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Business Profile

Property Management

Enterprise Property Management, Inc. (EPM Real Estate)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Enterprise Property Management, Inc. (EPM Real Estate)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Enterprise Property Management, Inc. (EPM Real Estate) has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a lease with EPM on 2/13/24 and from that point on, my experience has been filled with frustration and disappointment. There were immediate issues upon move in and it took 10 days for EPM to get in touch with the owner of the unit to approve any work. Multiple bad vendors were used as they were condescending and one vendor even has a ****** review that states the owner of that company showed up to a job intoxicated, was asked to leave, then the customer had to call the cops on him because he was passed out in his truck. It took plumbers 2 weeks and 5 different visits to finally locate a leak I had been seeing for weeks. One vendor asked us if our fridge worked during a visit to fix our cabinet and when asked why he said because it was broken when they did the check during the last tenants moveout. So enterprise rented a unit knowingly with a broken refrigerator.The owner has even come to see the issues and he said himself that 7 weeks was too long for their to be holes in my ceiling. This has been my main issue as it kept me from completely moving into the downstairs of my house because there was all this drywall work that needed to be done. Now I am dealing with a rank smell that is only present right at the entrance of my home and I have been trying to get in touch with them all day.I have had to meet with 20 different repairmen across 17 different days so far. They still have not completed the drywall job, nor has anyone contacted me about finishing it and it's been a week. I have had to miss 17 days of work so that I can be available for this maintenance and they are no where near done with having everything fixed.At this point I would like a refund for at least 2 months of rent and everytime I ask about that I am either told "that's the owners responsibility" or I am just completely ignored. The alternative would be for them to just let me out of this lease once I find somewhere else to move to.The word doc attached details everything.

      Business Response

      Date: 07/12/2024

      My understanding of the situation is that *************** put in several work orders on this property not long after moving into the house. Enterprise Property Management sent out several vendors to attempt to solve the issues. Some of our contractors could solve some of the problems and some couldn't. In the end all problems were resolved to the best of our ability, and after negative reviews were given of her experience on ******* we've compensated *************** twice, ended her lease early and have refunded her deposit. As of yesterday, her deposit should be refunded and we should be clear of the situation.

    Enterprise Property Management, Inc. (EPM Real Estate) is NOT a BBB Accredited Business.

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