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Business Profile

Home Builders

Crosspoint Homebuilder, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Felisha B.

    Date: 10/26/2022

    Felisha B.

    Date: 10/26/2022

    Omg, I should've done my research prior to dealing with this builder !! The foolishness started when some of my selections that were picked 4-5 months ago became discontinued. The remaining selections didn't match my cabinet choice, but the upgrade selections did. ****** wouldn't even compensate me for the inconvenience ! He rather charge me $1500 because it was a "upgrade" item. Next, he installed the wrong ***************** I paid for a double oven electric ****** ****** "kept" installing a gas stove. I complained for months about the cabinets & didn't get the accurate cabinets installed until a week before closing. Now, since I've closed; I can't get him to address the remaining issues that were promised to be repaired prior to closing. For example, the sheetrock in the garage is still damaged (even spoke to him in person abouttge damage), a hole appears in the brick & needs to be filled with mortar, nails sticking out of the cabinets, the shower's vertical accent strip is shorten, locks on "all" the doorknobs were installed backwards, & the dishwasher doesn't work ! I've emailed him several times & all my emails have gone unanswered. This morning one of my toilets clogged up & I can't even get it unclogged. I've only been in the house for a week & shouldn't have any issues !! Also, he has a worker by the name of ******* that goes around impersonating himself as being the builder's Overseer. Come to find out, ******* didn't have any authority, still in orientation, & only been there for 2 weeks. The truth came out when my *********** realized that our requests were still being ignored. My realtor informed me that all builders have issues; however, none of the magnitude of what Crossingpoint has displayed. ****** is solely about making (taking) money & NOT constructing a person's dream home. This entire experience has been a complete nightmare. He only wants your money & produce shabby homes ! They're cute on the outside, but a hot mess on the inside. Dont invest

    Crosspoint Homebuilder, LLC

    Date: 01/10/2023

    Thank you for taking the time to provide us with your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the ***** but going forward will ensure this does not repeat itself. We have changed supervision(************************* ************************************ over our warranty department in the recent week and were inform that you was able to contact our warranty department and that they have begun the process of getting these items taken care of. Your happiness is our priority, and we would love the opportunity to make things right. If you have any questions or concerns please contact us at *********************************

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