Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hunter Fan directly from their website. The first one failed, making noises. Reached out, they replaced it. With the same one. Fast forward, the second one is now making a humming sound. Like a motor/bearing issue. I have been communicating with them via email. They offered another replacement/upgrade. Asked me to choose three. Did so, all three were over their "limit" so I called in to speed up the process, agreed to pay the difference on the cost. Spoke with a *****. He asked some questions, said he got one approved. Placed me in hold. Then his supervisor gets on the line and declined to send the one ***** approved. Stating I did not return the replay/defective one. She stated unless I could provide tracking to confirm return, they were not willing to replace. So I was accused of keeping/not returning the defective one and refused to process the replacement that ***** approved.

  Business Response

  Date: 09/14/2023

  We are sorry the customer is having a noise issue with the replacement fan we sent in July of this year and will do our best to assist the customer once the first fan is returned to us. Returning the warrantied fan is required under the fan replacement process, this is how we warranty the replacement fan as it would not have a purchase receipt and the proof of purchase is required for any warranty claim, per the Limited Lifetime Warranty as it applies only to the original purchaser.  

  This would be the same as any retail store, you would need to return the item to get a replacement.  The difference is we do not require the item to be returned first before replacing as a courtesy to our customers.  
  
  It was communicated via email on Ticket ******* that the first fan the customer purchased (clicking noise) from online order ****** on 04/12/2023 would need to be returned using the return label.  These are automatically generated and emailed from the replacement order ********** placed on 07/14/2023.  As of today, this fan has not been returned.  There is no record of the pickup being scheduled or the fan being dropped off at a ***** location via the ***** tracking number for the return. Once that first fan (clicking noise) is returned, we can replace the 2nd fan (humming noise) and issue a return label to have that fan returned to us as required.

  Customer Answer

  Date: 09/14/2023

   
  Complaint: 20593563
  
  I am rejecting this response because:

   

  I do not have any defective unit in my possession. Whatever happened to it once it was picked up by the carrier is not my responsibility. So they are declining to replace or refund my purchase due to something I no longer have in my possession. So I am currently dealing with NUMBER TWO defective unit. It needs replaced or refunded.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new fan from ********** in May of 2021, it started making a lot of noise. I contacted Hunter Fan Company on 8/6/2023, they requested model number and proof of purchase, they said it was under warranty and it would be replaced. I sent that over to them on 8/11/2023, I followed up on 8/13/2023, 8/30/2023, and on 9/6/2023 without any response I let them know I was filing a complaint with the BBB. I have tried to call all of the phone numbers I can find and cannot get through to a human or get an automated option for what I need. I purchased Hunter fans because of their reputation and warranty, now I find out they are not backing their warranty or something else is going on. I have the complete email correspondence if needed.

  Business Response

  Date: 09/11/2023

  We are sorry the customers fan is not working as it should.  We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document. Per that Warranty a copy of the receipt is required as the Warranty applies ONLY to the original purchaser.

  Since our email on August 11th, 2023 requesting the Customers Name, Shipping address and proof of purchase (receipt) we have not received any further communication from the customer.  We will reach out again to the customer using the receipt that is attached to this case and verifying the shipping address is the same as the address listed on this case to further assist with the fan replacement process.

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  ***************************

  *******, ** 93230

  
  

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my fan. I gave them a wrong delivery address. Fan was returned to company but my card was not credited. Here are the support tickets that have been issued to me by Hunter: Every one of them say they will handle my problem and refund my credit card. None of them have yet. ******* ******* ******* ******* My order conformation is : ****** FED Ex tracking: **********************------- I have explained this at least 5 times to your people. I inadvertently gave the wrong delivery address for our fan. We did not receive our fan. It was sent back to you by FED Ex. I have spoken to Fed Ex several times and it has been returned. I need my credit card credited in the amount of $495.44. I have given the model and order information to you several times. I am ready to call the Better Business Bureau.The address I inadvertently gave them for shipment is **********************************************. It is a staging area for our company. No one is on site during the day so the fan could not be delivered there. I tried to call Fed Ex several times and Hunter when this happened and everyone pushed me to someone else. No one would help me!!!!

  Business Response

  Date: 09/06/2023

  This case was filed on a BBB profile listed as Hunter ****** in ********* **, which is not our company's address.  We reached out to the BBB Serving Southern ********************** ** ********* | ********* to request the case be transferred to our actual Hunter Fan Company profile here in ******* **. However, we did continue to work with the customer and resolve the issue as described below.  
  
  The order was submitted for refund on 07/25/2023. The customer had not received the refund of the order on 08/17/2023 and it was escalated to check where we were in the process of this refund on 08/19/2023. We reconfirmed on 08/21/2023 that the refund was processing and all items except one for $15.99 plus tax were refunded together on 08/23/2023. 
  
  The downrod for $15.99 was lost at ***** and it did not get entered as returned, as it was not returned - through no fault of the customer - just a glitch in the system. This items has also been processed for refund and should show on the customers next billing cycle a as a credit for $17.15 ($15.99 + tax).  

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I purchased a brand new Hunter 60 inch Channing ceiling fan on March 20, 2022. I spent more than $300 on getting it installed.Just a little more than a year later, I now find that the fan is barely functioning. On high speed, the fan barely moves. This is extremely disappointing considering it has only been a little more than a year since purchasing it.I reached out to Hunter via their customer service form on the website, and have not heard back. I reached out more than two weeks ago.

  Business Response

  Date: 09/05/2023

  We are sorry to hear the customer is experiencing slow speeds with their fan. The customer reached out using a different email address on 08/13/23 was responded to requesting fan model, on ticket *******, however the customer did not respond.  Customer reached out again on 09/01/23 on ticket ******* and communicated with an agent who explained what part was needed, parts are covered under the 1-Year Parts Warranty, the fan is over 1 year old. The diagnosis based on the fan specifications and troubleshooting questions was to replace the wireharness, however the older Hampton Bay brand fan control that the customer is using to control the fan could be the issue.
  --
  Was recommended by the Support Agent on Ticket ******* -
  We recommend you get the replacement wire harness, part number K008904H02 with the below link: Wire Harness-3 Speed - K008904H02 Hunter Fan ************************************************************************************************* (direct link). It will redirect you to our website to order it, moreover, if you see that the issue persist, we recommend you replacing the wall switch Hampton Bay brand. We do recommend using our products to guarantee its functionality.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20553747
  
  I am rejecting this response because:

  The customer service agent already acknowledged that the fan was faulty due to the harness from the start. It was just a matter of time when the fan would completely stop working. Also I contacted ********** third party who installed my fan and they said the switch was not the problem. I just find it strange that I have so many problems with a brand new fan I bought so recently.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/07/2023

  We appreciate the customer relaying they had the Hampton Bay wall switch inspected by the installer and found it to be working, this is information we did not have previously when we recommended replacing the old control as sometimes older controls technology can create issues with a new fans technology.  
  

  The Wire Harness was covered under a 1-Years Parts Warranty but the issue was not relayed to us until they customer had been experiencing the slow speeds for 3 months. As explained by the agent, if an issue arises to contact us right away so items may be covered under Warranty.  As a one-time courtesy we will send the Wire Harness to the customer at no cost.  
  

  The customer's statement of "having so many problems with a brand new fan" is a little baffling as we have only had this one interaction about the slow fan speeds with this fan. We will reach out to the customer to let us know what other issues they are experiencing for further assistance.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20553747
  Thank you very much for your response! I will wait for the wire harness to arrive and have a professional replace it. My only concern is, given that my ceiling is quite high and labor cost for them to replace the harness is costly, if the fan continues to not work properly, then what is the next step?
  
  Sincerely,
  ******

  Business Response

  Date: 09/12/2023

  The rejection was originally responded to on 09/07/2023.  The customer accepted the one-time courtesy replacement of the Wire Harness in this case on 09/07/23.  If the customer has any other fan issues they need to contact technical/customer support for further assistance. 

   

   

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for reimbursement for a fan that I purchased.The original fan motor failed and has a life time warranty.The company refused to honor that warranty because I do not have the original proof of purchase.The fan was installed at the time of construction by the home builder.I've included a copy of the email with all the details and what I had to go through to replace my fan.The companies automation system does not have a prompt that covers my issue.The company does not have represetatives that you can talk to.They have not responded to my emails or voice mail messages.I hope you can help me recover my money .. receipt included

  Business Response

  Date: 08/07/2023

  We stand behind our product and our Warranty. Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser*, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document. Per that Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser*. Almost any warranty would require a copy of a receipt as it either has an expiration date or needs to establish original purchaser*.
  
  Hunter fans can be pre-installed in homes (as appears to be the case for this customer per email statement: "I was not given a receipt from the previous owners"), purchased on other sites (not sold by Hunter) that are used or refurbished and as such carry, no warranty as the purchaser is not the original purchaser* for the Warranty. This is also a reason a receipt is required to establish whether the fan carries a warranty. 
  
  We appreciate our customers and want them to have functioning Hunter products, in the case of a customer not having a receipt to validate being the original purchaser* we can offer a discounted Loyalty Program that allows the customer to purchase on our website, and receive a value discount on the order. This is a great program, especially if customers are wanting to add more fans, lighting, or accessories. We have offered our Loyalty Program to the customer as they do not have or are not able to get a copy of the receipt and the customer accepted this offer for the fan that was installed in the home they purchased.
   
  The new fan the customer purchased from ********** would be covered under both the 1-year Parts Warranty and the Limited Lifetime Warranty as the customer has their proof of purchase, receipt establishing themselves as the original purchaser*.  The fan the customer purchased is a newer ********** exclusive model and currently does not have a light kit or fan in stock to replace which is what was attempted to be relayed on how long it may take for the light kit to be in stock 3 - 6 months. We could replace the fan with another model and have the customer return this model under warranty due to the part needed not being in stock within a reasonable time.  This would have been done immediately with no wait time for a fan replacement, and we would have provided the Hunter-paid return label for the fan we were replacing. Anytime you exchange or replace an item at any retail store you must return the item you want to exchange this is the same process we follow. The customer was also suggested to go back to ********** to exchange if they did not want to wait for the part to stock or follow the Warranty fan replacement process, which the customer did.  
  

  We do not reimburse for fans purchased, if the customer was the original purchaser we would have replaced the fan once they provided their proof of purchase as required by the Limited Lifetime Warranty, see the Warranty link below:
  Warranty link: *******************************************************************************;

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20427696
  
  I am rejecting this response because:see attached
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Hunter's Customer Support in an attempt to receive a replacement part for a fan that had a manufacturer's defect in the included light's glass globe. I was on hold with their customer service and was told the average wait time was 20 minutes, and that I should wait for the next representative or I could hang up and receive a call. After waiting on hold for over an hour, I pressed the button to indicate I'd like to receive a call back. I never received a single call from them, instead only an automated message for a survey. I then sent an email to their customer support and was greeted with a message that due to the pandemic their response may be slower than usual. This is fine, however, it's now been 4 business days with no response to my original request, and no response to a follow up email. As I have no indication that they plan to respond, I ended up purchasing the replacement part out of pocket myself, which they happily shipped out immediately, with no response or mention to my request for a warranty replacement. I need to be refunded for this part.

  Business Response

  Date: 08/02/2023

  We are sorry to hear the customer did not receive a speedy reply to this emails from ************* late afternoon July 27th and 28th. 

  He was contacted yesterday August 1st, to assist with the glass arriving broken in the box of his new fan.  We apologized for the higher than normal call and email communications and the glass arriving broken.  We offered to replace the glass for free.  After this offer we found that the customer had already placed an order and purchased the glass.  We submitted a request for a refund of the order as a one-time courtesy and shared this information with the customer this morning, August 2nd.

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  58 ***********

  *******, ** 03301

  
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fan and it was defective. I contacted the company and they sent another fan. I paid to have the first fan installed, and had to pay to have the replacement fan installed. I contacted hunter and asked for reimbursement for the second install. They told me to send an invoice from the contractor for the cost, which I did and they confirmed that they got it. I was told 6 weeks for the check. I called after 8 weeks and they said they would look into it. I called again and they said a check was sent via Fed X, but I never got it. They told me that as soon as they could figure out where the 1st check was sent they might send me a check, but they could not tell me how long it would take. I find this poor customer service. I have waited over 12 weeks and followed their instructions and still have not received the check. I have an e mail trail from their customer service person if you need to see it. I need your help.

  Business Response

  Date: 08/11/2023

  We are very sorry for the delay in processing this customers reimbursement.  Reimbursement for install of replacement fans or parts is not covered under the Limited Lifetime Warranty and was offered as one-time courtesy. A one-time courtesy reimbursement may take up to 30 days to process once the invoice is verified.  Some invoices may be more difficult to verify which can delay the reimbursement process.
  
  The reimbursement that was approved has been processed this week and the customer should see this check within 2 weeks by US Mail.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally in 2017 5 hunter fans, 3 hugger fans and 2 (newly released-#*****) simple connect fans, were purchased during the renovation of our house. Prior to this latest claim, 2 hugger fans and 1 #***** were replaced by Hunter (without receipt) due to the motor stalling and smoking. Currently, we called multiple times due to our our 4th fan failing, 2nd #***** failing due to stalling and smoking. Currently the fan/light is inoperable and multiple attempts have been made to Hunter to exchange. They continue not to cover their warranty due to "no receipt", but on all others only pictures of dates codes of the fan hanger were needed. I strongly disagree with their change in direction of covering their warranty with "no receipt" from prior replacements.

  Business Response

  Date: 08/09/2023

  We are sorry the customer is experiencing issues with their fan.  We stand behind our product and our Warranty.  Most all Hunter fans purchased in new condition have a ********************** Warranty for the fan motor to the original purchaser, parts are covered by the 1-year Parts Warranty as stated in every Hunter Fan Warranty document. 
  
  We have reviewed the recorded communication between the customer and the support agent and it was determined based on the reported issue the process would follow the Limited Lifetime Warranty which requires a copy of the receipt, this is not a new or change to the Warranty. Per the Warranty a copy of the receipt or other documentation establishing purchase is required as the Warranty applies ONLY to the original purchaser.  Other document could be a statement from a stores credit card or membership showing the purchase. Photos of a fan installed, Owners Manual or original box is not proof of being the original purchaser. Almost every warranty requires a copy of a receipt as it either has an expiration date or needs to establish original purchaser. Hunter fans can be purchased on other sites (not sold by Hunter) that are used or refurbished and as such carry no warranty as the purchaser is not the original purchaser* for the Warranty. This is also a reasons a receipt is required to establish whether the fan carries a warranty.
  
  We have customers with their receipt for 30 year ago Hunter fan purchases just as much as one's with receipts from 2 10 years ago. Some customers have photocopied their faded receipt darkening it each copy until there was a visible receipt, we would accept this as long as the purchase is visible.
   
  We appreciate our customers and want them to have functioning Hunter products, in the case of a customer not having a receipt to validate being the original purchaser* we offered the customer a Loyalty Program code that allows the customer to purchase on our website, up to 10 items at one time and receive a generous discount off the entire order if the customer chooses to accept this offer. This is a great program especially if customers are wanting to add more fans, lighting or accessories. 
  Here's a link to the Limited Lifetime Warranty:  **************************************************************************

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20393277
  
  I am rejecting this response because:
  The first objection is that Hunter Fan is insinuating that I am not the original purchaser of the fan/fans. The second objection is that the prior 3 fans were covered without proof of purchase/original receipt. This would be indicated in their service records. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/22/2023

  Again, ask them to show you a service record of the three prior returns. This is a poor response from a company standpoint and in my eyes the BBB as well as not asking for their service records. I will again attempt to contact ***** and ********** for the receipts. From my standpoint I will never deal with them or suggest their brand to anyone or any customer. I think a lawyer may be shortly involved as well.

• Initial Complaint

  Date:07/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 4 fans on 7/21/23, but input incorrect address. Contacted ****. Support online to cancel order immediately. Told agent I wanted to cancel order or have fans shipped to correct address. She told me shed escalate my request to another person. Never heard back from anyone. Fans shipped by *****, so I contacted them to change address. Received response that the shipper (Hunter Fans) had to change address because receiver (me) was a classified as a business. I am NOT a business.Contacted Hunter today to change address. They said that once an order is placed, they cannot change the address. ***** confirmed that Hunter can, in fact, change the address. If the support person had informed that was the case, I wouldve cancelled my order. But, apparently, theres no way to do that, according to what I hear today from the Hunter support person, ********, on the phone. I can return the fans using prepaid return label provided by Hunter, but cannot reorder at the sale price. I would gladly have canceled the order and placed it again using the correct address, but their support agent told me she could escalate my request and have the address corrected before it shipped. Just spoke w/ another Hunter support, ******, who said that once the order gets a tracking number, they (Hunter) cant change the address, only the person receiving it can. So both companies are saying the opposite thing. Bad support at Hunter. They shouldve offered to cancel my ordered on Friday to avoid any problem.

  Business Response

  Date: 07/25/2023

  We are sorry for the confusion.  We have 2 different order platforms, Online Orders like this customers and Direct Sales made with our Sales agents over the phone. With the 2 different processes there are are also 2 different process for assisting with customers who need to change the delivery address on the orders.  We re able to guarantee an order can be cancelled, that is also a request due to the order possibly being already through the order process at which point the option is the start a refund online or sign up for the ***** Manager by way of the link to manage the delivery of the package(s).
  

  For Direct Sales we can escalate a request to change the address as we placed the order in-house directly by our Direct Sales agents. 

  For online orders, such as the customers, it is a security risk for anyone other than the customer to change the delivery address as the address provided on the order has already been verified by the security software  The customer will need to follow this link to correct the address once they have been provided the tracking number(s): ************************************************* and sign up for ***** Delivery Manager for control of their packages. Or they can call a ***** near them to hold the package.

  I do see the customer was provided this information today by one our agents and apologize again for the misinformation and confusion, we will work with our team to ensure we are providing the correct process based on how the order was placed.

• Initial Complaint

  Date:07/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hunter Fan from Amazon.com May of 2021 that was rated for outside (weather max).The fan has minimal use as we aren't outside when it's hot most of the ti**** noticed a fan blade was broken so I emailed the company on 6/22/23 to find out how to get an exact replacement blade or set of blades.I received no response.I used the company's website on at least one other occasion to leave a message to contact **** have received no response from the company.

  Business Response

  Date: 07/24/2023

  We are sorry to hear of the customers broken blade and will be assisting them with this issue, we are thankful they have the screenshot of the June 22nd communication as we did not receive this communication and will be adding it to their open ticket ******* (from last weeks 2 emails that were merged together).  
  
  We do our best to reach all customers as quickly as possible, during the summer months it may take longer to reply which is why we provide the update to the customer on both of their communications on Sunday, July 16th, 2023. "Thanks for contacting us! Your request (*******) and (*******) has been received. Due to higher than normal volumes, response times may be delayed.  We will happily assist you as fast as we can."  
  
  We have emailed the customer to request a little more information to determine the best process to help with the broken blade(s) reported and look forward to their response and a quick resolution.  Our hours of operation are from Monday - Friday, 8am - 6pm CST.

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  *************************************

  *************, ** 63367