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Business Profile

Towing Company

Bo’s Shop and Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Bo’s Shop and Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bo’s Shop and Towing has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was stolen and recovered by Bos shop and towing. They never notified me to pick my car up until they sent me a bill in the mail for 1900 dollars. I never knew where my car was. They would not negotiate a *****. They wanted me to buy my stolen property back. THEY ARE SCAM ARTIST AND NEED TO BE OUT OF BUSINESS. They are hurting innocent citizens and it is not right! I just want my car back!

      Business Response

      Date: 02/24/2025

      This vehicle was towed at the request of the *****************************. Their process of notifying the owner would have to be discussed with them. As far as I am aware they contacted the initial police department where the vehicle was stolen from. The bill owner received was not ******* as the photo shows and we did offer a lowered rate to pick up the car. see attached images of text messages.  If the vehicle was insured, the insurance would have taken care of tow bill. I am sorry their vehicle was stolen, I hope they find out who did it. I am also sorry they feel they should have been given their vehicle back. That is not how towing companies work. 

      Customer Answer

      Date: 02/24/2025

       
      Complaint: 22964700

      I am rejecting this response because:

      The initial tow bill of 245 dollars would have been fine but it sat there for over 21 days without my knowledge of my car being recovered. I had liability insurance so an insurance payout was not something you were ever going to get. Police told me that tow companies usually only charge people for the tow bill when theft was involved. I do not believe I should have to buy my car back. Its wrong and its unethical. It costed you zero dollars for it to sit on your lot. 

      Sincerely,

      ****** ****

    Bo’s Shop and Towing is NOT a BBB Accredited Business.

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