Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called into the Hunter customer service number to get a replacement for a Hunter fan remote model number K5580-04. A remote control for my hunter fan that stopped working in less than sixty days of usage. I even tried replacing the battery and troubleshooting before calling. The whole customer experience throughout the call was terrible and unprofessional. I had the model number of the remote ready and provided all of the information asked by the representative. The hunter representative clearly had no intention of helping or even providing an acceptable amount of customer service. He advised they did not have the remote model in stock. Instead of providing myself a mere minute or two to find the model of my fan to see if their universal Hunter remote would work with my fan he was quickly tried to push me off of the phone (several times). Once I provided their own model he still suggested I email someone instead of helping the customer with a defective product who was talking with him and waited to talk with him. He clearly was barely paying attention going in-between calling me *** and ma'am (when he was not interrupting me on the call). When I politely asked for a supervisor he grilled me on why I was requesting a supervisor. When I told him for the poor customer service I received on the phone call he grilled me on what was wrong instead of simply transferring me to a supervisor. All I want is a replacement K5580-04 remote for my fan or a universal remote which is not ideal but that would work for my fan. Not to be berated over the phone by your employees who do not care at all. Their is literally boxes of these model fans in every ********** / warehouse where a remote could be pulled from. The fan is already mounted I just want a new remote that works to pair to my existing mounted fan. I was not upset when I called, and instead just wanted a solution.

  Business Response

  Date: 09/10/2024

  We appreciate our customers and are sorry to hear about the customers interaction with our Customer Support team, this experience is never our intention with our customers.  
  
  We understand that the customer is in need of a replacement remote due to it not working properly, having to press the bottom a few times for it to operate.  Parts are covered by the 1-Year parts Warranty to the original purchaser with a copy of the receipt of purchase.  This process is handled via email so the customers can supply the receipts and have the warranty verified and if needed, to send return labels when fans are warrantied.
  
  We have reached out to the customer and requested a copy of the receipt of purchase to verify any possible warranty claim for the remote, and to assist them further.
  

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 3, 2024 called Hunter ************ on hold and no one answered/per recording after entering ceiling fan remote question/ Model #*****/model#***** , per auto system call back in 20 min. No one called after waiting over an hour. Called again on hold over 30 min, finally after 2 hours ******* called after I asked question how do I find replacement remote control where I don't have to the capability to act as a electrician and get on top of a ceiling fan and connect electrical wires, loosen the collar to pair and or connect nuts to a ceiling. I asked is it possible to purchase a remote control replacement without the electrical steps? ******** asked to send pics via email as I sent over to him, wasted my time and struggle in getting the model# and pics of the back of the remote to him- yelled at me at least 4 times. After the 5th time I asked for a manager as he refused to do so and said no one is available, I said I'm calling during business hours, no reason for a manager to not be available. I finally got transferred to a ****** so called supervisor, is hard to believe! where its apparent to me this company is not accountable for the unprofessionalism and rude rep ******** I asked where can I get this remove as she didn't want to take the time to tell where on Home depots site and amazons site where I can find the item or item# , I asked after I spent hours on the phone for assistance if she could provide free shipping and she; of course said NO. There's a reason why this comp is rated a ONE as they hire anyone off the streets and talk to customers like we r some kind of animal or doormat, their moto is BLOW OFF customers-yelling at people is not the answer. Doing bad business is unacceptable and refuse to be accountable.

  Business Response

  Date: 09/04/2024

  We are sorry to hear about the customers interaction with our Customer Support team, this experience is never our intention with our customers.  

  We understand that the customer is in need of a replacement remote due a battery clip being broken.  We would be happy to send a remote at no charge along with the easy to follow step-by-step pairing instructions that do not required the customer to be on a ladder or access the wiring.  

  We will reach out to the customer to verify the preferred shipping address and proceed with the order for the remote.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three fans from Hunter Fan as part of this order. I kept one and returned the other two. The two fans I sent back were both received by Hunter Fan on August 7. I received a refund for one of the fans on August 9, but have not received a second refund for the other. I have contacted Hunter Fan's customer support about this four times, and each time, I have been assured that the issue will be escalated, but have received no follow-ups, and have zero confidence I will receive a resolution. What I would like is for the second fan ($144.57) to be refunded to me.

  Business Response

  Date: 08/19/2024

  We apologize for the refund delay, returns are verified and then processed.  One return needed a new return label that was email to the customer separately from the online return label.  
  
  This label is not associated to the order, and may create some delays in the refund process as that return will need to be manually linked to the order.   
  
  Also, even if multiple items return at the same time, they may not be processed at the same time.  Both fans have been refunded and the customer should be able to see the refund within their credit cards next billing cycle.  
  
  Total refund on order is $289.14.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Purchase 5/26/2024 Replacement light cover for a Hunter ceiling fan that broke over my sons head in bed for no reason. The replacement that Hunter sent was the wrong product and it arrived broken in the box. I have been trying since June to seek the correct part or credit for the broken merchandise and I am not getting any results. I have made several phone calls to speak with someone, left a only to sit on hold for an hour and I have left voicemails. I have been trying to seek help via the provided email as well. The responses have been sporadic and I have been asked the same questions and provided the necessary information with no resolve. I was told in one response that the window for return was closed. I have asked to have a call from a manager because that was not the case. Their lack of response for wrong/damaged merchandise is not my problem the window was closed. Still no response.The case # of the email *******, ******* S has been the respondent. The purchase was made on my Discover for $68.23. Product number on enclosed invoice Model # K921001834, Catalog # K921001834. At this point I want full refund not a replacement.

  Business Response

  Date: 08/19/2024

  We are sorry for the delay in responding to the customer regarding the new glass being broken upon arrival.  We are currently experiencing higher than normal phone, chat and email volumes creating some delays in the response time.  

  Based on the customers order, the glass ordered is not the correct glass for the fan model number provided.  We have reached out to the customer via email with a resolution offer to replace the glass for free with the correct glass bowl and are waiting on the customers reply. We look forward to assisting the customer and providing a resolution as quickly as possible.

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product was returned to Hunter Fan and received on June 2 them as confirmed by them and ****** It has now been 51 business days since the return. I have not received a refund. I have called multiple times and am continually told it will be a different day to trigger the return. All the conditions on the return change and now I cannot even get a hold of anyone in the company to answer my question. I would like my money back ASAP. This is not a return in a timely manner. I even ordered an appropriate fan of theirs in the meantime. I will not do business with this company again as there seems to be no decision maker, no incentive to purchase again, no concern with customer service, or general business know how.

  Business Response

  Date: 08/13/2024

  We stand behind our product and our support and are very sorry the refund is taking longer than anticipated.  The Residential Customer Support team does not process the returns for the Industrial fans.  The ordered fan model is an Industrial made-to-order fan that has a different return process than our Residential fans. 
  
  The order was previously submitted for the return and refund process and we have reached out to the team to get an update on this customers refund to provide to the customer.  Once updated we will reach out to the customer directly.
  
  For Industrial fan models if customers contact the Residential Customer Support team we refer them to the Industrial team for assistance.  The contact information for the Industrial team is Phone ************ and Website returns ******************************************************************************

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22133958
  
  I am rejecting this response because: the residential side has been replying to me since June 1. They have never once sent me over to the industrial side until today. They have continually changed their response to me so this is just one more run around answer that I suspect will be changed the next time I talk to them.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/13/2024

  We understand this has taken longer than usual for the refund to process, it has changed which is why the customer was not aware that Residential Customer Support was escalating the information from the customer to get the Industrial fans return label and refund.  

  We now direct customers directly to Industrial to prevent such delays.

  We will stay connected to this case and update the customer as we are updated on where they are in the process of the return verification and refund process.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22133958
  
  I am rejecting this response because: I have talked with the residential side many times in the last two months. So you have bit recently changed the way you deal with things unless it was last week.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/13/2024

  We are continuing to work with the customer on their ticket and will continue until we have been updated on the refund resolution.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  ***************

  **********, OH 45208

  
  

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ceiling fan from Hunter Fan Company on 6/24/24. It arrived about a week later. When I opened the box, I saw that one of the glass light globes had been smashed during transit. I have been trying to reach Hunter ******************** for weeks now. All I've asked them to do is just send a replacement glass globe for the ceiling fan. I've sent pictures of the damaged globe, I've sent several follow up messages. I finally received an automated response for a message I sent on 7/26/24 and it stated that during high volume times, there might be a delay in response. That was WEEKS ago. How hard is it to just respond to your customers and do the right thing??

  Business Response

  Date: 08/12/2024

  We have reached out to the customer via email to request a copy of the receipt of purchase (required for any warranty) and a photos of the glass she had previously submitted, that for some reason is not visible to us.
  
  We are sorry to hear the fan arrived with a broken glass shade and sincerely apologize for the delay in responding. We have reached out to the customer via email to request a copy of the receipt of purchase (required for any warranty) and a photos of the glass she had previously submitted, that for some reason no other tickets are visible to us.
  
  We stand behind our product and our Warranty.  Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document.
  
  Per that Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser*.
  
  Once we have the copy of the receipt and the photo of the glass, to ensure we are searching for the correct glass we will be able to assist the customer.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ceiling fan thats under warranty, less than a year . I submitted the necessary Information they requested , purchase proof receipt and the problem, which is the fan died , stop working. They have failed to respond to my request and they dont answer the phones.

  Business Response

  Date: 07/29/2024

  We stand behind our product and our Warranty.  Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser.  Parts such as the wire harness is covered by the 1-year Parts Warranty.  Troubleshooting is required to diagnose the fan's issue and determine the warranty process.  
  
  We will reach out to the customer to assist with the 1st step, troubleshooting to determine why the fan stopped working, part or motor.  Then continue until we have resolved the issue for the customer.  
  
  We apologize for the delay in responding to the customers email.  There can be longer than normal response times during our "Fan-Season" where calls, chats or emails for support assistance and fan or accessory sales can create higher volumes of tickets/cases awaiting responses.

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  **********************

  Valrico, FL 33594

  
  

  Business Response

  Date: 07/29/2024

  We are delighted to report the customers fan is working. Customers fan is working after providing pairing instructions. Customer did not need to complete the full process as it paired prior to the pair button being pressed. The remote battery may still need to replaced.  

  We also provided a link to our How to Hub online at HunterFan.com which is a great resource for customer specific assistance. 

  How to Hub: *************************************************************;

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a fan on July 16 2024. Realized immediately after placing the order that it was shipping to the wrong address, since we moved just a week or so prior. Called Hunter fan to try to cancel or change shipping address within minutes of placing the order. Was told that they cannot cancel, but can re-route and will send me information to get in touch with ***** within ***** hours to reroute package. Did not receive a response from Hunter fan until 6 days later. At that point, I click the provided link to change the address to reroute, and found out that it was delivered 3 days prior to receiving the email, to the wrong address. I called customer service immediately to explain the issue and they told me that a new fan should be delivered to my new address since it was not my fault that I received the email too late, and to look out for an email within ***** hours to confirm shipment of new fan. I never got that email confirming that a new fan would be sent, so I called customer service again this morning on July 25.They told me this time that they shipped the fan and that it was delivered to the address entered. Completely ignoring the fact that they did not provide me with the promised opportunity to reroute the package. I had to do a chargeback with my credit card company this morning and I will know in 45 days if I get my money back. This company should be ashamed of themselves. Their representative that I spoke to today, *****, uncaring and unhelpful. I will never purchase from this company again, and I advise others not to as well.

  Business Response

  Date: 07/25/2024

  We are sorry the customer had this experience.  As the customer has filed the chargeback to receive the refund we will need to follow that process going forward.

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution, for now.  If the credit card chargeback is unsuccessful, per an email with *************************************, I will re-open this case to request a full refund from Hunter Fan.  

  
  Sincerely,
  
  ***************************

  ************************************

  
  

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22042208
  
  I am rejecting this response because the nuance of the situation was not considered by the credit card company.  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/09/2024

  The chargeback is showing as still processing on our end with no decision as of yet. We will reach out once we receive the formal decision from the credit card company.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22042208
  
  I am rejecting this response because I have received notification from the credit card company that they have closed their investigation and that Hunter Fan will be keeping the funds from the transaction.  I believe that Hunter Fan is using the credit card company investigation to stall reaching a reasonable resolution through the BBB.    
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/11/2024

  We understand the customer is stating they received notification, however we have not received notification and until we do we cannot make any decisions.  

  As previously stated, once we receive the formal decision from the credit card company we will reach out to the customer.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22042208
  
  I am rejecting this response because if I accept the response, then the case will close.  I will not close the BBB case until the matter is reasonably resolved.  
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/25/2024

  We did not reply to the customers 3rd rejection as there was no resolution to the Chargeback and the customer stated they were only rejecting as it would close the case.  "I am rejecting this response because if I accept the response, then the case will close.  I will not close the BBB case until the matter is reasonably resolved."
  

  We have received notification that the customer has won their Chargeback claim and they should have their funds.

  Customer Answer

  Date: 09/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ********

  , FL 34229

  
  

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 5 Casablanca fans from hunter fan. They were making a horrible high pitched noise and the lights would pop and flickering. They sent out three new fans. They did the same thing. I then reinstalled the fans because of customer service directions and refused to refund but had to work with company -STILL made the noises, the poping flickering noise. Customer stopped responding to me. So, I tried direct messaging. So, they started to work with me again. I reinstalled the one fan again and hunter fan said to remove receiver- our electrician did that. A conversation with our electrician with us on speaker said it was the receiver doesnt work with remote hunter fan sells with the fans as a separate purchase item. But the remote isnt designed to work with fans. So, then hunter fan said get new fans but had lots of restrictions that they never said before. But we tried to work with hunter fan. So we got a new fan type from hunter fan. We installed it Friday and the electrician and us were so upset because this one makes a low humming noise like you have an electric lawnmower constantly on. We have followed hunter fan directions to our detriment. I installed the fans 9 times and reinstalled 6 times at ****** a pop for an electrician thats *******. I want my full purchase back and hunter fan to take back their fans without their ****** restrictive return policy. And if there is an attorney who wants the case- we are looking. This company should have done the right thing from the beginning and let us return the entire purchase and refund our entire purchase without repeatedly try to work out their product issues on our pocketbook.

  Business Response

  Date: 07/23/2024

  We are so sorry the customer has had this highly unusual experience with so many fans.  
  
  We stand behind our product and our Limited Lifetime Warranty. Per that Warranty troubleshooting is required to diagnose the fan's issue to determine what is needed in order to send the correct part(s)/fans to get the fan and light functioning correctly. The Warranty is not related to returning or refunding a fan order.  
  
  We appreciate our customers and want them to have functioning Hunter products, in this case, as this is an unusual case, we are having all 6 fans returned to our team for review and will be issuing a full refund of the original order once the fans are returned.  

  Hunter Fan Company has provided the ***** return labels for the 6 fans, 5 ordered and one recently sent as a replacement and look forward to assisting the customer further.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22029977
  
  I am rejecting this response because:
  I want to make sure they are taking back the remotes too? Full purchase price for the entire order.   I am getting the electrician out to remove fans. It looks like I wont have them removed until end of August based on schedule.   I will send two fans first. Then, the other four fans with remotes.

  Thank the company for being understanding but customer service basically said something different than their responses.  I have all emails and all direct messages. So, I felt my only recourse was the BBB.  

  PLEASE confirm a) total purchase with remotes b) end of August 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/24/2024

  The offer is for a full refund of the order, once all fans + remotes are returned and verified, the return labels are valid for 60 days.  Customer Support was following the Limited Lifetime Warranty process, we are offering a different resolution outside of the Warranty as the issue is so unusual.
   
  We have updated the customer that the uninstall can be completed by anyone comfortable on a ladder, a friend, relative or handyman service and provided the installation manual for assistance.  
   
  Also, if they no longer have the fan boxes for the return, they will need to locate boxes for the return of the fans.  We have ordered the 6 Hunter-paid return labels to be emailed to them.   
   
  The customer can reply to the email sent to them explaining the offer for any questions about the return/refund process.

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  we Have the boxes the fans were sent in  

  We witnessed what the electricians (3) different companies went through  to install and reinstall the fans. They said these fans are outdated the way they are designed to be installed. These fans are a Lot of work beyond our skills   We have shared that with hunter fan repeatedly before.  Hunter fans will be returned within 60 days  by September 25,2024. 

  
  Sincerely,
  
  ***************************

  , CA 90815

  
  

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 Hunter Fan ceiling fans, model *****, through Lowes. One of the fans was delivered with a broken light globe. I initially contacted *****, and was told to contact the manufacturer. On Monday, July 15, I called the Hunter Residential Support number *************) from my home phone *************). I was on hold for over an hour with no one picking up during that time. I used the Hunter web site (*****************************************************************) to send an email, then a second email. I have received NO response to date. I then attempted a chat (**********************************************************************************************************************). The chat failed to proceed beyond my statement of the problem. I subsequently received emails repeating the chats to that point. I responded to those 2 emails, repeating the problem. The only response I have received is "Thanks for contacting us! Your request (*******) has been received. Due to higher than normal volumes, response times may be delayed. We will happily assist you as fast as we can." I then submitted a 1-star review on the Lowes web site for that model under the name *********, focusing exclusively on this issue. Hunter responded with: "Oh no, this is certainly not the experience we want our customers to have. Please know that our team is fully committed to getting this issue resolved. Please reach out to us at ************** or **************************************** or chat with us via hunterfan.com for further assistance. ~********". This is the same telephone number I tried a week ago with no one picking up. As I write this, I have called again from ************ and so far, no one has picked up. The message (both times I called a week apart) that the line is unusually busy and that wait time will be over 10 minutes. So far I have been on hold over 45 minutes. I want a replacement light globe to replace the light globe that was broken in the box.

  Business Response

  Date: 07/23/2024

  We are sorry for the delay in responding to the customer regarding the glass being broken in the box of the new Hunter ceiling fan as we are currently experiencing higher than normal phone, chat and email volumes creating some delays in the response time.  

  We have reached out to the customer via email with a resolution offer and are waiting on the customers reply.

  We look forward to assisting the customer and providing a resolution as quickly as possible.