Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ceiling fan in my room that has a wall switch that no longer works. It is able to turn on and off the fan, but also dim the lights so they can fade on or fade off. This way the light can be halfway on with less light, and also turn the fan on to power level 1, 2, or three. This way we can have the fan on low, medium, or high. I'd like to replace this wall switch with your product that looks like it does the same thing. It's hunter model number *****. The question I called into your main customer service number with is, will this switch work on my current fan. The fan has wiring from the fan through the ceiling and down the wall to the switch. I'm not sure if the wiring is only power for an up and down toggle switch, and the current switch that doesn't work, is communicating through that wire, or remotely. Also, I don't know how this fan and light wall switch, that has the ability to select different speeds and dim the light, communicates via through the power line, or is a remote control that communicates through the airwaves. When I called and spoke to your customer service agent, they could not help me at all. They were located in another country, and rather than help me, he said he could not help me. I asked to speak to an agent in the West, and he declined to transfer the call. I'd like to talk with an experienced electrician in your company, that is located in *****************. Please contact me so we can work through a solution. I want to purchase your products, but I need help determining which one will work for my situation. When contacting me, please provide your full name, direct phone number, direct e-mail address, the hours you're available, and the best time to reach you. Thank you so much and take care!

  Business Response

  Date: 12/23/2024

  We stand behind our products and are sorry the customer is displeased with our Customer Support, as we strive for satisfaction with our support and appreciate our customers wanting them to have functioning ********************** and ********************** products.
  
  Our support team has explained that we will need to have the fans model number in order to assist with any compatible controls questions. Fans that are pull chain fans can accept most controls, but fans that operate solely by controls can only use some of our accessory controls.
  
  We do not have customer facing diagnostic/engineering teams (and they would also need the fans model number to assist) and have reached out to the customer on their ticket requesting the customer reply to that ticket for assistance.  Once we have the information needed, the fans model number, we can review the specifications of their fan and which controls may be compatible.
  
  We look forward to assisting the customer further.

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22716191
  
  I am rejecting this response because:

   

  I did reply back to the email that was provided with information. The customer service agent, who is not an engineer again, did not state correct information. I don't think they even knew about the subject on which they were writing. I was originally writing in about a wall switch made by hunter, and I previously supplied the model number. That item should work on any brand, not just hunter, as it is a wall switch. It's a generic item that many different manufacturers, and those manufacturers not connected with a fan, manufacturer. You need to have your engineers available to speak with someone that can troubleshoot these simple items. Who you have working for you in other countries is not doing that. Please bring these jobs back to *******, please provide Engineers or qualified persons that understand your products and allow them to speak to your customers. Other companies do this, such as various us may garage door opener companies. Why can't you do this? I guess I will be happy to buy from another company since you do not want to service me on even purchasing new products. It's not even an old product, I'm trying to give you new business and you don't seem to want it.

   

  If you can't help me before I purchase a product, you certainly can't help me after I purchase one. I want to hear what you plan to do regarding my case, and in the future. Awaiting your response.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 12/30/2024

  We will be delighted to assist the customer, however we have not received the needed information, this fans model number, to be able to determine if this or another control will be a compatible control for the fan.  

  The photo that was supplied of the fan, appears to have no pull chains, in this case the Wall Control ***** the customer is inquiring about will not be compatible. Any pull chain fan can accept any new control, fans that operate solely by electronic controls are only compatible if they are newer fan models due the changes in technology.  
  
  We will be able to assist the customer once we have the fans model number, in order to review the fans specifications and to determine if there are compatible controls.  

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter Fan Model ***** and installed it. I have been trying for 4 days to get Hunter Fan to respond to a support request for the SimpleConnect app. I cannot get the app to connect to the fan. I called on 12/16/24 and went through the prompts to the SimpleConnect support and I was told that I had to submit pics and a lot of info via email, which I did (Ticket *******). I was told that ************* support was email only and I would be contacted within 48 hours. It has been 96 hours and I have still had no contact. I have reached out to Hunter Fan for a status and I get no response. Hunter Fan does not respond and it has become apparent that they do not intend to.

  Business Response

  Date: 12/30/2024

  We sincerely apologize for the delay in response from the WiFi team, this is the only department that can assist with WiFi connectivity issues, some delays may have been due to holiday hours.
  
  Customer Support only gathers the information needed from the customer for the WiFi team so they can review fan, WiFi, location and other specifications prior to reaching out to the customer. 
  
  The WiFi specialist has reached out to the customer by email and also requested if the customer was available for a call on 12/27/24 or today 12/30/24.  If the customer replies to the WiFi specialist email on ticket ******* they will be in direct communication with the correct department for assistance.
  

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22710841
  
  I am rejecting this response because:

  The poor excuse for the delay is unacceptable as I called in over a week before the holidays and it took far too long to get a response from Hunter Fan. I was told ***** hours. It took 2 business weeks to get a response. The response I received was a canned response with basic instructions that could have been provided the very first time I called. Due to the fact that it seemed like I would not get a response, even after **** *. at Hunter Fan ccd me in a message on 12/20/24 that said: Please assist this customer as soon as possible. He has now gone to the BBB, I decided after 5 more days of no response to remove the fan and return it to the store it was purchased from.  I purchased a competitor fan that works flawlessly. Hunter Fan support was rude,dismissive, non-communicative and the absolute worst I have ever experienced.  They treated me like a problem rather than a valued customer. I will not be doing business with Hunter Fan ever again.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/30/2024

  We are very sorry for the customers experience this is certainly not the way we intend to treat any of our valued customers.  

  We have shared this experience and comments with our team.

  
  

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22710841
  
  I am rejecting this response because:

  Hunter fan has this process in place knowing full well that it is seriously flawed. They make no mention of even trying to correct the issue or that it would be brought to the attention of executive leadership. All it is is a poorly worded and empty apology for serious issues with their support and serves to underscore their disdain for customers.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 12/31/2024

  We are sorry this customer has had this experience, the process is not flawed just this particular case had a longer than normal response time.  As the customer has already replaced the fan with a non-Hunter fan and no longer needs assistance from the **** team, we have closed the case on our end.

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fan and had it installed. I am unable to connect the app because the code provided was in correct for the fan pairing I was on the phone ***** and I could not hear her over her dog barking

  Business Response

  Date: 12/12/2024

  We are sorry to hear the fan is not connecting to the app and that there was noise interference with the support call.  

  We will be reaching out to customer to replace the fan with a copy of the receipt per warranty requirements.

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22678273
  
  I am rejecting this response because:
  Hunter knowingly continued to sell fans that it knew were sent out with incorrect pairing codes and I incurred installation costs and will have to incur additional costs to have the fans swapped out.

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 12/17/2024

  We stand behind our product and our warranty, not all fans have experienced this issue with the wifi app not recognizing the code and we are very sorry this customer has had this experience.  We have replaced the fan and sent the Hunter-paid return label to have the fan with the ** code not working return to us per the fan replacement process.

  Per the Warranty installation or re-installation charges are not covered by Hunter Fan company. Our fans are designed to be installed by homeowners, if the homeowner is not comfortable or able to do the install, a friend or relative would be able to install any of our fans with their easy to follow step-by-step instructions.  See the Warranty link: *******************************************************************************;

  Also, Hunter recently teamed up with ***********, the largest home improvement service network in the *************, to offer ceiling fan installation. A project advisor can help scope the project and find a qualified pro screened by ***********. Customers can call ************ to find out more and submit an install request!

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2014, we bought two Hunter ceiling fans. We do not have the original receipt or it has faded and we cant tell. One of the fans motor went out. We do have the Owners Guide and Installation Manual, with the date of purchase, model number, store where purchased and town purchased in. The Hunter business is refusing to warranty the fan without a receipt. The fan has a lifetime warranty. They offer us to purchase a new fan with a discount. They say the warranty is null without the receipt. The warranty also states to have other document that establishes proof of purchase. We have the warranty itself !!We have tried several times asking for help on this replacement. To no avail. None of this seems right or fair !! Thank you for your help. **** ******

  Business Response

  Date: 11/25/2024

  We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document.
  
  Per that Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser. Another document could be a statement from a store's credit card, membership showing the purchase or a gift receipt listing the fan purchase. Photos of a fan installed, Owners Manual, or original box is not proof of being the original purchaser. Almost any warranty would require a copy of a receipt as it either has an expiration date or needs to establish original purchaser*.
  
  Hunter fans can be purchased on other sites (not sold by Hunter) that are used or refurbished and as such carry no warranty as the purchaser is not the original purchaser* for the Warranty. This is also a reason a receipt is required to establish whether the fan carries a warranty.
  
  We appreciate our customers and want them to have functioning Hunter products, as a gesture of good will, in the case of a customer not having a receipt to validate being the original purchaser* we can offer a discounted Loyalty Program that allows the customer to purchase on our website, and receive a valuable discount on the order. This is a great program, especially if customers are wanting to add more fans, lighting, or accessories. We have offered our Loyalty Program to the customer as they do not have or are not able to get a copy of the receipt.

  Warranty link: *******************************************************************************;

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter portable fan from ********** September 2022. It shows a 5-year warranty on the motor. The fan stopped working October 2024. I emailed the company my original purchase receipt and explained the problem. I was informed that they no longer make my fan and no parts are available to repair it, thus rendering the warranty useless. **************** offered no further explanation, ideas, or help. They gave me a toll-free number to call, which was routed to *********. ********* said they cant help.

  Business Response

  Date: 10/16/2024

  Even though the support for this product is handled exclusively by Home Comfort per the Manuals Warranty document and not Hunter Fan Company ceiling fans Customer Support, we have reached out to the customer and offered a reimbursement of the purchase price as a courtesy to resolve their concerns.  
   
  The customer has accepted this offer of a refund and it has been submitted for processing. 

  Customer Answer

  Date: 10/16/2024

  Thank you for the prompt reply. I will be happy for this case to close once I receive a refund in 6 weeks. However, the companys response to BBB regarding my complaint was misleading and inaccurate. The fan manual referenced only a physical address to which I suppose I could write and mail a letter. Because this is 2024, I did an internet search for support and located the email address and toll free number for Hunter Fans. A search today for the company referenced in their reply to the complaint brings up the same information I found in the first place. Although I appreciate their offer to refund my cost, the warranty is still essentially worthless unless one is willing to escalate to consumer protection organizations such as yours. 

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I puchased 6 Hunter fans in April of last year. Since then 1 of the fans has been having issues. It will not adjust speed, it vibrates heavily, and it gets warm to touch. I called Hunter to see about how to repair it. I was quickly advised that it is DEFINITELY not a motor issue, however they wont warranty the part because it is not a motor issue. What a joke. So they clearly do not stand behind their products. In fact they told me the fan is now discontinued, they have 0 parts on hand, and wont help me at all. But they did tell me where I may buy said part. Atrocious product support.

  Business Response

  Date: 10/09/2024

  We are sorry to hear the customer is having issues with their fan. We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a Limited Lifetime Motor Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document.
  
  We do not have any communication with any customer using the email or the phone number listed in this case.  If the customer can provide the phone number or email used to communicate with our Customer Support team, we can review the communication and follow up with the customer.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 hunter fans from ******, order info included. As I am disabled with *** a senior, it is impossible for me to install these fans. So I hire a handyman, **** **** to install the fans. He charges $60 an hour. He began the installation on March 16, but soon ran into trouble as the remotes would not pair with the fans receivers. The physical installation took about 20 minutes per fan. The remainder of the 4 hours was spent trouble shooting the remote issue with Hunter Fans tech support.Clearly three of the receivers in the fans were bad. Hunter agreed to send out new receivers. They arrived and **** returned on March 24 for 3 hours to install the new receivers. All of the time was spent on the phone with Hunter tech support trying to get the fans paired with the ********** this point, my fans are working but I have spent $420 in labor for installation. Of which only $100 was for physical installation. The remaining $320 was working with tech support to get the fans to pair with the remotes.I am out of pocket:Fan purchase$. ****** Labor For Installation$. ****** New receivers$. ***** Remote control technology if over 60 years old. It is fraud to sell these fans that cannot pair with the fans. Hunter had no explanation. ost common issue, the remotes.

  Business Response

  Date: 10/15/2024

  As this was a highly unusual case the customer has been refunded by ******************** and the retailer.  

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6.22.24 #****** ORDERED (6)52" ORIGINAL OUTDOOR FANS $649.99 SALE $494.00 EACH FOR CUSTOM BUILD OF BEACH HOUSE. ELECTRICIAN READY TO INSTALL FANS BUT UNABLE TO SINCE CAST IRON MOTOR WILL RUST ,NOT FOR OUTDOOR BEACH. I HAD HELP FROM HUNTER *** WHEN ORDERED. WEBPAGES CLEARLY STATE HASSLE FREE FREE RETURNS AND WHEN I CALLED SINCE DIFFICULT TO FIND HOW TO RETURN, *** SAID IT HAD TO BE WITHIN 45 DAYS. VERY DIFFICULT TO FIND RETURN POLICY AND NOT ON WEBPAGE WHEN PLACING ORDER LIKE LOWES , **** DEPOT WHO CLEARLY STATE WHEN ORDERING THAT THEY TAKE BACK WITHIN 90 DAYS. I SPENT ALOT OF $, ALOT OF TIME TRYING TO FIND CORRECT FANS WITH HUNTER *** WHO LED ME WRONG. THEY WILL NOT HELP ME. VERY DECEPTIVE ADVERTISING. I WOULD NOT HAVE ORDERED FROM THEM IF I KNEW RETURN WAS 45 DAYS AS I AM BUILDING A CUSTOM **** RELYING ON BUILDER'S TIMELINE. PLEASE HELP

  Business Response

  Date: 10/08/2024

  We are sorry the fans purchased in June 2024 are not going to be compatible to the installation location.  
  
  The return window is 45-days as stated online and on the order.  We have offered as a one-time courtesy and opportunity to replace the fans from our ********** collection, these fans are designed for salt air/water locations. Once purchased we will re-open the return window for the customer to return the 6 fans from the June 2024 order.
  
  We are waiting on a reply from the customer on this offer to proceed forward.

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *******

  ************************

  ******, NC 28037

  
  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $329 for a Hunter Key Biscayne Fan. The cage that holds the glass in for the light, rusted and this is an outdoor fan. It's an eyesore! Called Hunter and got the run around was placed on hold like 4 times. Was told I need to pay $45 for the replacement part plus $10 shipping. For a $329 fan this in UNACCEPTABLE. Perhaps that's why your reviews are so low on the BBB site!

  Business Response

  Date: 09/13/2024

  We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document. 
  
  The customers fan model is a Damp-Rated Outdoor fan, this rating of ceiling fans are a great for covered patios, screened porches, and other areas that are not directly exposed to rain, snow, water, or moisture.  Outdoor fans can rust, especially in areas close to Salt water/air, there is no way to prevent rusting completely and recommend customers in those areas purchase fans from the ********** collection which has stronger rust prevention components and the finishes are warrantied for 3 years vs a standard parts warranty of 1 year.  See the link below.  
  
  We will review the recorded phone call but we see an email was sent to the customer after the call dropped, requesting photos of the rusted part and a copy of the receipt of purchase, the customers ticket is still open waiting on those requested items.
  
  WeatherMax fan link: ****************************************************************************

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22276843
  
  I am rejecting this response because:

  I should not have to pay $45 plus $10 shipping for a fan that cost over $300 dollars.

  if you stood behind your products you would offer the part and not make your customers feel uncomfortable and like they are lying which is how I felt when asked for a picture of the rusting.

   

  furthermore your response is total garbage as far as solving the problem.  Recommending a different product line does nothing to solve my issue.  There is no way that part costs you $45 so you are attempting to profit from the original sale as well as faulty parts.

  i find this an unacceptable resolution.  

   

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/13/2024

  We are not implying anything toward the customers claim.  As the customer is reporting an issue with the fans finish a photo of what is visible or experienced and a copy of the receipt of purchase is required, this is the same for any case of damage or warranty.  
  
  We will assist the customer once the photo of the damage/rust and the receipt are sent to **, we have resent the email so the customer is able to direct reply to their ticket and prevent any further delays in resolution.  
  
  Supplying the information about our ********** collection is important to share with customers who have outdoor fans to ensure the fans they have chosen to install are appropriate for their environment and expectations. 

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22276843
  
  I am rejecting this response because:

  Please close this.  I will never purchase an overpriced Hunter fan that was advertised as an outdoor fan and is covered on a patio yet rusted.

  Terrible products and even more terrible service.

  
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/13/2024

  We are sorry to hear the customer does not wish to provide a photo of the part with rust and a copy of the receipt of purchase for us to assist the customer.  We will close the customers ticket per their request, however should the customer wish to provide the needed information they can reply back to their ticket and it will re-open their case.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB: I purchased a Hunter fan, model "******* 44 in. Low Profile LED Indoor Brushed Nickel Ceiling Fan with Light Kit and Universal Remote." To my dismay, the CR2025 battery included in the box did not work. I reached out to Hunter customer service on 8/31 and have not received a response. I subsequently reached out to the vendor, *********** about a replacement battery and they told me to contact Hunter.

  Business Response

  Date: 09/12/2024

  We are sorry to hear the battery was not functioning for the customer, we include them as a courtesy so customers can check the function of their new fans upon installation. We do not carry them in our inventory for sale or replacement and apologize again that the included courtesy battery was not functional.
  
  Our Customer Support team had replied to the customers email on Friday, 09/06/2024 that batteries are included as a courtesy and are not available to be ordered/replaced.  
  
  The Remote control battery is a common battery and can be purchased at most retailers, Wal-Mart's, drug stores such as ********* or home improvement stores, The *********** ****** or Menards.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22273986
  
  I chose Hunter Fan because of its reputation for quality and reliability, so this experience has been incredibly disappointing. I expected better from this company but now see it is severely lacking in the customer service department. Never buying another Hunter fan again! 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/12/2024

  We appreciate our customers and want them to have functioning Hunter products and are sorry the customer is so displeased with our customer service, we strive for satisfaction with our support.  
  
  As the part is a courtesy included with our fans and not part of our inventory, our **************** team is not able to place an order or we would have been delighted to send one to the customer.

  Many companies have stopped including batteries with their products as it is impossible to know if one is at full capacity or functioning after packaging/warehousing and prior to shipping.