Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter ceiling fan model ******************** 2019 and had it installed. I recently had to change the bulbs in the light kit. The diffuser, instead of having set screws or being threaded, has a cockamamie detent that is extremely difficult to work with; as a result the diffuser fell down and shattered into a thousand pieces. I called Hunter and was told that the part is not in stock, and they do not just sell the diffuser but the entire light kit, which costs around $75.00. Worse yet the part is not in stock and would not be available for months. The breakage occurred due to a faulty design, and they do not have parts available much less at a reasonable cost. I asked them for a replacement fan and was not given anything. These people are ridiculous.

  Business Response

  Date: 01/08/2024

  We stand behind our product and want our customers to have fully functioning fans as designed (with the glass installed).  
  
  As the fan has been installed since 2019 and the glass fell only after being re-installed after changing of the light bulbs, it does not appear to be a faulty design as mentioned in the claim.  The twist lock glass is designed to be secure when installation is completed per the manuals instructions.
  
  The glass is sold as a set with the fitter, this helps unsure any replacement glass will fit securely by including the fitter (light kit) the glass was designed to fit into, for fans with twist lock glass styles, the change to including the fitter increased the price nominally.  
  
  When glass does not have an anticipated restock date, the part may be available within days or month or two, it is impossible for any agent to state an exact date of availability. During the customers 2 contacts made this past weekend, one agent provided the longer wait time and the other agent provided information to check in a week or two.  Both agents spoke with courtesy and professionalism with the customer and attempted to provide the information that was available at the time.
  
  As a one-time courtesy we will replace the the glass, as there is glass and fitter in stock at this time, once the customer provides verification of the fan model to ensure the correct glass is being ordered.

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. It is exactly what I had asked for before. 

  
  Sincerely,
  
  *********************

  ***************************

  **********, ** 33322

  
  

  Customer Answer

  Date: 02/06/2024

  Since January 8, **** Hunter Fan has not sent me the promised glass replacement. What is worse, they have failed to respond to three email asking about this. Therefore I question whether they intend to follow through on the resolution they agreed to furnish. 

  Customer Answer

  Date: 02/07/2024

  The email I received on January 9th promised a replacement glass and stated that I could send either the purchase receipt, the owners manual or a photo of the top of the motor housing so they can see the model number. 

  The text of the email is below

  Thank you for contacting Hunter Fan Company, maker of Hunter and Casablanca fans.
   
  Per yesterday's email, as a one-time courtesy we will replace the glass for free once provided with verification of the fans model number.  See below for what is needed to verify the fan model prior to any glass being ordered.
   
  To verify the model, please provide a copy of the receipt of purchase, photo of the original fan box or Owners Manual showing the model number, any of these will have the model number.  If you do not have any of these items, a photo of the model label on the fan, this label is located on top of the fan facing up at the ceiling.
   
  We look forward to your reply. If you need further assistance, please reply to this email to reach your ticket.
   
  Ticket Number: 2415693
   
  Sincerely,
  Eve
  Corporate Escalation Specialist

  I sent an image of the top of the motor housing and then nothing happened. When I called their office on February 6th, the robotic rep I spoke with insisted in Kafkaesque fashion that I needed to have attached a ourchase receipt, WHICH I DO NOT HAVE. These people don't know what they are doing.  

  Business Response

  Date: 02/07/2024

  The customers glass was replaced this morning, Order Number ********** after receiving a photo of the fan model to verify the fan, to ensure the correct glass was ordered. The customer stated he had sent the model number verification, however we had not received any photos prior.  Todays order was a One-Time Courtesy offered through the Corporate Escalation team.  It is important to note, a photo of the model label does not validate any warranty only the receipt of purchase as stated in the Limited Lifetime Warranty document that comes with every fan and is also viewable online at HunterFan.com, will validate a fans warranty.
  

  Unfortunately, we had not received any verification of the fan model prior and the customer was contacting Customer Support, creating additional tickets and not replying directly to the Corporate Escalation team's ticket that offered the One-Time Courtesy and instructed the customer to reply to their email for assistance. Customer Support will not be able to override the warranty.

  The Customer Support agents were following the 1-Year Parts Warranty, which requires a copy of the receipt of purchase, same as the Limited Lifetime Warranty.  All agents were responding courteously and following the warranty. It was recommended the customer reach out to the location of purchase to get a receipt as this will be needed should the customer have any other warranty claims.

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were gifted the model ***** ******* fan as a gift from his parents. We installed it, but there were no pull chain extensions. I called *********** today after the installation was completed, and spoke with ************ (ticket # *******-documented at 12/28/2023, 15:19 CST). I was told I could not receive the pull chains since I had no proof of purchase. I explained that it was a gift shipped from ***'s Club to our home and we do not have that information. I just want the pull chain extensions that should have been included in the box originally. I should not have to go through this just to receive items that should have been included in a gift.

  Business Response

  Date: 12/29/2023

  We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document. Per that Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser. Another document could be a Gift Receipt from the store showing the purchase was of a new fan. Almost any warranty would require a copy of a receipt as it either has an expiration date or needs to establish original purchaser.
  
  Hunter fans can be purchased on other sites (not sold by Hunter) that are used or refurbished and as such carry, no warranty as the purchaser is not the original purchaser* for the Warranty. This is also a reason a receipt is required to establish whether the fan carries a warranty. 
  
  We appreciate our customers and want them to have functioning Hunter products, in this case we will send the pull-chain kit for the fan as a one-time courtesy. We urge the customer to reach out ot the person that gifted them the ceiling fan to request a Gift Receipt from the store of purchase for the validation of their fan's Warranty.
  
  We offer on our website information about the Warranties.
  Warranty link: *******************************************************************************;

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21068526
  
  I am rejecting this response because:
  I never said I wanted a part.  I want the pull chain EXTENSIONS in order to turn the fan and light on and off normal, which were not in the box.  I never said anything regarding the pull chain kit.

  Sincerely,
  
  *****************************

  Business Response

  Date: 01/04/2024

  The part number K789301000, the Pull Chain kit, has the pull chain extensions and fan dangles. We will be delighted to ship this to the customer if they will respond to the emails we have been sending requesting a shipping address.  

  The customers ticket 2411807, we requested a shipping address on 12/28/2023, 12/29/2023 and again yesterday 01/03/2024.

  Customer Answer

  Date: 01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. My shipping address is ***********************************************************************************************************

  Have a good day. 

  
  Sincerely,
  
  *****************************

  , ** 32303

  
  

  Business Response

  Date: 01/05/2024

  Customer supplied the shipping address yesterday 01/04/2024 and the order was placed, order number 1001195790.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Hunter switches installed in two rooms in my home. The switch controls the light and fan. switch model #*****. Consistently I had to pay and have these switches replaced every eight months to 12 months for the last 3 years because the levers break off. I was buying replacements from Amazon or ********** at $30 bucks a switch plus installation. In total probably 6 were replaced. So again, each switch is currently broken. Frustrated about spending all this $$$ on switches that should last 20 years or more like normal switches, I emailed and called Hunter Fan Company. I explained the situation about the defective switches and asked for replacements I sent pictures of the broken item and two purchases in last three years from amazon because I no longer have the recent receipts from ********** which were more recent. Well, that got me nowhere. Hunter Fan Company wants me to go get a copy of the receipt from ********** for the recent purchases because they need proof of purchase. The picture of the product is not good enough as proof. SMH and this was verified by a manager (******). So this tells everything I need to know about Hunter Fan Company. They sell garbage and do not stand behind their products. I got ripped off. Unacceptable terrible company! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!

  Business Response

  Date: 12/18/2023

  We are sorry to learn the customer has replaced switches every 8 to 12 months for 3 years, we were only notified in December of this year 2023.  The customer was informed we could replace the wall control if it was purchased within the last year, as parts are covered by the 1-Year Parts Warranty to the original purchaser - which is why a copy of the receipt is necessary.  The customer has only provided a screenshot of an Amazon Buy Again notice from 2021.
  
  We stand behind our products and our Warranty. Most all Hunter fan parts and accessories purchased in new condition are covered by the 1-year Parts Warranty as stated in every Hunter Fan Company Warranty document.
  
  * Warranty link: **************************************************************************
  * How to get a receipt link: **************************************************************************************************************

  Per that Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser. Photos of a fan or accessory installed, Owners Manual, or original box is not proof of being the original purchaser. Almost any warranty would require a copy of a receipt as it either has an expiration date or needs to establish original purchaser.
  
  Hunter accessories can be purchased on other sites (not sold by Hunter) that are used or refurbished and as such carry no warranty as the purchaser is not the original purchaser for the Warranty. This is also a reason a receipt is required to establish whether the fan carries a warranty.
  
  As a gesture of good will, we will replace one wall control as a one-time courtesy.

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 21015273
  
  I am rejecting this response because all the issues I had with these switches they should replace both of them. I currently have two that are defective again. One would think Hunter would make this right. I have better things to do with my life than run around to stores and **** down receipts. I didnt buy these refurbished from some website I bought them new from ********** a reputable dealer. They should stand behind their product. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/27/2023

  Copy of the order placed for 1 complimentary wall control.

• Initial Complaint

  Date:11/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 ceiling fans with light kits in October of 2019 directly from Hunterfan.com. One of our fans began to spin in the wrong direction and made grinding noises intermittently on November 24, 2023. I went to the hunterfan.com website and signed into my account, and guess what? Hunterfan does not keep records of your purchases on their website! So when I contacted Hunterfan.com on November 27 and spoke with *****, she did help me troubleshoot the fan so we know its the motor. On the subsequent email on November 28, she requested a copy of our proof of purchase to replace our motor under warranty. Hmmm, its on their server somewhere or in their business paperwork, because we purchased it directly from them but they wont honor their warranty unless we have a physical copy to send them.

  Business Response

  Date: 11/30/2023

  We are sorry to hear the customer is having an issue with their fan.  We stand behind our fans and our Limited Lifetime Warranty. This warranty is for the fan motor only, parts have a 1-year warranty. The warranty is for the original purchaser of a new fan and a receipt is required to validate being the original purchaser of a new fan as would be for any item purchased that carries a warranty. This requirement is explained on the warranty card that comes with all Hunter and Casablanca ceiling fans.
  
  Per that Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser. Almost any warranty would require a copy of a receipt as it either has an expiration date or needs to establish original purchaser*.  Fans purchased online at HunterFan.com would have the receipt emailed to the customer.
  
  We will assist the customer if they still have the fan as any fan replacement requires the 'old' fan to be returned, and once they have supplied a photo of the fans model label to verify the fan model. We have reached out to the customer and look forward to their reply and assisting them further.

  Customer Answer

  Date: 12/24/2023

  Hunterfans.com expedited my warranty claim to a second individual after I made a BBB report. After I sent them a picture of the top of my fan motor with the model number, they honored their warranty and sent me a replacement fan. I did have to package up the fan with the bad motor and return it to Hunterfans.com with their prepaid label. However, I would advise anyone who buys a Hunter fan to make a photocopy of the receipt or a digital picture to keep should a situation arise with their fan. Neither Hunterfans.com, Lowes nor the Lowes credit card could provide me with a copy of the receipt. 

  Customer Answer

  Date: 12/24/2023

  I received the BBB letter on 12/19/23 and have responded within 7 days. This matter should not have been closed since the **** was at fault for the slow delivery of your letter. 

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 Hunter ******** fans, Model No. ***** on November 22, *********************************************** my newly built house. About a month ago one of the motor in one of these fans quit working. The light on the fan still works and all of the wiring is secure and functioning properly. I contacted Hunter to file a warranty claim and was told that this issue would be covered by the warranty but in order to file a warranty claim I had to have a receipt/proof of purchase. I tracked down the credit card statement where I made this purchase but ********** has not been able to provide me with an itemized receipt or other proof of purchase. Hunter needs to stand behind their product warranty and replace this fan.

  Business Response

  Date: 11/14/2023

  We stand behind our product and our Warranty.  Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document. Per that Warranty a copy of the receipt or other documentation establishing purchase and replacement value is required as the Warranty applies ONLY to the original purchaser. Photos of a fan installed, Owners Manual, or original box is not proof of being the original purchaser. Almost any warranty would require a copy of a receipt as it either has an expiration date or needs to establish original purchaser.
  
  Hunter fans can be pre-installed in homes, purchased on other sites (not sold by Hunter) that are used or refurbished and as such carry no warranty as the customer is not the original purchaser* for the Warranty. This is also a reason a receipt is required to establish whether the fan carries a warranty. We have customers that have maintained their receipts for 30 years old Hunter fan purchases just as much as one's with receipts from 2 10 years ago.
  
  We have reached out to the customer and as a one-time courtesy, we will replace this one fan only without a copy of the receipt.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 31st 2023, I order a ceiling fan. Order #******. Within 48 hours of the fan being installed, it started making a loud clicking sound. Troubleshooting did not resolve the issue. I called customer support on September 19th and was told it was a bad motor and they would send a replacement fan and a label to return the defective fan. I received an email for the replacement fan with order #**********. Within 2 weeks of the 2nd fan being installed it started making the same clicking sound. When I switched the fan to winter mode, it started making an electrical buzzing sound. I called customer service on October 28th and was told it sounded like a bad motor and was offered a 3rd fan. I said I wanted to return the fan for a refund as I had no faith the 3rd fan would be any better. I was told the 45 day return window only applied to the first fan which I had already sent back. The website says they have 45 day hassle free returns, I am in the 45 day window for the 2nd fan. I would like to return the 2nd fan and get a full refund.

  Business Response

  Date: 11/15/2023

  We are sorry the second fan is also making a noise.  The 45-day return window applies to the online order fan that has already been replaced.  The Warranty replacement fan does not have a refund window, it is covered by the Limited Lifetime Warranty, with fan replacement.  
  
  The Warranty will cover replacing the fan and we have suggested the customer select a different model and sent link to select a different fan model from the link.  
  

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20826439
  
  I am rejecting this response because:
  

  As I previously stated, I am not interested in a third fan. I do not see any policy on your website that says a defective warranty fan would be ineligible for a return. Had that been explained to me when I called about the first defective fan, I would have opted for a refund. This seems like deceptive practices. I would like to return the second defective fan for a refund. 

  Sincerely,
  
  ********************************

  Business Response

  Date: 11/30/2023

  We are very sorry the customers is having an issue with the Warranty replacement fan.  As a Warranty fan is not a purchased fan there is no refund available.  
   
  The Warranty will cover replacing the fan and we have suggested the customer select a different model and sent link to select a different fan model from the link.  
   
  As a one-time courtesy we will re-open the return window for the customer to submit the return online for a return/refund of the fan.  We are reaching out to the customer to provide instructions.

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ********************************

  4852 **************

  ****************, ** 80917

  
  

• Initial Complaint

  Date:10/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 14, 2023: I ordered 4 Interface with LED Light 52 Inch-Smart - Matte Silver - Warm Grey Oak fans (******). They were apparently delivered in the pouring rain outside on Sunday the 17th at the bottom of my driveway, which the photo shows they are on the driveway. I received no shipping notice or delivery notice from ***** or Hunter. ***** claimed they were delivered at the front door, which is a covered ************* and fans were left out 24 hours and were soaking wet and boxes had disintegrated (pictures attached), I contacted customer service immediately via email and phone. No one on phone can help and keeps making tickets to "supervisors" who do not get on phones. Emails aren't' exchanges between two people but rather they send one and I respond and a new person handles it - no one knows the issue and works to resolve it. On 9/22, I finally got someone on the phone that said "good news, we are going to ship new fans and the ones you have can be discarded." I did that. They never shipped fans and then sent me a return label to send the wet ones back...can't do that as they were disposed per my conversation on 9/22. I have no fans and no refund. I want the money back and had to purchase other fans from a company that actually has customer service because we had scheduled electricians to do work and install fans

  Business Response

  Date: 10/04/2023

  We are very sorry the resolution to this case has taken so long.  

  The refund was submitted and should process shortly.  Once the refund is processed, usually the customer will be able to see the refund within the following billing cycle.

  As soon as we have confirmation of the refund being processed, we will reach out to update the customer.  

   

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter Fan from Amazon.com under a like-new open box policy. Upon opening the box, I discovered the globe to be broken. I contacted Hunter fans customer support and reported the issue, indicating I wanted to buy a replacement globe. They responded they'd happily send me a replacement at no cost. Based on that, I had the fan installed in my house by a professional.Two days later, they said after reviewing the receipt they are unable to help me because the condition was "like-new" and not new. Therefore, they would not send me a new globe and they did not provide me an option to purchase one. I had to contact support and they showed me where to buy an orb for $85.66.Had I been provided this information in the first place, I would've returned the fan, but now that it's on my ceiling installed - I had no choice but to keep it and buy the globe. Horrible misleading practice.

  Business Response

  Date: 09/29/2023

  We stand behind our product and our Warranty.  Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document.
   
  The customer originally contacted us wanting to purchase the glass for the fan.  
  "I received a damaged hunter Sotto 52 inch fan from Amazon.com and the glass globe was broken in the box. I wanted to see if I could purchase a replacement globe, but I am having trouble finding a way to purchase one by itself - or a similar fixture. Would you be able to point me in the right direction on how to purchase one?"
  
  After the reviewing the documented communication with the customer and as the glass was broken in the box, it was assumed the fan was a NEW product.   Once the receipt was reviewed it was discovered the fan was purchased as USED, which means the fan carries no warranty as they are not the original purchaser.  
  
  We are sorry that we quoted a resolution before validating the customers fan warranty.  We have offered the customer a solution to get the order refunded, as one-time courtesy, and are waiting on the customers reply to complete the process.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-1-23 $828.30 Return labels. (6)After 12 days and multiply calls, still no labels. Each call to them takes anywhere from 40 to 70 minutes. Told me when i bought the items, that returns were free and it takes 2 to 3 days for return labels to arrive in my email.They have NOT resolved this issue.

  Business Response

  Date: 09/20/2023

  We are sorry to learn the customer has not been able to receive the requested return labels.    

  After reviewing the tickets created from the customers communication, I see the agents have asked on each case why the customer wants to return the items from the order. This is important information so that the items are sent to the correct locations.    

  We have reached out again today via email expressing this information is important and that we will assist them with the return labels.

  Once all items have been verified as returned, we can then process a refund. We look forward to assisting the customer with the return and refund process.

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20627075
  
  I am rejecting this response because: Well, that is not true.........I told whoever asked me why I was returning the items but still got the run around. They just kept saying that I should have received the labels. They'd say to look in my spam, etc, etc. Or let's send them to another email. Felt like I was being punished for returning the items (It literally takes 40 to ****************************************************************** and I had to call multiply times). Horrible customer service!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/21/2023

  The customer was sent the new return labels today for all items to be returned and verified. Once verified the refund will be processed. This was communicated to the customer 09/20/2023 and again today 09/23/2023 on case ticket 2356642.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i simply want Hunter Fan to sell me a globe that broke at a reasonable price.I have a hunter fan which is approximately 3 years old, while changing the light bulb the globe fell and broke.I need a 10 inch globe that twist on, I tried to buy one on the market but cant seem to find one.I've contacted Hunter Fan twice and the first time i was told that they would not sell me a globe for the fan.My second contact I was told that I needed to buy the entire kit in the amount of $75 when all I need is a $10 globe.I find it hard to understand why Hunter Fan would not stock globes for a breakage and i find it harder to believe that they do not have single globes to sell.I'm asking for help in contacting the company to see if someone there would be willing to help find a reasonably priced globe.i truly appreciate anything you can do.

  Business Response

  Date: 09/14/2023

  The customer contacted us via email on 2 occasions, once 08/17/23 Ticket ******* and on 09/08/2023 Ticket *******. Both emails were responded to by our Support Agents with the link for how to purchase the Glass and Fitter which is sold as a set our website www.hunterfan.com, Item Glass/Fitter  K919901214.  This is the only way this glass is sold to ensure the glass fits securely to the fan. 
  

  This is the link that was provided to purchase the replacement glass/fitter online www.hunterfan.com - Light Fitter with Glass-Brushed Nickel - K919901214 Hunter Fan. Also the customer can call our Direct Sales team to purchase the glass over the phone by calling ************ and following the prompts to reach Sales team.