We will never park in a bird dog lot ever again not am I paying a bogus parking ticket.

  Business Response

  Date: 09/26/2022

  Greetings,

  Thank you for your time and I am happy to help. There is information on the ticket about how to dispute the citation. I am happy to look into this more as soon as I get more information to help you. You may also email me the citation number or license plate info directly at:

  [email protected]

  Have a pleasant day.

  Brook

  Customer Answer

  Date: 09/28/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was asked to provide additional information.  The tag information is *******.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 09/29/2022

  I have sent a copy of the citation and pictures to your email of your vehicle in the garage at 306 Market St. in Chattanooga where the citation was issued. We show no parking payment in the system for your license plate and issued you the citation.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen and YES I have a serious complaint!
  BIRD DOG PARKING appears to be a "scam" operating in broad daylight. Yes I did park in one of their lots for an event across from the Chattanooga Convention Center on Saturday, 9/17/2022. I don't deny that; however there were numerous vehicles parked in this unpaved lot. I had a $40 parking violation ticket on my windshield within 30 minutes of parking there. I know this fee is OUTRAGEOUS. Several complaints have been filed with BBB and this company has a rating of 1 (one). I plan to contact the Mayor's Office in addition to the local news to expose this no good company. ALSO, I cannot pay "ONLINE". There should be a better option.

  Business Response

  Date: 09/22/2022

  Good day,

  The lot at 1201 Carter Street in Chattanooga is a paid parking lot 24/7. There is a large orange sign at the entrance with instructions on how to pay for parking using the QR code or text code with your mobile device. If you would like to pay your citation by mail, please remit payment to:

  Bird Dog Parking

  411 Broad St. STE 401

  Chattanooga, TN 37402

  Thank you for your time and be well.

  Best,

  Brook

  Business Response

  Date: 10/08/2022

  Good morning,

  We have gone ahead and waived the fee since you provided the proof of the handicapped parking tag.

  Have a pleasant day and be well.

  Brook

  Customer Answer

  Date: 10/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ******