Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11th, my husband and I contacted Comfort Dynamics to repair a broken drainage pipe. The leak was coming from the kitchen and the side door entrance. Comfort Dynamic came out to bust up the sidewalk and driveway for three days that week. They went into the kitchen and the side doorway. It took them another week to finish putting the pipes down. Comfort Dynamic gave us two quotes: one for about $5000 if they go through the kitchen floor, and another for $9000 if they reroute the pipe outside the house. My husband told them to do the cheaper amount, which was the $5000. But the pipe was not broken under the sink like they thought. They added 6390 more money to the price. Comfort Dynamic called us to sign another contract on March 20th. It has been a month and some days, and our kitchen has not been the same since before March. My sink and cabinets are still in the dining area of my house. My husband and I have been calling, but they keep giving us the run-around. We are tired of eating out and washing clothes outside our own house. I am still waiting on an itemized bill because this price seems high.

  

  Business Response

  Date: 05/09/2025

  This home has a drain leak where water is escaping onto the carport. The customer was quoted a repair price of $4011 and a replacement cost of around $9,000. The homeowners decided to try the repair first against the better judgement and recommendation of our experienced plumbers, knowing the type of material used for the drain and its age that would have a low repair success rate. Upon getting down to the piping it was brittle and falling apart and the homeowners were on site with us and we showed them that there is not a good piece of pipe we could tie onto. So the spot repair was not possible and must go the replacement route. The homeowner signed off on the increase in investment with a little bit added to cover the cost of the labor of the failed spot repair, which was discussed beforehand with the client. This process took us approximately four days to complete, we cut their driveway and finished the job. In our agreement and scope of work, we are not responsible for putting the flooring back. The only thing we would be responsible for was to get the concrete back in the hole so the customer can put their flooring down. Here I am quoting exactly from the scope of work signed off on: "Homeowners will be required to have a third-party fix their floors at full cost being to the homeowner." 

  We even went the extra mile to hire a subcontractor ourselves to go out and pour back the concrete in the driveway (which is never in our scope of work, but did for the sole purpose of top notch customer service") The sub got their floors up to foundation level, poured back the driveway, and it is currently in the customers hands to get their floors done, to put their cabinets back in place and then yes, we will go reattach the fixtures. The action item is currently with the customer to get that done.  

   

  Customer Answer

  Date: 05/13/2025

   
  
  Complaint: 23240315
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Raven Becton

  Customer Answer

  Date: 05/20/2025

  The statement was incorrect because Tim said out of his mouth that he would replace the floor where they had busted it up. When they first came into the house, they said they could not replace the tiles, which we understood. While they were digging, they could have stopped and said they would not be able to replace the floor to its original form. But no, Trey also said they will build it back to its level before they busted it up. When Comfort Dynamic came into our house, we did not know our floor was built up with 2 by 4s and plywood. We just wanted them to be fair and do what they said. My husband told them to dig to see if the pipe could be fixed. We understand the price for that. Comfort Dynamic needs to explain the over 9000 dollars they charge, that Trey said put a little extra on, you might not need all that. We asked for an itemized statement of all the expenses. We have not received anything from them. 
   We have been without a kitchen for two months. No water, holes in the floor, and spending unnecessary money on food because of no kitchen.  We have a working washer and dryer at home, but going to the laundry mat. Comfort Dynamic crew threw our siding from our house away and our pipes up under our sink. We have used Comfort Dynamic on two other occasions.
  The insurance company can get an itemized statement, but a problem for regular citizens. We have been calling them, leaving messages with the answering service, emails, and texts no response. That is why we wrote a complaint to the BBB.
  
  

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for services that were not able to be completed. I had a few outlets that were not working in my home. The repairman tested all the outlets and determine that the outlets could be fixed. Also said that I need to update the circuit box. Total cost *******. However, once the work was completed, the non working outlets still did not work. He went inside the the attic and explained that the wiring was behind a wall and that I would need to have someone to remove the wall before repairs could be done. He said that he could run a line from the attic to and attach it to the wall inside the home. I said no and that once I pay the loan I would consider my options.i few days later I called the company asking for a price adjustment because now Im being charged for repairs that were never completed. It took 4 months before anyone came to inspect the work that was not done, only to offer me a credit for further services, but admitted that I was overcharged. I was also told that I could not receive a partial refund, because this was a loan. However, I called **************** explained my situation, and it was explained to me that all comfort dynamics had to do was cancel the loan and and recharge the correct amount. Also I had made numerous requests for a copy of the contract and as of March****** , received nothing. Date of service was November 2024. Also, when I was finally able to speak with a manager, (on the phone before he came to my home), he said that he couldnt understand the repairmans work order. As of today, March ******, no one has contacted me.

  Customer Answer

  Date: 03/08/2025

  Comfort Dynamics has credited my ***** FARGO account 2,900.00

  Thank you,

  Customer Answer

  Date: 03/13/2025

  I was issued a credit in the amount of *******. Thank you.

  Thank you, to the managers at Comfort Dynamics.

  Customer Answer

  Date: 03/14/2025

   
  

  From the CONSUMER:

  Sent 3/13/2025 6:45:08 AM

  I was issued a credit in the amount of *******. Thank you.

  Thank you, to the managers at Comfort Dynamics.

  
  

  
  

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2023, Comfort Dynamics responded to address issues with my main water line. Upon their arrival, I warmly greeted the technician who promptly began working on the line. After a couple of hours, the technician encountered difficulty retrieving their drain snake, a situation they expressed as unusual. Seeking assistance, the technician contacted their manager, who also struggled to resolve the issue. Per the manager, the drain snake was stuck due to a possible break or shift in the pipe, yet the line was never recorded with a video before the drain snake was inserted into my main line.On December 26, 2023, I inquired about financing options, only to find out I was ineligible. Faced with the dilemma of affording their services, I expressed my concerns to the company regarding the unresolved situation and the financial strain it placed on me. Despite ongoing communication through emails, calls, and texts over the following month, a resolution remained elusive.On January 12, 2024, the technician returned, recorded a video, and sent it to me, though it was challenging to view. My attempt to address this issue went unanswered. On January 18, 2024, I reiterated my financial constraints to the manager, questioning responsibility for the pipe's condition. Their response of matching a quote from a licensed plumber felt illogical, given the escalating plumbing problems I was experiencing.The proposed repair costs of $2800 for a spot repair or $3100 for a full line replacement seemed exorbitant, especially as my plumbing issues persisted, causing backups and functionality problems. I believe that the company should take accountability for the situation and rectify the line at no cost, considering the escalation of the plumbing issues post their initial intervention.

  

  Business Response

  Date: 04/18/2024

  Let me 1st apologize for delay in response to the complaint and also to the customer up until this point of resolution.  I just called the customer but did not get an answer.  I left a text message to call me back.  I want to fully understand the customers concerns so that we can rectify the situation.  We are in this business to ensure our customers are completely satisfied and we make every effort to do what is feasible for both parties.  However, I need to understand the exact issue for the customer. 
  
   
  
  Please advise.  Thanks.
  
   
  
  ***********************
  
  Accountant
  
  COMFORT DYNAMICS

  Customer Answer

  Date: 04/18/2024

  The company came out on March 18th and rectified the situation. 

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction is 7 September ******. The amount of money Comfort Dynamics is charging is $2390.00 3. The business commitment was to provide, wire and install receptacles including wiring for a mini split at the desired location of my choice along with installing a ceiling fan that I (the customer) purchased.4. The nature of my dispute is the company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) is not licensed to perform work in the ******************** and I was told from the company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) that they were licensed and they can pull a permit for the ********************. The company has performed a percentage of the work already and was told that they would come back out to finish the remaining work that needs to be done for project completion. This is was told to me as i was unaware they were not licensed to perform work in the ********************. The company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) has offered to only credit 10% but that does not help me pass inspection in ************, **. I have to get all trades inspected Electric, HVAC, Plumbing and any other trades to ensure quality installation. I can not pass inspection with out the company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) pulling a permit for work in ***********. I'm at a huge loss of over two thousand dollars ($2000.00) because of lack of communication. The company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) should not have performed the work if they were lacking a permit for ***********.5. The company (Comfort Dynamics Heating, Cooling, ************************************************ located in *******, **) general manager has sated they are willing to give a credit of only 10%.6 Invoice number: *******

  

  Business Response

  Date: 10/26/2023

  We have been in consistent contact with ******************** and have addressed all his concerns. We agreed on a fair price reduction that ******************** is good with, and it is our practice to make customer satisfaction the priority. We are working towards finishing this job in a professional and timely manner. The goal is to resolve this matter with the customer.