Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $1400 for soil mapping and perc test. We’ve yet to receive any paperwork about the findings and cannot get texts or calls returned. We’ve been waiting for 2 1/2 months. The soil mapping and perc test is done, but we have not received paperwork. Therefore we cannot build our house.

  Business Response

  Date: 05/27/2024

  I'm truly sorry about your situation. It bothers me more than you know when a property doesn't work out favorably. First of all, we completed the job for 1400. Our work there is done. It didn't pass. I've had the report sitting on my desk for weeks. I always do all my reports by the end of the week. I could have easily sent you the results. I was simply waiting to see what we were going to try to do next. I laid out additional test holes (on my time) so your husband could test them himself to see if they were going to work. It sounded to me, based on his results, that they failed as well. Your only option after this is to get a drip emitter system. These are rather expensive and I hesitate to go there unless we've exhausted all other options. I have been corresponding the best I can with your husband. There may have been a time or two I forgot to call him back, but I haven't forgotten about the project. In my entire 24 year history of soil consulting, I have never left anyone hanging. I always see projects to the end whether it's a possitive or negative outcome. But I can say that I don't appreciate someone jumping on the BBB site and complaining about me just to vent their frustration because they have a property that won't pass. It's not my fault, I just report our findings. I simply cannot continue to help someone that rubs my name in the mud. I don't deserve this. I've been working 70 plus hours a week trying to keep up with the high demand. I was going to circle back to yours soon before this complaint. There has been a lot of rain this year and I've had a few setbacks.

  Also, I have tried to get your husbands email to send my results but he hasn't responded. Good luck with the property.

  *****

  Customer Answer

  Date: 05/29/2024

  
  Complaint: ********
  
  I am rejecting this response because my complaint with the BBB  was not due to negative results on soil testing. I understand these things happen. It was an attempt to get the report we are owed, and get a response to the multiple attempts at communication. Your voicemail is typically full. You don’t return calls or texts. If you do it’s weeks later. I don’t appreciate being made to look like I am just upset about our soil test. Communicate with your clients. I reject your statement that you did communicate with my husband because we have multiple texts where you didn’t respond. And you sure did have his email when you sent us the bill for $1400.  
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 06/23/2024

  ********,

  I'm doing my best to keep up with the extremely high demand for my services in this area. I'm one of only a very few that work in this area. I'm currently working on one of the biggest, if not the biggest, developments in Tennessee. I have major commitments to this developer. I'm basically up there 40 hours a week and have to work other people in. Frankly, I don't need any other work besides this 2500 lot development. I'm just trying to help other people in need the best I can. You're just impatient. I was about to get around to finishing yours. I do these all the time that we run percolation tests on and they fail. We usually do that in as timely as possible. When they fail, we are left having to revisit the same property multiple times while we have numerous others on the schedule. So we have to get these jobs back in the circulation. You can complain all you want, but I have a sellar reputation for doing a good job. I have countless builders, realtor, developers, and engineers that can vouch for me. Most of these people understand the pressure I'm under and they are patient with me. I hope you're able to get your property passed with someone else.

  Customer Answer

  Date: 06/24/2024

  
  Complaint: ********
  
  All it would have take  for us to be satisfied is communication. Being busy is fine. But not responding to texts or questions or phone calls is the reason we are going back and forth. Again this has nothing to do with my property not passing. It has to do with lack of communication. 
  
  Sincerely,
  
  ******** *******