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Business Profile

Roadside Assistance

AAA - The Auto Club Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They auto drafted a annual renewal that they were not authorized to do. They did not email me ahead of time to let me know they were intending to charge me.

    Business Response

    Date: 05/16/2024

    Please forward this complaint to AAA ********* South or to the BBB of Tennessee for resolution. 

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/16/24 my 19 yr old som purchased a vehicle in ********* and attempted to drive back to ******** where we live. During the trip the car ran out of gas and AAA was called for tow assistance. The AAA approved tow company arrived at the car and proceeded to load vehicle. When the tow company pulled away the car was not secure and the car was dropped off the tow truck and also proceeded to injur another teenager with my son. The injuries to my sons friends are life changing Insurance was filed and denies because the tow truck company did not have adequate insurance to cover property damage nor did the even carry insurance to tow a car!!Supposedly AAA approved sub contractors are vetted to a high standard but apparently not. The name of towing company is Quality Towing and Rexovery in ********* **********AAA present itself as a trusted company when these things happen but it is the opposite. Im currently out of ****** because the claim was denied all due to the AAA approved tow company was not thoroughly vetted and dispatched to help my son when all that was needed was fuel. I will be seeking legal action if the situation is not rectified immediately

    Business Response

    Date: 05/17/2024

    This will need to be sent to AAA ********* where the service took place 

  • Initial Complaint

    Date:07/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter saying at the end of my current membership (September 15, 2023) I would be non-renewed because of disproportionate use of services. I called ************** and the associate looked up my Membership number:**************** and stated that AAA has the right to review memberships and examine the types and frequency of road side service requests and decided not to renew my membership. I asked specifically why since I used the services which I paid for. She said there we no info available and the result of the investigation was final. I am not understanding I and my husband have been members for 10 years and we are now non-renewed because we use the services that we pay for. That seems to go against AAA in general. In the past if there was a problem with services AAA rectified the situation now I am being punished and nonrenewed for using those services.

AAA - The Auto Club Group is NOT a BBB Accredited Business.

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