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Business Profile

Personal Trainer

Cash In Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5 and August 5 I was wrongly charged a total of $59.98 for using the facility while doing personal training with ****************************I only trained with him in June. It was understood that it was just a trial. Before of the end of the month of June I informed the receptionist that I was not coming back. On my last day, I had the approval from owner, Sammica, not to have to pay no more fees. When I realized I had been charged twice, I went personally to the facility. The receptionist remembered me and acknowledge our deal. She apologized and made sure I was not going to be charged again. She stated that only the owner could do a refund and she was not there at the moment. I put a dispute with my credit card but it came back stating that it was my responsibility. This business is crooked and I demand my money back. They cannot take advantage of people like that!

    Business Response

    Date: 11/03/2023

    We are a company that demonstrates customer service and our commitment to excellence by providing detailed policies and procedures for our patrons and staff. Our trainers are contractual obligated to have their clients  commit to a gym membership of the clients choice; if the client needs to cancel the membership; the client must provide a written 30 day cancellation notice and pay the early termination fee.            
    Our staff diligently responds to all customer concerns and aim to provide outstanding customer service at all times. When we were were notified of *********** request to cancel her membership ; we ensured her that the membership was cancelled and that she was billed according to our policy. We waived the cancellation fee and again reiterated our policy regarding cancellations. 

Cash In Fitness is NOT a BBB Accredited Business.

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