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Business Profile

Credit Union

Southern Security Federal Credit Union

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Southern Security Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Security Federal Credit Union has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Debra W

      Date: 04/25/2024

      I contacted SSFCU after receiving a letter stating I had joint ownership of a checking and savings account and the other party was seeking to remove my name from the account. This account had been opened by a close relative and due to a chronic illness, my Social Security and retirement had been deposited into that account. After going through a divorce, I requested the money but was told that there was no funds available. Realizing where the funds had been deposited I communicated with SSFCU to find out if I could make a withdrawal and they assured me I could and advised me of what their process was. I presented on person with all the necessary documents and made a legal transaction involving withdrawal of my money. They issued me 3 cashier's checks and a small amount of cash totaling over $91,000. About 2 days later SSFCU put a stop payment on the checks. I spoke at length with the manager, ***************************************, who never gave me a valid reason for stopping payment on my checks. She did mention my relative and advised me to get an attorney to bring charges against her. I at no time mentioned a conflict with a relative. I followed their policy and procedure to make a withdrawal but they breached their contract and reversed their policy. This is also banking malpractice and exploiting a disabled person.

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