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Business Profile

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Sunrise Acceptance, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sunrise Acceptance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car with auto sales in Rome and they use the finance company sunrise acceptance. Now grant it I haven't been the easiest person to deal with but I've had and still have a lot going on. We made an agreement that I pay bi weekly payments without fail back in Sept. I told them that I agree to that except if I have issues with the car in which I did on the 22nd of Sept. It ran hot with me on the interstate headed to Atlanta. I had to get it towed to a shop and was without for 2 weeks or more. I have been communicated with them via text and told them that I could not call them due to the fact that I work long hours and I'm not available to call them during their business hours. They told me that I would have to call them to come to a solution. This, however, was told to me after I tried to go on the website to make a payment and it wouldn't let me on. They harass me for money and then they don't want my money when I go to pay them. Also I made 2 bi weekly payments and was told that the outstanding balance I wouldn't have to pay right now as long as I paid the bi weekly payments.

      Business Response

      Date: 10/13/2022

      Customer satisfaction is very important to us. We contacted this customer and were able to come to a plan on getting the customer back on track and they said they were satisfied with this resolution. 

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment of $40 to sunrise acceptance and I told Bethany that it was all I had and she said it was ok. I told her I didn’t get paid again until August 19th and I would give her the rest then. Today 8/10 they are saying that they told me that they said I had to pay them on 8/5 and said I had until Friday 8/12 to pay them or they were taking my vehicle. I have never been behind on the loan before. And I have checked resources and it’s not 90 days late, it is only 33 days past due. They are being ridiculous and out of line.

      Business Response

      Date: 08/12/2022

      We
      appreciate the opportunity to improve. Customer satisfaction and good communication
      are very important to us; and our mission includes treating every customer with
      the highest level of respect. We contacted this customer and learned more of
      what happened and we apologized for her experience.  We are pleased to
      have found a solution; and the customer stated she is satisfied with the
      result. 

    • Initial Complaint

      Date:08/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am refinance my vehicle and i cant get Sunrise Acceptance to give me my information that i need to do so. Its like they are taking it personal. The company i am refinance with contacted them and they were so unprofessional and would not help her. So then i called and the same happened to me. I have submitted a handwritten fax requesting my information to get this refinancing done, not sure what kind of problems i am going to run into. I have never dealt with a company like this. There has been one lady in the passed at sunrise who was helpful and nice but have not been able to contact her.

      Business Response

      Date: 08/12/2022

      Thank you for the opportunity to comment. To protect the privacy of customers, we follow certain procedures before we give out account information. Once we obtained written permission from the customer, we provided the information requested within an hour. We received payment from the finance company two days later and we mailed the title the next day.  We believe this matter has been taken care of, but if there is anything else we can do, please contact a supervisor at ************* 

    • Initial Complaint

      Date:07/15/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I had purchased an auto from **** **** in Knoxville, TN. Around the end of 2019. From the day we bought it there was numerous problems that we had complained about and sought help from the dealership. We had our financing through Sunrise Acceptance out of Chattanooga, TN. In the fall of 2020 and making payments monthly till than and numerous complaints about the transmission problems while on vacation in NY state the transmission finally went. We called and told them to come take it as a voluntary repossession. We had made our payments and they failed to supply a running vehicle. Again we voluntarily surrendered the vehicle. I went to do a major purchase in the last few days and have been informed that on my credit report Credit Acceptance has it listed as an involuntary repossession. On top of the harassment received over this vehicle and the endless bills for the vehicles payments still coming in and now finding out this fraudulent trick very poor on your behalf.

      Business Response

      Date: 07/18/2022

      Customer satisfaction is important to us,
      and we strive to treat every customer with the highest level of respect. We contacted this customer and
      learned more of what happened and we apologized for her experience.  We
      are pleased to have found a solution; and the customer stated she is satisfied
      with the result. 

      Customer Answer

      Date: 07/28/2022

       

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,


      ***** ******

    Sunrise Acceptance, Inc. is BBB Accredited.

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