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Business Profile

Garbage Removal

Sanders Waste Disposal Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted waste disposal services with this company. Since original contract, they have missed trash pick up, been un receptive to phone calls, and are unwilling to resolve billing issues. Due to this, we have tried to cancel services, but their office has been unhelpful culminating with a manager hanging up the phone while we tried to resolve billing and past due amounts. This business has a reputation for poor customer ********************** and spotty trash removal service. We originally paid $85 dollars on May 23rd for 3 months of service. The last time trash was removed was August 23rd. We made multiple attempts to contact their offices to find out why our trash was not picked up, and after 5 attempts we were finally able to reach someone. When they were finally reached, we were informed that we were in arrears $85 dollars for June, July, and August. When we inquired how that was possible, when had only moved into our house at the beginning of June, and we had paid up front for the first three months, they became rude and unhelpful. We have since tried to cancel services three times and work out any past due amounts. Everyone we have talked to there have been rude and unwilling to resolve this issue.

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started services with Sanders Waste mid September 2022 for a dumpster, dumped weekly and paid quarterly. I paid for the first quarter prior to delivery. After getting the dumpster, I called September 19 and advised them it did not have a lid. I was assured that they would come out and install a lid. I called again October 21, November 10, December 1, and December 6. Each time I was told they would be out to put a lid on it. The dumpster is nasty. It holds water when it rains and smells. Wind blows debris out. Feral cats and raccoons get in it, tear up garbage sacks and make a ****** called again December 16 and again was told they would come put a lid on it. I informed them I would not pay the bill for the coming quarter until they put a lid on the dumpster.

Sanders Waste Disposal Service is NOT a BBB Accredited Business.

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